Senior Travel Customer Experience Specialist – Global Client Engagement, Bespoke Itinerary Design & Adventure Curator

About brighthush and the World of Travel

brighthush is a trailblazer in the travel industry, renowned for crafting unforgettable journeys that ignite curiosity and inspire adventure. With a global footprint that spans continents and cultures, we specialize in turning ordinary travel dreams into extraordinary experiences. Our mission is simple: to empower travelers with personalized, seamless, and memorable itineraries that reflect their unique passions and preferences.

As a fully remote organization, brighthush champions flexibility, creativity, and a deep love for exploration. We believe that the best travel experiences are born from authentic connections, meticulous attention to detail, and a relentless pursuit of excellence. Whether you’re a seasoned globetrotter or a first‑time explorer, you’ll find a community at brighthush that shares your enthusiasm for discovery and a commitment to delivering world‑class service.

Why Travel Matters in Today’s World

In an era of rapid digital transformation, travel remains one of the most powerful catalysts for cultural exchange, personal growth, and economic resilience. Travelers are increasingly seeking authentic, sustainable, and tech‑enabled experiences that go beyond the typical tourist itinerary. At brighthush, we recognize that every journey is an opportunity to connect people, foster empathy, and create lasting memories.

Our clients expect more than just a flight and a hotel; they want a curated narrative that reflects their values, interests, and lifestyle. By blending cutting‑edge technology with deep industry expertise, we help travelers navigate complex logistics, discover hidden gems, and embrace responsible tourism practices.

What Makes brighthush Stand Out

• Personalization at Scale: Leveraging AI‑driven insights and human creativity to design itineraries that feel handcrafted.
• Global Partnerships: Collaborations with airlines, hotels, local guides, and experiential providers across 150+ destinations.
• Sustainability Commitment: Carbon‑offset programs, eco‑friendly accommodations, and community‑based tourism initiatives.
• Remote‑First Culture: Flexible work hours, home‑office stipends, and a vibrant virtual community.
• Continuous Innovation: Regular hackathons, beta testing of new booking tools, and data‑driven service enhancements.

Role Overview

We are on the lookout for a highly motivated Travel Customer Experience Specialist to join our dynamic team. In this role, you will serve as the primary point of contact for our clients, guiding them from the initial spark of an idea to the final moments of their adventure. You will collaborate closely with our sales, marketing, and product teams to ensure that every client receives a tailored, exceptional experience from start to finish.

Key Responsibilities

• Engage with clients through phone, email, and digital platforms to capture their travel aspirations, preferences, and budgetary constraints.
• Leverage in‑depth knowledge of popular destinations, emerging travel trends, and industry resources to design bespoke itineraries that resonate with each client’s unique vision.
• Coordinate and secure bookings for flights, accommodations, ground transportation, and curated activities, ensuring seamless logistics and optimal value.
• Deliver outstanding customer service by promptly addressing inquiries, resolving issues, and providing proactive support throughout the planning process and during the client’s trip.
• Partner with sales and marketing teams to promote and upsell travel packages, special offers, and exclusive experiences that align with client interests.
• Stay abreast of industry developments, new destinations, and regulatory changes to continuously refine our offerings and maintain a competitive edge.
• Maintain accurate, up‑to‑date client records in our CRM system, ensuring data integrity and facilitating future engagement opportunities.
• Contribute to team knowledge bases, share best practices, and participate in ongoing training to elevate service quality.

Essential Qualifications

• Exceptional communication and interpersonal skills, with the ability to build rapport quickly and maintain professional relationships.
• Strong organizational and time‑management capabilities, capable of juggling multiple client requests and deadlines simultaneously.
• Self‑driven, highly motivated, and comfortable working independently in a remote environment while maintaining high productivity and meticulous attention to detail.
• Passion for travel and a genuine desire to help others create unforgettable experiences.
• Proficiency with CRM platforms, booking engines, and Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience in customer service, travel planning, or a related field is highly desirable.
• Fluency in English; additional languages are a plus.

Preferred Qualifications

• Prior experience in a travel agency, tour operator, or hospitality setting.
• Knowledge of travel insurance, visa requirements, and international travel regulations.
• Background in digital marketing or social media engagement within the travel sector.
• Certifications such as Certified Travel Associate (CTA) or similar credentials.

Core Skills & Competencies

• Client‑Centric Mindset: Anticipate client needs and exceed expectations through thoughtful, personalized service.
• Problem‑Solving: Quickly identify issues and implement effective solutions, ensuring a smooth client experience.
• Attention to Detail: Meticulously verify itineraries, confirmations, and documentation to avoid errors.
• Adaptability: Thrive in a fast‑paced, evolving environment, adjusting to new tools, processes, and market dynamics.
• Collaboration: Work seamlessly with cross‑functional teams, sharing insights and aligning on client goals.
• Tech Savvy: Comfortable navigating multiple digital platforms, from booking engines to communication tools.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared journey. As a Travel Customer Experience Specialist, you will have access to:

• Structured onboarding and mentorship programs that accelerate your mastery of travel industry nuances.
• Regular training sessions on emerging destinations, new booking technologies, and customer experience best practices.
• Opportunities to transition into specialized roles such as Travel Consultant, Sales Manager, or Product Development Lead.
• Cross‑departmental projects that broaden your skill set and expose you to diverse facets of the business.
• Annual performance reviews that align your career aspirations with organizational goals.

Work Environment & Company Culture

brighthush thrives on a culture of openness Apply for this job