Seasoned Remote Customer Care Advocate – Virtual TRICARE Support Specialist (Kentucky) – Join brighthush for a Purpose‑Driven Career

About brighthush

brighthush is a purpose‑driven technology partner that has been empowering military families, veterans, and service members since 2008. With a proud heritage as a Service‑Disabled Veteran and Minority‑Owned IT firm, brighthush has evolved into a trusted ally for both commercial and federal clients. Our mission is simple: deliver world‑class customer engagement solutions that blend cutting‑edge technology with a deep respect for the sacrifices of those who serve our nation.

Today, brighthush is expanding its virtual contact center footprint and is on the lookout for a dedicated Remote Customer Care Advocate to support TRICARE beneficiaries across Kentucky. This full‑time, long‑term role is 100 % remote, allowing you to work from the comfort of your home while staying connected to a vibrant, purpose‑driven community that values service, integrity, and excellence.

Whether you are a veteran, a transitioning service member, a National Guard or Reserve member, a military spouse, a wounded warrior, or a caregiver, brighthush welcomes you to apply. Our next cohort of hires begins on October 26, 2026, and we are committed to providing a seamless onboarding experience that respects your time and dedication.

Why brighthush?

At brighthush, we believe that every interaction matters. When you join our team, you become part of a mission that directly impacts the lives of veterans and their families. Below are the key reasons why brighthush is the ideal place for your next career move:

• Purpose‑Driven Work – Every call you handle ensures that TRICARE beneficiaries receive the benefits and support they deserve.
• Remote Flexibility – Work from home with a professional environment that supports productivity and work‑life balance.
• Comprehensive Training – Complete an eight‑week paid virtual training program that equips you with the skills and knowledge to excel in a high‑impact role.
• Competitive Compensation & Benefits – Enjoy a robust benefits package that includes medical, dental, vision, FSA, 401(k), paid holidays, PTO, disability coverage, life insurance, and a $1,000 retention bonus for eligible employees.
• Career Growth – brighthush values internal mobility. As you demonstrate excellence, you’ll have opportunities to advance into supervisory roles, specialized support tracks, or broader client‑facing positions.
• Inclusive Culture – We celebrate diversity, foster collaboration, and champion the unique strengths that veterans, military families, and caregivers bring to the workplace.
• Community Impact – Your work directly supports the well‑being of those who have served our country.

Your Role: Remote Customer Care Advocate

As the frontline champion for TRICARE beneficiaries, you will be the first point of contact for a wide range of inquiries. Your day‑to‑day tasks will include:

• Responding to caller inquiries via telephone and written correspondence regarding benefits, contracts, eligibility, and claims.
• Utilizing a PC to extract information, document inquiries, and track activities in the client database.
• Maintaining meticulous records of inquiry outcomes to support accurate tracking and analysis.
• Coordinating with teammates to ensure timely handling of TRICARE member requests.
• Escalating complex issues to a virtual supervisor when necessary, while maintaining a proactive approach to problem resolution.
• Meeting or exceeding quality, member experience, and first‑time resolution objectives.
• Proactively addressing technical challenges such as internet connectivity or equipment issues to keep the workflow uninterrupted.
• Adhering to all security protocols, including background checks and U.S. government security clearance requirements.

Key Responsibilities

• Provide empathetic, accurate, and timely assistance to TRICARE beneficiaries.
• Document all interactions in the client database with precision and confidentiality.
• Collaborate with cross‑functional teams to resolve complex member issues.
• Maintain a high level of product knowledge and stay current on TRICARE policies.
• Participate in continuous improvement initiatives to enhance member experience.
• Adhere to all compliance and security standards set by federal regulations.

Essential Qualifications

• U.S. citizenship.
• Residency in an eligible hiring state (Kentucky).
• Minimum of 2 years of customer service experience; call center experience strongly preferred.
• High school diploma or equivalent.
• Reliable, predictable attendance record.
• Personal PC or laptop that meets the minimum technical specifications for training.
• Wired, high‑speed internet connection.
• Functional webcam and microphone.
• Typing speed of at least 35 words per minute.
• Proficiency with Windows operating system and common computer applications.
• Successful completion of an 8‑week paid virtual training program.
• Pass a drug screen, background check, and obtain U.S. government security clearance.

Preferred Attributes & Skills

• Excellent communication and active listening skills.
• Conflict resolution and de‑escalation expertise.
• Professionalism, sound judgment, integrity, and accountability.
• Empathy and a strong customer‑service mindset.
• Adaptability to new systems and processes.
• Ability to work independently while contributing effectively as part of a team.
• Commitment to serving military members, veterans, and their families.
• Quiet, professional, distraction‑free home office environment.
• Strong attendance and dependability.
• Quick connection to the client environment (within 5 minutes).
• Physical ability to lift up to 35 pounds of computer equipment.
• Professional and empathetic demeanor during difficult customer interactions.
• Rapid learning of new systems, processes, and procedures.

Career Growth & Development

At brighthush, we invest in our people. As a Remote Customer Care Advocate, you will:

• Receive a comprehensive onboarding experience that includes mentorship and peer support.
• Access ongoing training modules that keep you current on TRICARE policies, technology updates, and customer‑experience best practices.
• Earn performance‑based incentives and a $1,000 retention bonus for staying with the organization.
• Benefit from a flexible schedule that respects your personal commitments while meeting business needs.
• Participate in a culture that values diversity, inclusion, and the unique perspectives of veterans and military families.
• Explore career pathways into supervisory roles, specialized support tracks, or broader client‑facing positions within brighthush.
• Attend leadership development programs and cross‑functional projects to broaden your skill set.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and mission‑driven culture. Our remote workforce is supported by:

• Regular virtual team huddles and social events.
• Transparent communication from leadership.
• Access to a digital resource hub for training, policies, and best practices.
• Recognition programs that celebrate individual and team achievements.
• Opportunities to contribute to community outreach and volunteer initiatives.

Compensation & Benefits

While specific salary details are tailored to experience and qualifications, brighthush offers a competitive compensation package that includes:

• Medical, dental, and vision coverage.
• Flexible Spending Account (FSA).
• 401(k) retirement plan with company match.
• 11 paid holidays and paid time off (PTO).
• Long‑term and short‑term disability coverage.
• Term life insurance.
• $1,000 retention bonus for eligible employees hired into this class.
• Professional development stipend.
• Access to wellness programs and mental health resources.

How to Apply

If you are ready to make a tangible difference in the lives of veterans and their families while enjoying the flexibility of a remote role, we encourage you to apply today. Join brighthush and become part of a community that values service, integrity, and excellence.

Click the link below to submit your application and take the first step toward a rewarding career with brighthush.

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