Seasoned Remote Customer Care Representative – Telehealth & Healthcare Support Specialist – Championing Compassionate, Tech‑Enabled Care for Underserved Communities at brighthush – Join Our Innovative, Impact‑Driven Team

About brighthush

brighthush is at the forefront of a healthcare revolution, blending cutting‑edge cloud technology with a deeply human‑centered philosophy. Our mission is simple yet powerful: to bring high‑quality, affordable care to the most underserved communities across the United States. By building secure, AI‑driven data pipelines and intuitive interfaces, we empower patients, providers, and community partners to connect, collaborate, and thrive—no matter where they are located.

Whether you are a seasoned veteran or just starting your career, brighthush offers a dynamic, inclusive environment where your expertise is valued, your growth is accelerated, and your voice helps shape the future of healthcare. Join us and become part of a team that is redefining how care is delivered, one compassionate interaction at a time.

Why brighthush is the Right Choice for You

• Remote Flexibility: Work from any U.S. location—no commute, no office walls, just a reliable internet connection and a passion for helping others.
• Career Development: Access to leadership and technical academies, mentorship programs, and continuous learning resources that help you build the skills you need to advance.
• Competitive Compensation: A base salary ranging from $41,900 to $59,800 per year, adjusted for experience, geographic location, and internal equity.
• Comprehensive Benefits: 401(k) with employer match, health, dental, and vision coverage, generous paid time off, tuition assistance, and a flexible vacation policy.
• Inclusive Culture: A workplace that celebrates diversity, promotes equity, and fosters belonging for all team members.
• Impact‑Driven Work: Every interaction you handle directly contributes to improved health outcomes for communities that often lack access to quality care.
• Technology‑First Approach: Work with cutting‑edge tools and platforms that streamline workflows and enhance patient engagement.

Position Overview

As a Remote Customer Care Representative – Telehealth & Healthcare Support Specialist at brighthush, you will serve as the frontline ambassador of our customer support team. Your role will involve managing complex inquiries, coordinating with internal stakeholders, and maintaining meticulous records—all while upholding the highest standards of service quality. You’ll be part of a mission‑driven organization that leverages technology to improve the health and well‑being of communities across the country.

Your Key Responsibilities

• Customer Interaction Excellence: Answer inbound calls and respond to highly complex customer questions, escalating issues to the appropriate personnel when necessary. Use active listening, empathy, and clear communication to ensure every caller feels heard and supported.
• In‑Depth Research & Problem Solving: Conduct thorough research on customer inquiries, providing accurate and timely responses to both customers and internal teams. Navigate multiple databases, interpret policy documents, and synthesize information into actionable solutions.
• CRM Mastery: Document all interactions in the customer relationship management (CRM) system, ensuring that account histories reflect the latest updates and outcomes. Meticulous record‑keeping supports data integrity and enables seamless handoffs across teams.
• Mail & Document Management: Process and distribute incoming and outgoing mail for multiple clients, adhering to established service level agreements (SLAs). Scan, index, and securely store sensitive documents.
• Data Entry & Validation: Perform data entry tasks and match documents to the correct accounts, guaranteeing data integrity and up‑to‑date information. Conduct regular audits to identify and correct discrepancies.
• Cross‑Functional Collaboration: Collaborate with team members, managers, and customers to resolve service issues and improve overall customer satisfaction. Bridge gaps between departments to drive continuous improvement.
• Reporting & Analysis: Review client reports weekly to verify data accuracy, preparing and submitting findings to management. Analytical insights inform process enhancements and strategic decisions.
• Process Improvement: Recommend and implement procedural or workflow modifications to enhance efficiency and effectiveness. Champion best practices and help shape the future of our support operations.
• Compliance & Quality Assurance: Monitor daily transactions to ensure compliance with policy and SLA requirements. Vigilance protects both the organization and our customers.
• Leadership & Mentorship: Assist supervisors and managers with day‑to‑day operations, including training and mentoring junior staff. Leadership skills cultivate a high‑performing team culture.

Essential Qualifications

• Education: High school diploma or equivalent (G.E.D.) required. A bachelor’s degree in a related field is a plus.
• Experience: Minimum of six years of customer service or telephone‑centric experience, preferably in a healthcare or technology environment.
• Team Collaboration: Proven ability to work with organizational functions and cross‑functional teams, demonstrating strong interpersonal skills.
• Proficiency with fax machines, computer software, and telephone technology, ensuring seamless communication across multiple channels.
• Experience using help‑desk software and ticketing systems, with a track record of resolving tickets within SLA parameters.

Preferred Qualifications

• Background in healthcare or a related field, with an understanding of the unique challenges faced by vulnerable populations.
• Experience with data integrity checks, report generation, and SLA monitoring, showcasing analytical rigor.
• Strong analytical skills and a detail‑oriented mindset, enabling you to identify trends and recommend actionable improvements.
• Excellent written and verbal communication skills in English; additional languages are a plus and valued in our diverse customer base.
• Demonstrated commitment to continuous learning and professional development, evidenced by certifications or ongoing education.

Skills & Competencies

• Customer‑Centric Mindset: Passion for problem solving and a genuine desire to help others succeed.
• Adaptability: Ability to thrive in fast‑changing environments and quickly adopt evolving technology.
• Organizational & Time‑Management: Strong ability to prioritize tasks, manage multiple priorities, and meet deadlines.
• Team Player: Thrive in a collaborative, remote setting, contributing positively to team dynamics.
• Process Improvement: Proactive attitude toward identifying inefficiencies and implementing quality‑assurance measures.

What to Expect in This Role

• Fully Remote Position: Work from the comfort of your home or any location within the U.S., with flexible scheduling to accommodate your life.
• Video Presence: Video camera usage required during all interviews and the first week of orientation to foster connection and engagement.
• Internet Requirements: Minimum broadband internet speed: 24 Mbps download and 8 Mbps upload; higher speeds recommended for optimal performance.
• Performance Management: Regular performance reviews and feedback sessions to support your growth and success.
• Learning Resources: Access to a robust knowledge base, training modules, and peer‑to‑peer learning communities.
• Supportive Leadership: Managers who champion your professional development and provide clear career pathways.

Compensation & Benefits

Base Salary: $41,900.00 – $59,800.00 per year (adjusted for experience, region, and internal equity). Benefits Package: Comprehensive health, dental, and vision plans; 401(k) with employer match; paid time off; tuition assistance; and a flexible vacation policy. Additional Perks: Employee wellness programs, tech stipend for home office setup, and access to exclusive learning resources. Work‑Life Balance: Unlimited PTO policy for senior roles, flexible work hours, and a culture that respects personal commitments.

Career Growth & Development

At brighthush, we believe in nurturing talent from the ground up. As a Customer Care Representative, you’ll have the opportunity to:

• Advance into senior support roles or specialized healthcare support positions, such as Clinical Liaison or Patient Advocate.
• Transition into process improvement, quality assurance, or project management tracks, leveraging your operational insights.
• Leverage our leadership academy to develop managerial skills and prepare for future leadership roles.
• Participate in cross‑functional initiatives that shape the future of healthcare technology, including product development and data analytics.
• Earn certifications in customer service excellence, healthcare compliance, or project management to enhance your professional profile.

Our Culture at brighthush

We’re more than a company—we’re a community of innovators, caregivers, and problem‑solvers. Our core values include:

• Collaboration: We work together across teams and geographies to deliver the best outcomes.
• Innovation: We embrace new ideas and technologies to stay ahead of industry trends.
• Inclusion: Every voice is heard, respected, and valued.
• Integrity: We act with honesty, transparency, and accountability.
• Impact: We measure success by the positive difference we make in people’s lives.

How to Apply

If you’re ready to bring your expertise to a purpose‑driven organization that rewards flexibility, learning, and growth, we’d love to hear from you. Submit your application by October 9, 2026 through our careers portal. For more information about brighthush and our mission, visit our website or explore our careers page for additional opportunities.

brighthush is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, age, sexual orientation, veteran status, disability, or any other protected characteristic.