Seasoned Remote Customer Care Specialist – Connecticut – Deliver Personalized Health Support, Drive Community Impact, and Shape the Future of Accessible Care at brighthush

About brighthush

brighthush is at the forefront of a healthcare revolution, blending advanced technology with a deeply human touch to create a patient‑centric ecosystem that empowers individuals across Connecticut and beyond. Our mission is simple yet powerful: to make high‑quality, accessible health support a reality for every community member, regardless of geography or circumstance. By harnessing the flexibility of a remote workforce, we connect patients, providers, and facilities with the same level of dedication, professionalism, and empathy that defines brighthush.

Why Join brighthush?

When you step into a role at brighthush, you’re not just taking a job—you’re joining a movement that transforms lives. We celebrate innovation, champion collaboration, and nurture growth at every level. Here’s what sets us apart:

• Impactful Work – Your daily interactions directly influence the health outcomes of our members and the efficiency of our partner facilities.
• Inclusive Culture – We value diverse perspectives and provide a supportive environment where every voice matters.
• Continuous Learning – From on‑the‑job training to formal courses, we invest in your professional development.
• Competitive Compensation & Benefits – Earn a fair hourly rate, enjoy comprehensive health coverage, and access unique perks that support your well‑being.
• Remote Flexibility – Work from the comfort of your home while staying connected to a vibrant, collaborative team.

Position Overview

As a Remote Customer Care Specialist, you will serve as the first point of contact for members, clients, and facilities. Your role involves handling inbound calls, resolving inquiries, and ensuring a smooth, personalized experience for every interaction. You will be a vital part of our mission to provide accessible, high‑quality health support across Connecticut.

Key Responsibilities

• Answer 60–80 inbound calls daily, with higher volumes on Mondays, while maintaining a friendly, professional demeanor.
• Provide accurate information about services, policies, and member benefits, ensuring compliance with NCQA standards.
• Resolve member and facility inquiries efficiently, using problem‑solving skills and empathy.
• Document all interactions in our CRM system with precision and attention to detail.
• Collaborate with cross‑functional teams (billing, scheduling, technical support) to resolve complex issues.
• Participate in continuous improvement initiatives, sharing insights to enhance service quality.
• Adhere to data privacy regulations and maintain confidentiality of all member information.
• Maintain a quiet, distraction‑free workspace that meets our technical requirements.
• Track and report key performance metrics, such as call resolution time, customer satisfaction scores, and first‑contact resolution rates.
• Engage in regular training sessions and knowledge‑sharing workshops to stay current on industry best practices.
• Support the onboarding of new team members by providing mentorship and guidance.

Essential Qualifications

• Current residency in Connecticut.
• Minimum 1 year of call center experience.
• At least 6 months of customer service experience in a high‑volume environment.
• Proficient typing and computer navigation skills.
• Reliable high‑speed internet (minimum 3 Mbps upload, 30 Mbps download) with wired connection; wireless “air cards” are not permitted.
• Strong communication skills in English; additional language proficiency is a plus.
• Ability to remain calm and professional under pressure.
• Basic understanding of healthcare terminology and processes.
• Self‑motivated with strong time‑management and organizational skills.

Preferred Qualifications

• Experience in the healthcare or insurance industry.
• Knowledge of NCQA standards and quality metrics.
• Familiarity with CRM platforms such as Salesforce or Zendesk.
• Prior experience with remote work and self‑management.
• Multilingual capabilities (Spanish, French, Mandarin, etc.).
• Experience with quality assurance or process improvement initiatives.

Skills & Competencies

• Exceptional verbal and written communication.
• Active listening and empathy.
• Problem‑solving and critical thinking.
• Time management and organizational skills.
• Adaptability to changing processes and technologies.
• Team collaboration and cross‑functional coordination.
• Proficiency in data entry, CRM usage, and basic troubleshooting.
• Commitment to continuous learning and professional growth.

Career Growth & Development

At brighthush, we believe your growth is our success. We offer:

• Structured career pathways from Customer Care Specialist to Team Lead, Manager, or specialized roles in operations, quality assurance, and technology.
• Mentorship programs pairing new hires with experienced leaders.
• Access to internal training modules, webinars, and industry conferences.
• Annual performance reviews that identify development opportunities and reward high performers.
• Opportunities to contribute to strategic projects that shape the future of remote health services.
• Clear promotion criteria and transparent advancement timelines.
• Cross‑departmental shadowing to broaden skill sets and career options.

Work Environment & Culture

Our remote model empowers you to work from the comfort of your home while staying connected to a vibrant, collaborative team. We foster:

• A culture of trust, where autonomy meets accountability.
• Regular virtual team huddles, town halls, and social events.
• Open channels for feedback and idea sharing.
• Commitment to work‑life balance, with flexible scheduling options.
• Recognition programs that celebrate achievements and milestones.
• Inclusive practices that celebrate diversity and promote belonging.
• Access to a digital wellness platform with guided meditation, fitness challenges, and mental health resources.

Compensation & Benefits

We offer a competitive hourly rate of $16.94, with the potential for overtime and performance bonuses. In addition, our comprehensive benefits package includes:

• Health, Dental, and Vision Insurance – plans that cover you and your family.
• Life and Disability Insurance – financial protection for you and your loved ones.
• 401(k) Retirement Plan with company match – secure your future.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) – tax‑advantaged savings for medical expenses.
• Wellness Program with incentives – support your physical and mental well‑being.
• Voluntary & Ancillary Plans – additional coverage options tailored to your needs.
• Paid Time Off (PTO) and Holiday Pay – rest and recharge.
• Birthday Holiday – celebrate your special day with a paid day off.
• Maternity/Paternity Leave – support your growing family.
• Continuing Education Reimbursement – invest in your learning.
• Pay on Demand – access your earnings whenever you need them.
• brighthush Perks Discount Program – exclusive savings on products and services.

Additional Perks

• Employee Referral Bonus – earn rewards for bringing great talent to brighthush.
• Annual Team Retreat – a virtual or in‑person gathering to celebrate achievements.
• Technology Stipend – support for home office equipment and software.
• Health & Wellness Allowance – monthly stipend for gym memberships, fitness classes, or wellness apps.
• Professional Development Fund – allocate funds for certifications, courses, or conferences.
• Community Service Opportunities – volunteer days and partnerships with local health initiatives.

Equal Opportunity Employer

brighthush is proud to be an equal opportunity employer. We welcome diversity and value the unique perspectives each individual brings. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, familial status, marital status, economic status, political status, or any other characteristic protected by law.

Ready to Make a Difference?

If you are passionate about delivering exceptional customer service, thrive in a dynamic remote environment, and want to be part of a mission that transforms community health, we encourage you to apply today. Join brighthush and help us break down barriers, one call at a time.

Click Apply Now to start your journey with brighthush.

For additional information or to explore other opportunities, visit our or contact our recruitment team.