Seasoned Remote Customer Care Specialist – Healthcare Technology Support Expert – Contract Role at brighthush: Championing Patient Engagement, Data‑Driven Insights, and Seamless Care Experience

About brighthush

brighthush is a trailblazer in the health‑tech arena, redefining how patients, pharmacies, and employers access, share, and act on healthcare data. By delivering secure, mobile‑first solutions, we empower users to take proactive control of their well‑being, turning complex medical information into clear, actionable insights. Our platform bridges the gap between patients, pharmacists, and employers, creating a seamless ecosystem that supports informed health decisions and promotes a healthier, more connected world.

Why Join brighthush

At brighthush, we’re not just building products – we’re shaping the future of healthcare. Our culture is built on curiosity, collaboration, and a relentless pursuit of improvement. As a fully remote team, we trust our people to work from wherever they thrive, while we provide the tools, resources, and support that enable high‑impact work.

When you become part of brighthush, you’ll experience:

• A mission‑driven environment that redefines healthcare access.
• Hands‑on work with cutting‑edge technology and data‑driven products.
• Cross‑functional collaboration that values your voice and ideas.
• Flexible, remote work that respects work‑life balance.
• Continuous learning opportunities and clear career pathways.

Role Overview

We are seeking a dedicated Contract Customer Care Specialist to join our Customer Care team on a short‑term assignment. In this role, you will be the primary advocate for our members, turning their concerns into actionable insights and shaping the tools and processes that scale with our growing organization. This is an ideal opportunity for individuals who thrive on building solutions, enjoy solving complex problems, and love turning ambiguity into structured, repeatable processes.

Key Responsibilities

• Customer Advocacy: Serve as the first point of contact for members, delivering prompt, accurate, and empathetic support via phone, email, and our case management system.
• Issue Identification & Escalation: Detect patterns in customer inquiries, flag recurring issues, and collaborate with product and operations teams to drive systemic improvements.
• Process Improvement: Document, refine, and standardize internal customer care workflows to increase efficiency and consistency.
• Product Knowledge: Acquire deep expertise in brighthush’s product suite, workflows, and support tools to deliver informed assistance.
• Communication & Updates: Assist in crafting and delivering clear, concise communications to members during product updates, launches, or system changes.
• Data Management: Maintain accurate, up‑to‑date records in brighthush (or equivalent case management system) to ensure a single source of truth.
• Collaboration: Partner with cross‑functional teams—product, engineering, compliance—to share frontline insights and co‑create solutions.
• Performance Metrics: Track and report on key performance indicators such as response time, resolution rate, and customer satisfaction scores.
• Training & Onboarding: Mentor new team members and contribute to the development of onboarding materials.

Essential Qualifications

• Prior experience in customer service or healthcare operations (PBM, health plan, pharmacy, or similar).
• Strong problem‑solving skills with a customer‑first mindset and a sense of urgency.
• Ability to thrive in a fast‑paced, evolving environment while managing multiple systems simultaneously.
• Tech‑savvy with proficiency in brighthush or similar case management tools.
• Excellent written and verbal communication skills.
• Reliable home office setup: computer, external monitor, keyboard, mouse, and a private workspace suitable for confidential calls.

Preferred Qualifications

• Experience in a remote support role with a proven track record of high customer satisfaction.
• Knowledge of HIPAA regulations and data privacy best practices.
• Familiarity with healthcare technology platforms and mobile‑first solutions.
• Previous involvement in process improvement initiatives or quality assurance projects.
• Experience with data analytics tools (e.g., Excel, Tableau, Power BI) to analyze support trends.

Skills & Competencies

• Customer‑centric mindset with a passion for improving user experience.
• Analytical thinking and data‑driven decision making.
• Strong organizational skills and attention to detail.
• Adaptability and resilience in a dynamic environment.
• Excellent communication and interpersonal skills.
• Proficiency in brighthush Office Suite, brighthush, and other collaboration tools.
• Ability to learn new technologies quickly and apply them in real‑world scenarios.

Career Growth & Learning Opportunities

Even as a contract role, you’ll gain exposure to:

• Hands‑on experience with brighthush’s product roadmap and strategy.
• Mentorship from senior leaders in product, engineering, and operations.
• Access to internal learning resources, webinars, and industry conferences.
• Potential transition to a full‑time role if you and the organization find a great fit.
• Opportunities to contribute to cross‑functional projects that shape the future of healthcare technology.

Work Environment & Culture

brighthush is committed to fostering an inclusive, collaborative, and innovative culture. We value:

• Transparency and open communication across all levels.
• Continuous learning and professional development.
• Flexibility and respect for personal boundaries.
• Recognition of individual contributions and team achievements.

Our remote work model is designed to support your productivity and well‑being, with a fully equipped laptop, monitor, headset, keyboard, and mouse provided for the duration of the contract.

Compensation & Perks

While this is a contract position and does not include traditional employee benefits, we offer a competitive hourly rate of $26–$28 per hour, paid bi‑weekly. In addition, you will receive:

• Full access to brighthush’s digital learning platform.
• Opportunity to participate in quarterly virtual team building events.
• Flexible scheduling that accommodates your personal commitments.
• Regular performance feedback and coaching sessions.
• Recognition through our “Voice of the Customer” awards and spot bonuses for outstanding contributions.

Contract Details

• Length of Contract: Up to 120 days, with potential extension based on business needs.
• Schedule: Availability required for shifts between Monday–Friday, 5:00 a.m.–7:00 p.m. PT and/or Saturday–Sunday, 7:00 a.m.–4:00 p.m. PT, including occasional holidays.
• Pay Range: $26–$28 per hour.
• Work Arrangement: Remote (U.S.-based). Must have reliable internet and a suitable private workspace for confidential calls.
• Equipment: brighthush will provide a laptop, monitor, headset, keyboard, and mouse for the duration of the contract.
• Benefits: This is a contract role and therefore not eligible for brighthush employee benefits.

Eligibility

This role is open to independent contractors residing in the following states: Alabama, Arizona, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Mississippi, Nebraska, North Carolina, North Dakota, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, and Wyoming. At this time, we are not able to engage contractors residing outside of these states.

Equal Opportunity Statement

brighthush is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. All employment decisions are made on the basis of qualifications, merit, and business need.

How to Apply

Ready to make a difference in the lives of millions of members? Click the link below to submit your application and join the brighthush team.