Seasoned Remote Customer Experience Associate – Client Relations & Event Coordination Specialist (brighthush)

About brighthush

brighthush is more than a wedding and event studio; it’s a movement that transforms ordinary moments into extraordinary memories. Founded by a team of passionate storytellers, designers, and logistics experts, brighthush has carved a niche in the wedding, event, and destination experience industry by marrying meticulous planning with heartfelt personalization. From intimate elopements in hidden gardens to grand destination weddings on tropical islands, milestone anniversaries that spark joy, and corporate retreats that inspire innovation, brighthush delivers seamless, meaningful experiences that resonate with each client’s unique vision.

Our culture is built on three core pillars: Creativity, Integrity, and Client Delight. We believe that every celebration is a narrative waiting to be told, and every client is a co‑author of that story. By fostering collaboration across creative teams, vendors, and clients, we create a ripple effect of inspiration that extends far beyond the event itself.

Why Join brighthush?

At brighthush, we understand that the foundation of a memorable event lies in exceptional customer experience. As a Remote Customer Experience Associate, you will be the first point of contact for our clients, guiding them through every step of their journey with warmth, clarity, and professionalism. You’ll work alongside a dynamic, creative team that values innovation, embraces technology, and relentlessly pursues client satisfaction.

We offer a fully remote, flexible work environment that empowers you to balance your personal life while contributing to some of the most inspiring celebrations in the world. Whether you’re a seasoned professional or a recent graduate with a passion for client service, brighthush provides the tools, mentorship, and growth opportunities to elevate your career.

What You’ll Do

• Client Communication & Relationship Building – Serve as the primary liaison for clients via email, chat, and virtual meeting platforms, ensuring timely, clear, and empathetic communication that reflects brighthush’s brand voice.
• Scheduling & Timeline Management – Coordinate appointments, vendor meetings, and key milestones, maintaining a master calendar that keeps every event on track and every client informed.
• Event Detail Coordination – Assist in gathering and organizing event specifications, décor preferences, guest lists, and logistical requirements, turning abstract ideas into concrete plans.
• Vendor & Budget Oversight – Collaborate with vendors to negotiate contracts, confirm deliverables, and monitor budget adherence, ensuring that every detail aligns with the client’s vision and financial parameters.
• Record Keeping & Documentation – Maintain accurate, up‑to‑date client files in our CRM, ensuring data integrity, easy accessibility, and compliance with privacy standards.
• Operational Support – Draft proposals, prepare client itineraries, create event timelines, and provide general administrative support that keeps the planning process smooth and efficient.
• Team Collaboration – Partner with planners, designers, and vendors to resolve issues, share updates, and uphold brighthush’s high standards of quality and creativity.
• Continuous Improvement – Identify opportunities to streamline processes, adopt new tools, and implement best practices that enhance client satisfaction and operational efficiency.

Essential Qualifications

• Proven experience in customer service, event coordination, or a related field, with a track record of exceeding client expectations.
• Exceptional written and verbal communication skills, with the ability to convey complex information in a clear, concise, and engaging manner.
• Strong organizational abilities, a keen eye for detail, and the capacity to manage multiple client timelines simultaneously.
• Comfortable working independently in a fully remote setting, with strong self‑discipline and time‑management skills.
• Basic proficiency with online tools such as Google Workspace, Microsoft Office, Zoom, Slack, and CRM systems.
• Professional, client‑focused mindset with a passion for creating memorable experiences and a genuine curiosity about the wedding and event industry.

Preferred Qualifications

• Experience in the wedding or event industry, including knowledge of venue selection, décor trends, and vendor relationships.
• Familiarity with project management tools such as Asana, Trello, or Monday.com, and the ability to create and maintain detailed project plans.
• Knowledge of destination wedding logistics, travel coordination, and international vendor management.
• Previous remote work experience in a fast‑paced, collaborative environment, with a proven ability to adapt to changing priorities.
• Basic understanding of AI tools for customer service, data analysis, and workflow automation.

Key Skills & Competencies

• Communication Excellence – Ability to convey information clearly and empathetically across multiple channels, building trust and rapport with clients and vendors alike.
• Time Management – Prioritize tasks, meet deadlines, and juggle multiple client timelines simultaneously without compromising quality.
• Problem Solving – Quickly identify issues, analyze root causes, and propose effective solutions that keep events on track.
• Adaptability – Thrive in a dynamic environment where priorities can shift rapidly, and new challenges arise daily.
• Team Player – Collaborate effectively with cross‑functional teams, vendors, and clients, fostering a culture of open communication and shared success.
• Tech Savvy – Comfortable learning new software and tools to streamline processes, enhance productivity, and deliver superior client experiences.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Remote Customer Experience Associate, you’ll gain exposure to:

• Full‑cycle event planning, from concept development to post‑event wrap‑up.
• Vendor management and negotiation strategies that maximize value and quality.
• Client relationship management and upselling techniques that drive revenue growth.
• Data‑driven decision making using AI and analytics tools to optimize event outcomes.
• Leadership training and mentorship programs that prepare you for future roles in event management, client services, or operations.

We provide ongoing training, mentorship, and access to industry conferences, ensuring you stay ahead of trends and sharpen your expertise. Whether you aspire to become a senior event planner, a client success manager, or a creative director, brighthush offers the resources and support to help you reach your goals.

Work Environment & Culture

• Fully Remote – Work from anywhere with a flexible schedule that respects your work‑life balance and personal commitments.
• Collaborative Team – Join a supportive, creative community that values open communication, shared success, and mutual growth.
• Inclusive & Diverse – We celebrate diverse perspectives and foster an environment where everyone can thrive, innovate, and feel heard.
• Innovation‑Driven – Embrace cutting‑edge technology, including AI tools, to enhance client experiences, streamline operations, and stay ahead of industry trends.
• Continuous Feedback – Regular check‑ins, performance reviews, and growth plans keep you aligned with brighthush’s vision and your personal career aspirations.
• Community & Connection – Participate in virtual team‑building events, monthly knowledge‑sharing sessions, and an annual company retreat that strengthens bonds and fuels creativity.

Compensation & Benefits

Competitive salary range: $45,000 – $65,000 per year, commensurate with experience and performance. In addition, we offer a comprehensive benefits package designed to support your health, well‑being, and professional growth:

• Health, dental, and vision insurance, including telehealth options for remote employees.
• Flexible paid time off and a holiday schedule that respects your personal commitments.
• Professional development stipend and conference reimbursement to keep you at the forefront of industry trends.
• Equity or profit‑sharing opportunities for long‑term contributors, aligning your success with the company’s growth.
• Wellness programs, including virtual fitness classes, mindfulness sessions, and mental health resources.
• Annual company retreat and team‑building events that celebrate achievements and foster camaraderie.

How to Apply

Ready to elevate client experiences and shape unforgettable moments? Click the link below to submit your application and join the brighthush family.

Apply to this role at brighthush

We’re Excited to Meet You!

At brighthush, we’re more than a studio—we’re a community of storytellers, planners, and dreamers dedicated to turning moments into memories. If you’re passionate about client service, thrive in a remote environment, and want to grow alongside a forward‑thinking team, we want to hear from you. Apply today and help us create the next chapter in extraordinary celebrations.