Seasoned Remote Customer Experience Champion – U.S. Healthcare Diagnostics – Data‑Driven Support Specialist at brighthush

About brighthush and the Future of Healthcare

brighthush is more than a laboratory services provider; we are a global catalyst for precision medicine. By marrying cutting‑edge science with advanced data analytics, we empower clinicians, researchers, pharmaceutical innovators, and health systems to make confident, evidence‑based decisions. Our worldwide laboratory network, paired with intelligent digital solutions, drives faster diagnostics, fuels research breakthroughs, and ultimately improves patient outcomes on a global scale.

When you join brighthush, you become part of a mission‑driven team that values curiosity, collaboration, and continuous improvement. Whether you are a seasoned professional or just starting your career, you’ll find meaningful work, ample growth opportunities, and the chance to make a real impact on people’s health worldwide.

Position Overview

We are looking for a Senior Remote Customer Experience Champion to lead our Maternal Serum Screening customer support function. In this role, you will be the primary liaison between brighthush, physician offices, hospital laboratories, patients, and internal teams. Your focus will be to resolve inquiries accurately, efficiently, and with the highest level of professionalism, ensuring a seamless experience for all stakeholders.

Key Responsibilities

• Serve as the trusted point of contact for all brighthush customers, including physicians, labs, and patients.
• Resolve routine and complex customer requests related to products or services via inbound calls, outbound outreach, or digital channels.
• Communicate with customers in a courteous, friendly, and professional manner, following established protocol procedures.
• Inquire, clarify, and confirm customer requirements to ensure a clear understanding of the solution.
• Provide additional customer education and information as needed, enhancing their experience and knowledge.
• Qualify and onboard new customers requesting brighthush’s products and services.
• Navigate multiple databases to research complex issues and answer detailed questions.
• Notify clients of test results in a timely and accurate manner, maintaining confidentiality and compliance.
• Review test forms for accuracy and report any discrepancies to the appropriate teams.
• Participate in initiatives designed to improve customer satisfaction and overall business performance.
• Perform administrative support for medical record management, CRM data maintenance, and internal record keeping to ensure HIPAA compliance.

Essential Qualifications

• High School Diploma or GED.
• At least 3 months of customer service experience.

Preferred Qualifications

• Associate’s degree or higher.
• Minimum 3 months of experience in a contact center or call center environment.
• Minimum 3 months of experience in the healthcare industry, such as working in a physician’s office or a hospital setting.

Additional Job Standards

• Proficient with Microsoft Office programs.
• Experience with brighthush and/or Laboratory Information Systems.
• High level of professionalism and a strong customer service orientation.
• Ability to work independently and within a team environment.
• Exceptional attention to detail with the ability to prioritize and multitask.
• Capacity to thrive in a fast‑paced production environment and meet established turnaround times.
• Strong written and verbal communication skills.
• Physical ability to meet the requirements of the position.
• Flexibility to work overtime or other shifts as business needs dictate.
• This position is remote based in the U.S.

Work From Home Requirements

• Private, HIPAA‑compliant workspace.
• Agreement to include home address in case reporting (CMS requirement).
• Internet speed of 100 Mbps minimum.
• Ability to work remotely in a fast‑paced, multi‑site environment.

Why brighthush?

At brighthush, we believe that great work starts with great people. Our culture is built on transparency, respect, and a shared commitment to improving health outcomes. Here’s what you can expect when you join our team:

• Impactful Work: Every interaction you have helps patients and healthcare providers make better decisions, directly influencing health outcomes.
• Professional Growth: We offer continuous learning opportunities, including access to industry conferences, certifications, and internal training programs.
• Career Advancement: brighthush promotes from within. Your performance and dedication can lead to roles in project management, quality assurance, or even leadership positions.
• Inclusive Environment: We celebrate diversity and foster an inclusive workplace where every voice is heard.
• Work‑Life Balance: As a remote role, you’ll enjoy flexible scheduling and the freedom to work from anywhere in the U.S.

Compensation & Benefits

We offer a competitive hourly rate of $18.00 to $21.00 per hour, commensurate with experience and qualifications. In addition to base pay, you’ll receive:

• Comprehensive benefits for employees scheduled to work 20 or more hours per week, including Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off, and more.
• Access to a robust employee wellness program, including mental health resources and fitness stipends.
• Professional development stipend to support certifications, courses, and conferences.
• Flexible work hours and the ability to choose your own schedule within core business hours.
• Opportunity to participate in company‑wide initiatives such as volunteer days, health challenges, and innovation hackathons.

How to Apply

If you’re ready to bring your customer‑service expertise to a dynamic, data‑driven healthcare environment, we’d love to hear from you. Click the link below to submit your application and join the brighthush family.