Dynamic Part‑Time Customer Experience Coordinator – Retail Excellence & Team Leadership at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio that includes flagship brands such as brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush, we are committed to creating memorable shopping experiences for millions of customers every day. Our mission is simple: to provide exceptional value while fostering a culture of innovation, collaboration, and continuous growth.

At brighthush, we believe that every team member plays a pivotal role in shaping our brand’s reputation. Whether you’re working in one of our bustling distribution centers, a vibrant retail store, or a strategic corporate office, you’ll find an environment that encourages curiosity, rewards initiative, and supports your professional development. Join us and become part of a Fortune 100 company that is redefining the retail landscape.

Position Overview

We are seeking a motivated, customer‑centric Part‑Time Customer Experience Coordinator to join our team at the brighthush store in Lenexa, KS. In this role, you will lead a front‑of‑store team, ensuring that every customer interaction reflects our commitment to excellence, integrity, and personalized service. You will be the face of brighthush, driving loyalty programs, maintaining a safe and organized environment, and fostering a culture of teamwork and continuous improvement.

Key Responsibilities

• Customer Experience Leadership: Set the tone for outstanding service by engaging with customers, addressing concerns promptly, and modeling the brand’s values of honesty and integrity.
• Team Management: Oversee a team of associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Training & Development: Mentor and coach associates on front‑end principles, personalized customer interactions, and loyalty program promotion.
• Operational Excellence: Maintain a clean, organized store layout that aligns with the visual merchandising plan and supports efficient customer flow.
• Performance Monitoring: Track associate performance, provide constructive feedback, and collaborate with management to identify training needs.
• Compliance & Safety: Enforce labor laws, store policies, and safety protocols to create a secure environment for customers and staff.
• Sales & Loyalty Promotion: Drive the adoption of credit and loyalty programs, ensuring associates are equipped to upsell and cross‑sell effectively.
• Shrink & Loss Prevention: Participate in store shrink reduction initiatives, reporting discrepancies, and implementing preventive measures.
• Communication: Serve as the primary liaison between front‑of‑store staff and upper management, relaying priorities, updates, and feedback.
• Additional Duties: Perform any other responsibilities as assigned to support store operations and customer satisfaction.

Essential Qualifications

• Minimum of 1 year of retail experience with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Demonstrated ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent verbal and written communication skills, with a knack for building rapport with diverse customers.
• Proficiency in POS systems and basic cash handling procedures.
• Flexibility to work a varied schedule, including nights, weekends, and holidays.
• High level of integrity, confidentiality, and professionalism.

Preferred Qualifications

• Experience with loyalty program management and customer data analytics.
• Background in loss prevention or shrink reduction initiatives.
• Knowledge of labor regulations and compliance standards.
• Prior experience in a fast‑moving retail environment with a focus on customer experience.
• Leadership training or certification in team management.

Core Skills & Competencies

• Customer‑First Mindset: Passion for delivering memorable experiences and turning first‑time shoppers into loyal advocates.
• Team Building: Ability to inspire, coach, and develop associates, fostering a collaborative and high‑performing team culture.
• Problem‑Solving: Quick thinker who can resolve customer issues on the spot and adapt to changing priorities.
• Analytical Thinking: Comfortable reviewing sales data, inventory reports, and performance metrics to inform decisions.
• Communication: Clear, concise, and persuasive communicator, adept at both one‑on‑one coaching and group presentations.
• Organizational Acumen: Skilled at managing multiple tasks, scheduling, and ensuring operational efficiency.
• Integrity & Ethics: Commitment to upholding company values, confidentiality, and compliance with all policies.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone toward greater responsibilities. As a Customer Experience Coordinator, you will gain:

• Hands‑on leadership experience that can lead to full‑time management roles.
• Access to internal training programs covering sales strategy, visual merchandising, and advanced POS systems.
• Mentorship from senior leaders who are dedicated to your professional development.
• Opportunities to participate in cross‑functional projects, such as store redesigns or loyalty program enhancements.
• Clear career pathways to roles such as Store Manager, District Manager, or Corporate Operations Specialist.

Work Environment & Company Culture

brighthush prides itself on a vibrant, inclusive, and collaborative workplace. Our culture is built on:

• Diversity & Inclusion: We celebrate differences and foster an environment where every voice is heard.
• Continuous Learning: Regular workshops, e‑learning modules, and on‑the‑job coaching keep our team at the cutting edge.
• Employee Recognition: We celebrate achievements through awards, shout‑outs, and performance bonuses.
• Community Engagement: Employees are encouraged to volunteer and participate in local initiatives.
• Work‑Life Balance: Flexible scheduling, paid time off, and supportive policies help you thrive both professionally and personally.

Compensation, Perks, and Benefits

While the starting hourly rate for this part‑time position ranges from $15.00 to $15.50, actual pay is influenced by your experience, skill set, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package for eligible employees, including:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance (for full‑time and eligible part‑time staff).
• 401(k) retirement plan with company match for eligible employees.
• Paid holidays, vacation, and sick leave.
• Employee assistance program (EAP) for mental health support.
• Childcare and cell phone discounts.
• Pet insurance and legal assistance.
• Short‑term and long‑term disability coverage.
• Paid parental leave and adoption assistance.
• Auto and home insurance discounts.
• Scholarship and tuition reimbursement programs.
• Referral bonuses for bringing talented friends into the brighthush family.

All benefits are subject to eligibility criteria and may be adjusted from time to time. For detailed information, please contact your brighthush representative.

Why Join brighthush?

When you choose brighthush, you’re not just taking a job—you’re embarking on a career that values innovation, teamwork, and personal growth. Our employees enjoy:

• A dynamic retail environment that keeps you engaged and challenged.
• Clear pathways for advancement and the support to reach your goals.
• A culture that celebrates diversity, encourages open dialogue, and rewards excellence.
• Access to industry‑leading training and development resources.
• Competitive compensation and a robust benefits package that supports your well‑being.

We are committed to equal opportunity and welcome applicants from all backgrounds. brighthush provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Ready to Make an Impact?

If you are passionate about delivering outstanding customer experiences, thrive in a fast‑paced retail setting, and are eager to grow your leadership skills, we encourage you to apply today. Join brighthush and help us continue to set the standard for value‑driven retail excellence.