Seasoned Remote Customer Experience & Sales Leader – Champion Global CX Transformation, Accelerate Revenue Growth, and Design Legendary Customer Journeys at brighthush

About brighthush – A Global Catalyst for Customer Delight

brighthush is more than a customer experience platform; it is a worldwide movement that redefines how brands connect, engage, and delight their audiences. With a presence on nine continents and a vibrant workforce of over 18,000 professionals, we empower our clients to stay ahead of the curve by delivering personalized, data‑driven service that turns ordinary interactions into unforgettable moments. Our people‑first philosophy means every team member is celebrated, supported, and equipped with the tools, training, and autonomy to grow both personally and professionally.

Why Remote Work in Utah with brighthush?

As a Remote Customer Experience & Sales Leader based in Utah, you’ll join a fast‑growing, mission‑driven organization that values innovation, empathy, and measurable impact. Working from the comfort of your own home, you’ll enjoy the flexibility to balance family, hobbies, and professional aspirations while contributing to a purpose that transforms everyday customer journeys worldwide. Utah’s thriving tech ecosystem, high quality of life, and supportive community make it an ideal backdrop for your next career chapter.

Who We’re Looking For

We’re seeking energetic, compassionate, and solution‑oriented leaders who thrive in a collaborative, high‑performance environment. If you love problem‑solving, building relationships, and turning every interaction into a “WOW” moment, you’ll fit right in. You should be a natural storyteller, a data‑driven thinker, and a proactive learner who can navigate the fast‑paced world of customer experience with confidence.

Key Responsibilities

• Multi‑Channel Communication Leadership: Guide and coach the team in handling inbound and outbound calls, emails, and live chat inquiries with professionalism, clarity, and a friendly tone. Ensure consistent, high‑quality support across all touchpoints.
• Strategic Needs Assessment: Leverage emotional intelligence to uncover customer needs, ask insightful follow‑up questions, and provide tailored solutions that exceed expectations.
• Knowledge Base Stewardship: Oversee the creation, maintenance, and continuous improvement of product information, policies, and troubleshooting steps to deliver accurate, timely responses.
• Data‑Driven Documentation: Ensure all customer interactions, outcomes, and follow‑up actions are logged in our CRM system with precision and attention to detail.
• Customer Advocacy Champion: Represent the customer’s voice in cross‑functional meetings, ensuring every issue is resolved to their satisfaction while maintaining brand standards.
• Performance Coaching & Development: Conduct regular 1:1 coaching sessions with team members to refine skills, meet KPIs, and pursue continuous improvement.
• Sales Enablement & Growth: Identify upsell and cross‑sell opportunities during conversations, aligning product benefits with customer goals to drive revenue.
• Quality Assurance & Compliance: Uphold company guidelines, quality metrics, and compliance standards to maintain the highest level of service excellence.
• Team Collaboration & Culture Building: Foster a positive, high‑energy team culture by sharing insights, supporting peers, and celebrating successes.
• Continuous Learning & Innovation: Engage in ongoing training, webinars, and knowledge‑sharing sessions to stay ahead of industry trends and product updates.
• Mentorship & Onboarding: Guide new hires in acclimating to the brighthush culture, processes, and tools, ensuring a smooth transition and rapid productivity.
• Data Analysis & Reporting: Compile and analyze customer feedback, call metrics, and sales data to identify trends, recommend improvements, and support strategic decision‑making.
• Product Feedback Loop: Collaborate with product and engineering teams to relay customer insights, feature requests, and pain points, driving continuous product enhancement.

Essential Qualifications

• Minimum age 18 years.
• High School Diploma or equivalent; Bachelor’s degree in Business, Marketing, Communications, or a related field is a plus.
• At least 6 months of customer service experience, preferably in a call center or remote support role.
• Proficiency with Windows or macOS, comfortable using multiple monitors and standard office software.
• Familiarity with Android and iOS mobile applications.
• Strong written and verbal communication skills in English.
• Results‑oriented mindset with a proven ability to meet or exceed performance targets.
• Demonstrated empathy, patience, and a friendly demeanor in every customer interaction.
• Reliable high‑speed internet connection and a quiet, dedicated workspace.
• Basic understanding of data privacy regulations (GDPR, CCPA) is a plus.
• Experience with remote collaboration tools such as Zoom, Microsoft Teams, or Slack.
• Self‑motivated, organized, and capable of managing multiple priorities in a fast‑moving environment.

Preferred Qualifications

• Experience in a sales or upsell role, with a track record of meeting revenue goals.
• Knowledge of CRM platforms such as brighthush.
• Previous remote work experience with a strong self‑management routine.
• Experience with customer analytics tools and reporting.
• Multilingual capabilities (any additional language is a bonus).
• Familiarity with agile project management methodologies.
• Experience in a SaaS or technology‑focused customer support environment.

Core Skills & Competencies

• Emotional Intelligence: Ability to read customer cues and respond with empathy.
• Problem‑Solving: Quickly diagnose issues and propose effective solutions.
• Time Management: Prioritize tasks and manage multiple conversations simultaneously.
• Adaptability: Thrive in a fast‑changing environment and embrace new technologies.
• Team Collaboration: Share insights, support peers, and contribute to a positive team culture.
• Attention to Detail: Maintain accurate records and follow procedures meticulously.
• Communication: Articulate ideas clearly, both verbally and in writing.
• Sales Acumen: Understand product value propositions and translate them into customer benefits.
• Data Literacy: Interpret metrics, generate reports, and draw actionable insights.
• Customer‑Centric Mindset: Place the customer at the heart of every decision and interaction.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Remote Customer Experience & Sales Leader, you’ll have access to:

• Structured onboarding and continuous training programs covering product knowledge, customer psychology, and advanced sales techniques.
• Mentorship from seasoned leaders who provide guidance and career advice.
• Clear promotion pathways to Senior Agent, Team Lead, or Manager roles within the Customer Experience division.
• Cross‑functional projects that expose you to other business units such as Marketing, Product Development, and Analytics.
• Annual tuition reimbursement for courses related to customer experience, sales, or leadership.
• Access to a global learning hub with on‑demand courses, certifications, and industry conferences.
• Opportunities to lead initiatives, pilot new tools, and influence product roadmap decisions.
• Regular hackathons and innovation challenges that encourage creative problem‑solving.

Work Environment & Culture

brighthush fosters a people‑first culture that values diversity, inclusion, and well‑being. Even though you’ll be working remotely, you’ll experience:

• Regular virtual team gatherings, knowledge‑sharing sessions, and social events.
• Access to a digital collaboration hub for instant communication and resource sharing.
• A supportive manager who champions your professional growth and personal well‑being.
• Opportunities to build lasting friendships and professional networks across the globe.
• Inclusive policies that celebrate different backgrounds, cultures, and perspectives.
• Flexible scheduling options to accommodate your personal commitments.
• Annual company retreats and off‑site workshops to strengthen team cohesion.
• Recognition programs that celebrate individual and team achievements.

Compensation, Perks & Benefits

While specific figures may vary based on experience, we offer a competitive hourly rate ranging from $12 to $16, with overtime opportunities for high performers. In addition to a robust benefits package, you’ll enjoy:

• Best‑in‑class medical, dental, and vision coverage for you and your family.
• Flexible scheduling options to accommodate your personal commitments.
• Employee Assistance Program (EAP) for mental health and life‑balance support.
• Refer‑a‑Friend bonuses for bringing talented peers into the brighthush family.
• Annual performance bonuses tied to individual and team metrics.
• Generous paid time off, including vacation, sick leave, and personal days.
• Access to a comprehensive wellness portal with fitness challenges, mindfulness sessions, and health resources.
• Paid parental leave and family‑friendly policies.
• Technology stipend to set up your home office.
• Monthly stipend for professional development and industry certifications.
• Employee stock‑option program to share in the company’s long‑term success.

Inclusive Hiring Commitment

brighthush is committed to creating an inclusive, barrier‑free workplace. If you require accommodations during the hiring process or in your role, please let us know. All accommodation requests are handled confidentially and with the utmost respect.

Ready to Make an Impact?

If you’re passionate about delivering outstanding customer experiences, eager to grow your sales skills, and ready to join a forward‑thinking organization that values your contributions, we want to hear from you. Apply today and become part of brighthush’s mission to empower brands and delight customers worldwide.