Seasoned Remote Customer Experience & Social Media Strategist – Global Brand Engagement, Community Building, and Data‑Driven Support Leadership
About brighthush
brighthush is a pioneering force in the digital experience landscape, redefining how brands forge authentic connections with audiences across the globe. With a presence that spans continents and a culture rooted in creativity, collaboration, and continuous learning, brighthush empowers every team member to make a tangible impact—no matter where they’re located. Our mission is simple yet powerful: deliver unforgettable customer experiences while cultivating vibrant, authentic online communities that resonate across cultures.
Why brighthush?
- Global Reach, Local Impact: Work from anywhere while influencing a worldwide audience.
- Innovative Culture: We celebrate curiosity, experimentation, and data‑driven decision making.
- Growth Mindset: Continuous learning, mentorship, and clear career pathways are embedded in our DNA.
- Work‑Life Harmony: Flexible hours, remote work, and a supportive community keep you energized and focused.
About the Role
As a Remote Customer Experience & Social Media Strategist, you will be the linchpin that connects our customers, community, and brand. You’ll blend frontline support with strategic content creation, ensuring every interaction—whether a chat, email, or social post—reflects brighthush’s commitment to excellence and authenticity. This role demands a blend of empathy, analytical rigor, and creative flair, as you navigate the intersection of customer service and digital marketing to drive brand loyalty and community growth.
Key Responsibilities
- Customer Support Excellence: Serve as the first point of contact across email, live chat, and phone. Resolve inquiries swiftly, ensuring a seamless experience that turns first‑time visitors into loyal advocates.
- Proactive Issue Resolution: Identify potential dissatisfaction early, initiate follow‑ups, and collaborate with cross‑functional teams to close loops before they become escalations.
- Community Building: Curate, schedule, and publish engaging social media posts across platforms (brighthush, brighthush, brighthush, brighthush, brighthush). Foster interaction, respond to comments, and nurture brand advocates.
- Content Creation & Curation: Write compelling copy, design eye‑catching visuals, and produce short‑form videos that resonate with our audience.
- Analytics & Reporting: Track key metrics (CSAT, NPS, engagement rates, conversion). Use insights to refine support scripts and social media strategies.
- Collaboration: Partner with Marketing, Product, and Sales teams to align messaging, share feedback, and drive cross‑channel initiatives.
- Process Improvement: Suggest and implement enhancements to support workflows, knowledge bases, and content calendars.
Essential Qualifications
- 3+ years of experience in customer service, virtual assistance, or social media management.
- Fluent in written and spoken English; additional languages are a plus.
- Proven track record of handling high‑volume support via email, chat, and phone.
- Strong command of social media platforms, content management systems, and scheduling tools (e.g., brighthush, brighthush, brighthush).
- Excellent written communication skills—capable of crafting clear, concise, and engaging copy.
- Proficiency in brighthush, brighthush, and basic spreadsheet analysis.
- Self Apply for this job