Seasoned Remote Customer Support Specialist – Flexible Part‑Time Role in Sports & Leisure Awards Sector with Unlimited Commission & Career Growth

About brighthush

brighthush has been a trailblazer in the sports, leisure, and lifestyle awards sector for over four decades. With a catalog boasting more than 15,000 award designs, we deliver bespoke trophies, medals, and plaques that celebrate achievement across leagues, clubs, and corporate teams. Our commitment to quality, speed, and customer satisfaction has earned us a reputation as the UK’s leading trophy provider. Now, as we expand our digital footprint and embrace new market opportunities, we’re looking for passionate, tech‑savvy individuals to join our remote customer support team.

Why brighthush is the Place to Grow Your Career

At brighthush, you’ll be part of a dynamic, family‑owned business that values innovation, integrity, and community. We believe that every team member is a brand ambassador, and we empower you to shape the future of the awards industry. Working from home, you’ll enjoy the flexibility to balance your personal commitments while earning a substantial, uncapped commission. Our cloud‑based platform lets you work on your own schedule, and our comprehensive training program ensures you’re equipped to succeed from day one.

Key Responsibilities

• Lead Generation & Prospecting: Identify and engage potential clients across the UK, leveraging online tools and social media to build a robust pipeline.
• Territory Management: Own a defined geographic area, nurturing relationships with local clubs, schools, and corporate partners to drive repeat business.
• Customer Journey Support: Guide prospects from initial inquiry through to order placement, ensuring a seamless, personalized experience.
• Brand Advocacy: Act as brighthush’s voice on the ground, gathering market insights and feedback to inform product development and marketing strategies.
• Value‑Based Selling: Highlight the unique benefits of our award solutions—speedy delivery, custom engraving, and exceptional quality—to close deals.
• Target Achievement: Meet and exceed monthly and quarterly sales targets, contributing to the overall growth of the business.
• Data Management: Maintain accurate records in our CRM, ensuring all client interactions and sales activities are logged for future reference.
• Collaboration with Cross‑Functional Teams: Work closely with marketing, logistics, and design teams to deliver a cohesive customer experience.
• Continuous Improvement: Participate in regular training sessions, share best practices, and help refine our support processes.

Essential Qualifications

• Proven experience in customer service, sales, or a related field (no prior sales experience required – we provide full training).
• Strong communication skills, both written and verbal, with a personable and confident demeanor.
• Comfortable using the internet, email, and cloud‑based software; basic data entry skills are a plus.
• Organized, disciplined, and self‑motivated, with the ability to manage time effectively in a remote setting.
• Passion for sports, leisure, or community activities – a genuine interest in the industries we serve.
• Reliable home office setup: computer, broadband, telephone, and a quiet workspace.
• Basic understanding of CRM systems (e.g., HubSpot, Salesforce) is advantageous.

Preferred Qualifications

• Experience with CRM platforms (e.g., HubSpot, Salesforce) or similar tools.
• Previous exposure to the awards or event‑planning industry.
• Knowledge of UK sports leagues, clubs, and corporate events.
• Fluency in additional languages (e.g., Welsh, French) is a bonus.
• Experience in a commission‑based sales environment.

Skills & Competencies

• Customer‑Centric Mindset: Ability to anticipate client needs and provide proactive solutions.
• Problem‑Solving: Quickly resolve issues and turn challenges into opportunities.
• Adaptability: Thrive in a fast‑moving environment with evolving products and market demands.
• Team Collaboration: Work closely with marketing, logistics, and design teams to deliver a cohesive customer experience.
• Tech Savvy: Comfortable navigating web portals, video conferencing, and digital communication tools.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity in a remote setting.
• Data‑Driven Decision Making: Use CRM analytics to refine outreach strategies and improve conversion rates.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As you demonstrate success and commitment, you’ll have the chance to progress into senior sales roles, territory management, or even leadership positions within our remote sales organization. We offer:

• Structured mentorship programs with senior sales leaders.
• Access to industry conferences, webinars, and workshops.
• Regular performance reviews with clear pathways for advancement.
• Opportunities to contribute to product development and marketing initiatives.
• Annual leadership training for high‑performing team members.
• Cross‑departmental shadowing to broaden your skill set.

Work Environment & Culture

Our remote culture is built on trust, transparency, and collaboration. You’ll be part of a supportive community that values:

• Flexibility: Work from anywhere in the UK, on a schedule that fits your life.
• Continuous Learning: Ongoing training modules, peer‑to‑peer knowledge sharing, and access to industry resources.
• Recognition: Monthly awards for top performers, spot bonuses, and public shout‑outs during virtual team meetings.
• Community Impact: Participation in local charity events, sponsorships for youth sports teams, and community outreach programs.
• Inclusive Environment: Diverse teams, inclusive policies, and a culture that celebrates differences.
• Well‑being Support: Regular virtual wellness sessions, mental health resources, and ergonomic guidance.

Compensation & Benefits

We offer a competitive commission‑only structure, with earnings ranging from £5,000 to £20,000 per year, depending on performance. Highlights include:

• Uncapped commission – the more you sell, the more you earn.
• Commission paid on retained business, ensuring long‑term income potential.
• No sales experience required – we provide full training and support.
• Work‑from‑home flexibility: No commuting costs, no office overhead.
• Cloud‑based software: Access your dashboard anytime, anywhere.
• Extra bonus schemes after six months of proven performance.
• Health & wellness stipend to support your home office setup.
• Annual team retreats (virtual or in‑person) to celebrate achievements and strengthen bonds.
• Paid time off: 25 days of holiday, plus bank holidays.
• Professional development budget for courses, certifications, or conferences.
• Employee referral bonus program.

How to Apply

If you’re ready to join a passionate, growth‑oriented team and earn a rewarding income from the comfort of your home, we’d love to hear from you. Submit your application through the brighthush careers portal or send your resume and a brief cover letter outlining why you’re the perfect fit for this role.

Join brighthush Today – Where Passion Meets Performance

At brighthush, we celebrate excellence in every form. Whether you’re a seasoned customer support professional or a motivated newcomer eager to learn, this role offers the flexibility, earning potential, and professional growth you’ve been searching for. Take the next step in your career and help us continue to honor achievements across the UK’s sports, leisure, and corporate communities.