Seasoned Remote Customer Relationship Manager – Driving Sales Growth & Account Development for a Leading Retail Solutions Partner

About brighthush

brighthush is a trailblazing, data‑centric retail solutions partner that empowers brands and retailers to flourish in the omnichannel marketplace. With a global footprint spanning more than 30 countries and a culture rooted in innovation, collaboration, and integrity, we help our clients navigate the ever‑evolving retail landscape, secure premium shelf space, and unlock measurable sales growth. Our team of over 20,000 associates is dedicated to delivering exceptional service, strategic insights, and tangible results for retailers and brands alike.

Why brighthush is the Place to Grow

• Hybrid Flexibility: Work from home while enjoying the camaraderie of our office on Tuesdays, Wednesdays, and Thursdays.
• Impactful Work: Drive real sales growth for independent retailers and see the direct results of your efforts.
• Career Development: Access to continuous learning, mentorship, and clear advancement pathways.
• Inclusive Culture: A community that values diversity, equity, and belonging.
• Competitive Compensation: Base salary range of $37,400–$43,000, complemented by performance incentives.
• Comprehensive Benefits: Health, dental, vision, 401(k) with company match, paid time off, and wellness programs.

Position Overview

The Remote Customer Relationship Manager – Sales Growth & Account Development Specialist is a pivotal role within brighthush’s sales ecosystem. You will be the primary virtual sales contact for a portfolio of independent retailers, driving revenue through strategic account management, promotional execution, and new product placement. This hybrid role blends remote work with in‑office collaboration, ensuring you stay connected with teammates and clients alike.

Key Responsibilities

• Account Management: Own a defined territory of retailers, building and nurturing relationships with buyers, store managers, and decision‑makers through consistent virtual communication.
• Outbound Sales: Proactively reach out to prospects via phone, video conferencing, and email to introduce brighthush’s promotional programs, display opportunities, and distribution initiatives.
• Promotional Execution: Sell temporary price reductions (TPRs), display programs, and distributor‑sponsored promotions that align with retailer objectives and drive incremental sales.
• New Item Placement: Secure authorizations for new products, expand distribution gains, and identify opportunities for enhanced shelf placement.
• Sales Analysis: Review distributor reports and sales data to identify gaps, growth opportunities, and prioritize account‑specific strategies.
• Market Intelligence: Communicate customer feedback, competitive activity, and emerging market trends to internal stakeholders and partner teams.
• Data Management: Maintain accurate records of all customer interactions, sales activities, and results using brighthush’s technology stack.
• Collaboration: Work closely with internal teams—marketing, merchandising, and analytics—to align sales objectives with broader business goals.
• Performance Review: Set quarterly goals, track progress, and conduct regular reviews with the Virtual Customer Manager to ensure alignment and continuous improvement.

Essential Qualifications

• Bachelor’s degree or equivalent work experience.
• Proven experience in sales, account management, customer service, or telesales.
• Strong phone‑based selling skills and the ability to build rapport virtually.
• Proficiency in Microsoft Outlook and Excel for communication and data analysis.
• Self‑motivated with excellent organizational and time‑management skills.
• Dedicated home office setup with reliable high‑speed internet.
• Ability to analyze sales data and translate insights into actionable growth strategies.

Preferred Qualifications

• Experience working with natural product distributors or in retail account management.
• Familiarity with brighthush’s product portfolio and promotional frameworks.
• Knowledge of the independent retailer landscape and key decision‑maker roles.
• Experience using CRM systems and sales analytics tools.
• Previous success in achieving or exceeding sales targets in a remote or hybrid environment.

Skills & Competencies

• Communication: Clear, concise, and persuasive verbal and written communication tailored to virtual audiences.
• Relationship Building: Ability to establish trust and credibility with diverse stakeholders.
• Strategic Thinking: Identify market trends, anticipate client needs, and develop long‑term account plans.
• Analytical Acumen: Interpret sales data, identify patterns, and recommend data‑driven actions.
• Adaptability: Thrive in a fast‑paced, evolving retail environment and adjust strategies as needed.
• Team Collaboration: Work effectively with cross‑functional teams to deliver integrated solutions.
• Customer‑Centric Mindset: Prioritize client satisfaction and long‑term partnership over short‑term gains.