Seasoned Remote Customer Service Advisor – Master Scheduler, Upsell Specialist, and Client Experience Champion – Accelerate Growth & Delight at brighthush

About brighthush

Since 1947, brighthush has been a trusted name in the home cleaning and maintenance industry. With a legacy of quality, reliability, and innovation, we empower homeowners and businesses alike to maintain pristine spaces without the hassle. Our commitment to excellence is reflected in every service we deliver: from meticulous cleaning to proactive maintenance, all performed by U.S.-manufactured equipment and technicians trained in-house to uphold the highest standards.

In today’s fast‑moving, technology‑driven marketplace, exceptional customer service is the cornerstone of lasting relationships. That’s why we’re expanding our remote support team to include dedicated Customer Service Advisors who will serve as the first point of contact for our valued clients. If you thrive in a fast‑paced environment and enjoy turning conversations into opportunities, we want you on our team.

Why brighthush is the Place to Grow

At brighthush, we don’t just clean homes – we build trust, create experiences, and drive sustainable growth. Our remote workforce is a vibrant community that values transparency, creativity, and continuous improvement. We invest in our people through structured onboarding, ongoing training, and clear career pathways. Whether you’re a seasoned professional or a recent graduate, you’ll find a culture that celebrates curiosity, rewards results, and supports work‑life balance.

Role Overview

The Remote Customer Service Advisor is the voice and face of brighthush. You’ll handle inbound calls, schedule and confirm appointments, and promote our full suite of cleaning and maintenance services. This role is pivotal in enhancing the customer experience, driving revenue through upselling, and ensuring operational efficiency by maintaining accurate appointment data.

Key Responsibilities

• Professional Call Handling: Respond to incoming customer calls with courtesy, empathy, and a solution‑oriented mindset.
• Appointment Management: Efficiently schedule, confirm, and update cleaning appointments using our state‑of‑the‑art scheduling platform.
• Needs Assessment: Identify customer requirements and recommend tailored services that match their unique needs.
• Upselling & Cross‑Selling: Actively promote additional services (e.g., deep cleaning, maintenance packages, seasonal specials) to maximize value for both the customer and brighthush.
• Sales Target Achievement: Consistently pursue sales opportunities to meet or exceed monthly and quarterly targets.
• Performance Consistency: Maintain focus, accuracy, and high productivity throughout scheduled shifts.
• Data Integrity: Keep customer records up‑to‑date in our CRM, ensuring all interactions are logged and actionable.
• Team Collaboration: Work closely with the Operations and Marketing teams to relay customer feedback and contribute to continuous improvement.

Essential Qualifications

• Minimum age of 18 years.
• Reliable high‑speed internet connection, a computer with two monitors, a webcam, and a USB headset.
• Strong verbal communication skills with a friendly, professional demeanor.
• Organized, detail‑oriented, and capable of multitasking in a remote environment.
• Proficiency with computers and a quick learning curve for new software and systems.
• Background check and drug test clearance (excluding THC).
• Basic understanding of sales principles and a passion for customer satisfaction.

Preferred Qualifications

• Prior experience in a customer service or sales role, preferably in the home services or hospitality sector.
• Experience using CRM platforms and scheduling tools.
• Knowledge of cleaning products, maintenance practices, or related services.
• Fluency in multiple languages to serve a diverse customer base.
• Previous remote work experience with a proven track record of meeting performance metrics.

Skills & Competencies

• Communication: Clear, concise, and engaging verbal communication.
• Problem‑Solving: Ability to quickly assess customer needs and propose effective solutions.
• Sales Acumen: Comfortable with upselling and cross‑selling while maintaining customer trust.
• Time Management: Efficiently juggle multiple tasks and appointments.
• Tech Savvy: Comfortable navigating multiple software applications simultaneously.
• Adaptability: Thrive in a dynamic environment with evolving processes and tools.
• Team Player: Collaborate effectively with remote colleagues across departments.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Remote Customer Service Advisor, you’ll have access to:

• Structured onboarding and continuous training programs covering product knowledge, sales techniques, and customer service best practices.
• Mentorship from senior advisors and cross‑functional leaders.
• Clear career pathways to roles such as Senior Advisor, Team Lead, Operations Coordinator, or Sales Manager.
• Regular performance reviews with actionable feedback and goal setting.
• Opportunities to contribute to process improvements and innovation initiatives.

Work Environment & Culture at brighthush

Although you’ll be working from home, you’ll be an integral part of a vibrant, collaborative culture that values transparency, creativity, and continuous improvement. We celebrate diversity, encourage open dialogue, and foster an inclusive environment where every voice matters.

Our remote team enjoys flexible scheduling, a supportive network of peers, and a culture that balances professional growth with personal well‑being.

Compensation & Benefits

We offer a competitive base pay ranging from $14 to $16 per hour, with most advisors earning between $15 and $17 per hour after training. In addition:

• Performance Incentives: Commissions and bonuses based on sales achievements.
• Weekly Pay: Receive your earnings every week.
• Health & Wellness: Comprehensive health, prescription drug, dental, and vision plans.
• Retirement Savings: 401(k) plan with company match.
• Insurance: Basic life, accidental death, optional life insurance, and short‑term/long‑term disability coverage.
• Paid Time Off: Paid holidays, sick leave, bereavement leave, and personal leave of absence.
• Employee Assistance Program: Confidential counseling and support services.
• Employee Discounts: Savings on brighthush products and services.

How to Apply

Ready to bring your customer service expertise to a dynamic, growth‑oriented company? Click the link below to submit your application and join the brighthush team.

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Equal Opportunity Statement

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.