Seasoned Remote Customer Service Consultant – Automotive Retail – Kenosha, Wisconsin – Drive Customer Success at brighthush

About brighthush

brighthush is more than a dealership – it is a movement that is redefining how people discover, evaluate, and purchase vehicles. With a proud history spanning over three decades, brighthush has grown into the nation’s largest retailer of used cars, serving millions of customers across the United States. Our success is built on a foundation of transparency, integrity, and customer‑centric innovation. We combine cutting‑edge technology, data‑driven insights, and a passion for service to create an experience that feels personal, seamless, and empowering.

In an industry that is rapidly evolving, brighthush remains at the forefront of change. From pioneering online‑first buying journeys to implementing AI‑powered vehicle recommendations, we are constantly exploring new ways to make car ownership easier, more affordable, and more enjoyable. Our culture is one of curiosity, collaboration, and continuous improvement – values that we expect every team member to embody.

Position Overview

As a Remote Customer Service Consultant at brighthush, you will be the first and last touchpoint for our customers. You will guide prospects from the moment they discover a vehicle online to the day they drive it off the lot. Your role is a blend of sales, service, and technology – you will act as a trusted advisor, a problem solver, and a brand ambassador, all while working from the comfort of your own home.

The ideal candidate is a natural communicator who thrives in a fast‑paced environment, is comfortable using digital tools, and is passionate about delivering an exceptional customer experience. If you enjoy helping people find solutions, love learning about the latest automotive trends, and want to grow your career in a dynamic, data‑driven organization, this role is for you.

Why brighthush?

• Industry Leadership: Join the largest used‑car retailer in the country and be part of a team that sets the standard for transparency and customer satisfaction.
• Remote‑First Flexibility: Work from anywhere while staying connected to a vibrant, collaborative team through our state‑of‑the‑art digital collaboration platform.
• Clear Career Path: Progress from Consultant to Senior Consultant, Team Lead, Sales Manager, or Director of Customer Experience – we map out your growth and celebrate your achievements.
• Continuous Learning: Access to comprehensive training, mentorship, and cutting‑edge technology that keeps you ahead of industry trends.
• Impactful Work: Your efforts directly influence customer satisfaction, community engagement, and the future of mobility.
• Inclusive Culture: A workplace that values diversity, encourages open communication, and prioritizes work‑life balance.

Key Responsibilities

• Engage with inbound customers via phone, chat, and email to understand their vehicle preferences, budget, and lifestyle.
• Leverage deep knowledge of brighthush’s inventory and data analytics to recommend vehicles that match customer criteria.
• Guide customers through every step of the buying process: online research, virtual test drives, financing applications, trade‑in evaluations, and delivery scheduling.
• Ensure a seamless transition from digital touchpoints to in‑store experiences, maintaining a consistent brand voice and high service standards.
• Collaborate with the Finance & Insurance team to secure competitive financing options and finalize paperwork.
• Mentor new consultants, sharing best practices, coaching techniques, and fostering a culture of continuous improvement.
• Achieve and exceed monthly sales targets while maintaining the highest level of customer satisfaction scores.
• Maintain a valid Automotive Sales Person’s License in applicable states, completing any required testing or travel obligations.
• Participate in regular training sessions, performance reviews, and team meetings to refine skills and align with company goals.
• Utilize CRM and other digital tools to document customer interactions, track leads, and forecast sales performance.

Essential Qualifications

• Prior experience in sales or customer service, preferably in retail or automotive environments.
• Thrives in a fast‑paced, goal‑driven environment with a proven track record of meeting or exceeding performance metrics.
• Excellent listening skills and a strong customer focus; ability to build rapport quickly.
• High level of self‑motivation, resilience, and a proactive approach to problem‑solving.
• Strong written and verbal communication abilities, with the capacity to explain complex information clearly.
• Proficiency with technology, including CRM systems, virtual meeting platforms, and data analytics tools.
• Flexible availability for shifts that may include nights, weekends, and holidays; willingness to adjust schedules twice a year to meet business needs.
• Residency within 60 miles (or 1 hour) of the brighthush Customer Experience Center.

Preferred Qualifications

• Experience with automotive financing, appraisal processes, or trade‑in evaluations.
• Knowledge of state licensing requirements for automotive sales professionals.
• Previous exposure to remote customer service platforms and virtual sales environments.
• Demonstrated ability to mentor or train peers and contribute to team development.
• Familiarity with data‑driven sales strategies and performance analytics.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Analytical Thinking: Ability to assess customer needs and match them with the right vehicle using data insights.
• Time Management: Efficiently juggle multiple conversations, follow‑ups, and administrative tasks.
• Adaptability: Quickly adjust to new technologies, processes, and evolving customer expectations.
• Team Collaboration: Willingness to share knowledge, support colleagues, and contribute to a positive team culture.
• Resilience: Maintain composure under pressure and proactively address challenges.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in people is the key to sustained success. As a Customer Service Consultant, you will receive a structured onboarding program that covers product knowledge, sales techniques, customer engagement, and technology tools. Our learning ecosystem includes:

• Live virtual workshops and webinars led by industry experts.
• On‑the‑job coaching and peer‑to‑peer learning circles.
• Access to a digital library of resources, case studies, and best‑practice guides.
• Leadership development programs for high‑potential employees.
• Cross‑departmental shadowing opportunities to broaden your skill set.

Successful consultants often progress to roles such as Senior Consultant, Team Lead, Sales Manager, or Director of Customer Experience. Our promotion framework rewards performance, dedication, and a commitment to brighthush’s core values.

Work Environment & Culture

brighthush fosters a culture of innovation, inclusion, and empowerment. Our remote‑friendly model allows you to work from home while staying connected to a vibrant team through digital collaboration tools. We celebrate diversity, encourage open communication, and prioritize work‑life balance. Our team values transparency, continuous improvement, and a shared commitment to delivering the best possible experience for every customer.

You will be part of a community that:

• Values each voice and encourages creative problem‑solving.
• Recognizes and rewards achievements through peer recognition programs.
• Supports personal and professional growth through mentorship and coaching.
• Promotes a healthy work‑life balance with flexible scheduling and remote work options.

Compensation & Benefits

• Hourly Rate: $18.00 – $26.70, depending on experience and performance.
• Performance‑based sales incentives available after completion of training.
• Paid sick leave, vacation, and holiday time for full‑time associates.
• Accrued sick time up to 48 hours per year, with vacation time ranging from 80 to 200 hours based on tenure.
• Six paid scheduled holidays per year plus one floating holiday.
• Holiday premium pay for work performed on scheduled holidays.
• Full‑time salaried associates receive unlimited paid time off for sick, vacation, bereavement, jury duty, and other personal needs (subject to manager approval).
• Comprehensive benefits package including health, dental, vision, and retirement plans (details available upon request).
• Employee discount on vehicle purchases and financing options.
• Opportunities for professional development and tuition reimbursement.

How to Apply

If you are passionate about customer service, eager to grow in a dynamic automotive environment, and ready to make a real impact, we encourage you to apply today. Join brighthush and help us continue to set the standard for transparency, integrity, and exceptional customer experience in the used‑car industry.

Ready to take the next step? Submit your application through our careers portal and become part of a team that is driving the future of automotive retail.