Senior Customer Pass‑Through Specialist – Vendor Debit & Freight Claims Expert – Drive Operational Excellence at brighthush

About brighthush

brighthush is a trailblazer in the technology distribution arena, with a legacy that stretches back over a century. As a proud employee‑owned enterprise, we fuse deep industry knowledge with a culture that champions collaboration, transparency, and community impact. Our mission is simple yet powerful: deliver end‑to‑end solutions that empower resellers, retailers, SMBs, and consumers while creating an environment where every team member feels valued, heard, and empowered to shape the future of the company.

At brighthush, ownership goes beyond the boardroom. Every employee participates in our Employee Stock Ownership Plan (ESOP), turning dedication into tangible equity. Coupled with a competitive 401(k) match, generous paid time off, and comprehensive medical, dental, vision, and prescription coverage, we craft a benefits package that supports both professional growth and personal well‑being. Our wellness initiatives—gym reimbursement, work‑from‑home stipends, and tuition assistance—are complemented by a commitment to sustainability, community service, and eco‑friendly practices that give back to the neighborhoods we serve.

Position Overview

We are seeking a seasoned Customer Pass‑Through Specialist to join our Trade Management team at the corporate facility. In this pivotal role, you will serve as the linchpin between vendors, freight carriers, and internal stakeholders, ensuring accurate debit memo processing, freight claim resolution, and seamless communication across departments. You will report directly to the Senior Manager, Inventory Control, and collaborate with Sales, Purchasing, Buying, Credit, and Accounts Payable to maintain the integrity of our financial and operational data.

Key Responsibilities

• Debit Memo Management: Record vendor debit memos in the sub‑ledger (Apprise) and prepare supporting documentation for vendors on a recurring basis.
• Vendor Communication: Respond to high‑volume inquiries from vendors and freight carriers, providing timely and accurate information.
• Audit & Accuracy: Conduct regular audits to verify the completeness and correctness of debit entries and supporting documents.
• Cross‑Functional Collaboration: Work closely with Sales, Purchasing, Buying, Credit, and Accounts Payable to create and reconcile various types of vendor debit memos.
• Freight Claims Processing: Manage customer and warehouse freight claims using multiple company systems, upload documentation to carrier portals, and track claim status.
• Process Improvement: Identify opportunities to streamline debit memo and freight claim workflows, and implement best practices.
• Administrative Excellence: Maintain a clean, organized work area, adhere to company policies, and support other teams as needed.
• Cross‑Training & Flexibility: Participate in cross‑training initiatives and assist in other departments to balance workload and enhance team resilience.

Essential Qualifications

• Minimum Associate’s Degree in Accounting, Finance, Business Administration, or a related field.
• At least two years of corporate experience in a similar role, preferably within a distribution or logistics environment.
• Proficiency in Microsoft Excel (basic functions); intermediate skills (PivotTables, V‑LOOKUP) are highly desirable.
• Strong analytical mindset with the ability to handle large volumes of data accurately.
• Excellent written and verbal communication skills, capable of interacting with vendors and internal stakeholders at all levels.
• Self‑motivated, able to follow standard operating procedures and work independently while managing competing deadlines.
• Basic accounting knowledge and familiarity with debit memo processes.
• Ability to read, write, and comprehend instructions, correspondence, and memos in English.
• Mathematical proficiency: comfortable with addition, subtraction, multiplication, and division in all units of measure.

Preferred Qualifications

• Experience with freight claim systems and carrier portal uploads.
• Process improvement experience, including the use of Lean or Six Sigma methodologies.
• Knowledge of vendor rebate and compliance frameworks.
• Familiarity with ERP or sub‑ledger systems similar to Apprise.
• Certifications in accounting, finance, or logistics (e.g., CPA, CMA, APICS).

Skills & Competencies

• Attention to Detail: Precision in data entry and documentation.
• Time Management: Ability to prioritize tasks and meet vendor deadlines.
• Problem Solving: Quick identification of discrepancies and proactive resolution.
• Collaboration: Strong teamwork skills across multiple departments.
• Adaptability: Comfortable with changing processes and learning new systems.
• Customer Focus: Commitment to delivering high‑quality service to vendors and internal partners.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to a robust Tuition Assistance Program to pursue certifications or advanced degrees, as well as on‑the‑job training in advanced Excel, ERP systems, and process improvement techniques. Our collaborative culture encourages cross‑departmental projects, giving you exposure to inventory control, purchasing strategy, and supply chain analytics. Successful specialists often advance to roles such as Senior Trade Management Analyst, Vendor Relations Manager, or even leadership positions within the Inventory Control or Finance teams.

Work Environment & Culture

brighthush fosters a supportive, inclusive workplace where employee co‑owners are empowered to contribute ideas and shape company direction. Our open‑door policy, regular town‑hall meetings, and transparent communication ensure that every voice is heard. We celebrate achievements through quarterly awards, community service days, and sustainability initiatives that reduce our environmental footprint. The corporate facility offers a modern, ergonomic office space, with flexible work arrangements and a vibrant team culture that balances professionalism with camaraderie.

Compensation & Benefits

While specific salary ranges are tailored to experience and qualifications, brighthush offers a competitive total rewards package that includes:

• Competitive base salary with performance‑based incentives.
• Employee Stock Ownership Plan (ESOP) – become a co‑owner of the company.
• 401(k) plan with company match.
• Comprehensive health, dental, vision, and prescription coverage.
• Paid time off (vacation, sick leave, holidays) and flexible scheduling.
• Gym reimbursement, work‑from‑home stipend, and employee purchase program.
• Tuition assistance and professional development budget.
• Discounts on services and products for employees and their families.
• Regular wellness and team‑building events.

How to Apply

If you are ready to bring your expertise in vendor debit management, freight claims, and cross‑functional collaboration to a forward‑thinking, employee‑owned organization, we encourage you to apply today. Join brighthush and help shape the future of technology distribution while advancing your career in a supportive, growth‑oriented environment.