Seasoned Remote Customer Service Consultant – Automotive Sales Specialist & Digital Experience Champion at brighthush

About brighthush and the Automotive Digital Experience

brighthush is not just a name in the automotive retail sector – it’s a movement that reimagines how people discover, compare, and purchase vehicles in the digital age. Founded in 1993, the company has evolved from a pioneering online marketplace into a nationwide leader that blends the convenience of e‑commerce with the personal touch of in‑store expertise. With a dedicated workforce of over 10,000 professionals, brighthush is committed to delivering an iconic customer experience that marries cutting‑edge technology, data‑driven insights, and a genuine passion for helping people find the perfect vehicle.

Our mission is simple yet powerful: make car buying effortless, transparent, and enjoyable. Whether a customer is browsing from a laptop, a mobile device, or stepping into one of our retail locations, brighthush ensures every interaction is personalized, efficient, and built on trust. As we continue to expand our digital footprint and enhance the customer journey, we’re looking for talented individuals who share our enthusiasm for service and innovation.

Why Join brighthush?

• Impactful Role: You’ll be the first point of contact for thousands of customers, guiding them from initial inquiry to final purchase, and ensuring a seamless transition between online and in‑store experiences.
• Remote Flexibility: Work from the comfort of your home while staying connected to a vibrant, collaborative team. Candidates must reside within 60 miles or one hour of the designated Customer Experience Center (CEC) to support occasional in‑person collaboration.
• Growth Opportunities: brighthush values internal mobility. Successful consultants often advance to senior sales roles, team leadership, or specialized positions in customer experience, data analytics, or product development.
• Competitive Compensation: A blend of hourly base pay, performance incentives, and comprehensive benefits ensures you’re rewarded for your hard work and dedication.
• Culture of Innovation: Join a workplace that encourages experimentation, continuous learning, and a customer‑centric mindset. Your ideas will shape the future of automotive retail.

Key Responsibilities

As a Remote Customer Service Consultant at brighthush, you will:

• Engage with inbound customers via chat, email, and phone, actively listening to uncover their needs and preferences.
• Leverage brighthush’s extensive inventory database to recommend vehicles that align with each customer’s lifestyle, budget, and desired features.
• Guide customers through every step of the purchase journey, including online vehicle selection, appraisal requests, financing applications, trade‑in evaluations, and delivery scheduling.
• Ensure a seamless handoff from the digital platform to the in‑store experience, coordinating with sales teams to deliver a consistent, high‑quality service.
• Achieve and exceed individual sales targets and performance metrics while maintaining the highest standards of customer satisfaction.
• Adhere to all regulatory requirements, including obtaining and maintaining an Automotive Salesperson License in applicable states (may involve testing and travel).
• Collaborate with cross‑functional teams—marketing, finance, and operations—to refine processes, share customer insights, and drive continuous improvement.
• Document all interactions accurately in the CRM system, ensuring data integrity and facilitating future follow‑ups.
• Participate in ongoing training and development programs to stay current on product knowledge, sales techniques, and industry trends.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum of 1–2 years of sales or customer service experience, ideally in retail, automotive, or a high‑volume contact center environment.
• Proven ability to thrive in a fast‑paced, target‑driven setting while managing multiple concurrent customer interactions.
• Exceptional verbal and written communication skills, with a keen eye for detail and a customer‑first mindset.
• Strong listening skills and the capacity to build rapport quickly with diverse audiences.
• Proficiency with modern technology, including Microsoft Office Suite, Salesforce, Genesys, or equivalent contact center platforms.
• Comfortable navigating web‑based inventory tools and data‑driven dashboards.
• Ability to obtain and maintain an Automotive Salesperson License in the relevant state(s); willingness to travel for testing if required.
• Self‑motivated, organized, and capable of working independently while contributing to a team.

Preferred Qualifications

• Experience in automotive sales or a related field, with a track record of meeting or exceeding sales quotas.
• Knowledge of financing products, trade‑in valuations, and vehicle appraisal processes.
• Familiarity with data analytics tools or CRM customization.
• Multilingual abilities to serve a broader customer base.
• Prior remote work experience, demonstrating strong time‑management and self‑discipline.

Skills & Competencies for Success

• Customer‑Centricity: Passion for delivering exceptional service and building lasting relationships.
• Problem‑Solving: Ability to quickly identify issues and propose effective solutions.
• Adaptability: Comfortable with evolving processes, new technologies, and shifting priorities.
• Team Collaboration: Willingness to share insights, support peers, and contribute to collective goals.
• Data‑Driven Decision Making: Comfortable interpreting metrics and using data to enhance performance.
• Resilience: Persistence in the face of challenges and a positive attitude toward continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Consultant, you’ll have access to:

• Structured onboarding and mentorship programs that accelerate your learning curve.
• Regular training sessions on product knowledge, sales techniques, and emerging automotive technologies.
• Cross‑functional projects that expose you to different areas of the business, such as marketing analytics, finance, and operations.
• Leadership development initiatives for high‑performing consultants interested in moving into team lead or managerial roles.
• Annual performance reviews with actionable feedback and personalized development plans.

Work Environment & Company Culture

brighthush fosters a culture that values innovation, collaboration, and customer obsession. Our remote teams are supported by:

• State‑of‑the‑art communication tools (Slack, Teams, Zoom) that keep everyone connected.
• Regular virtual town halls and team‑building events to strengthen relationships.
• A flexible schedule that respects work‑life balance while meeting customer needs.
• Inclusive policies that celebrate diversity and encourage diverse perspectives.
• Recognition programs that celebrate achievements, milestones, and customer success stories.

Compensation, Perks, and Benefits

• Competitive Base Pay: Hourly rate commensurate with experience, plus performance‑based incentives.
• Paid Time Off: Accrued sick leave, vacation, and paid holidays (including floating holidays) based on tenure.
• Health & Wellness: Comprehensive medical, dental, and vision plans, along with wellness stipends.
• Retirement Savings: 401(k) plan with company match to help you plan for the future.
• Professional Development: Reimbursement for certifications, courses, and conferences relevant to your role.
• Employee Assistance Program: Confidential counseling and support services.
• Technology Stipend: Home‑office equipment allowance to ensure you have the tools you need.
• Additional perks such as employee discounts on vehicles, partner offers, and community engagement opportunities.

How to Apply

If you’re ready to join a forward‑thinking team that values customer experience, innovation, and personal growth, we’d love to hear from you. Submit your application through our careers portal or click the link below to start your journey with brighthush.

Apply to this Remote Customer Service Consultant Position at brighthush

We look forward to welcoming you to the brighthush family, where every customer interaction is an opportunity to create lasting value and every employee has the chance to shape the future of automotive retail.