Seasoned Remote Customer Service Representative – Billing Specialist II (Healthcare) – Champion Patient‑Centric Billing Excellence for brighthush’s Global Clinical Diagnostics Team

About brighthush

brighthush is a trailblazing leader in clinical diagnostics, delivering cutting‑edge testing, data analytics, and patient support services worldwide. Since our founding in 1967, we have grown into a global organization of over 10,000 dedicated professionals, all united by a single mission: to empower patients, providers, and payers with accurate, timely, and actionable health information. Our portfolio spans molecular diagnostics, immunoassays, and next‑generation sequencing, positioning us at the forefront of precision medicine. As we expand our footprint across the United States, we are seeking passionate, customer‑centric individuals who thrive in a fast‑paced, technology‑driven environment.

Why Join brighthush?

At brighthush, you’ll be part of a culture that values innovation, collaboration, and continuous learning. Our remote‑first model gives you the flexibility to work from anywhere in the U.S., while our robust support system ensures you never feel isolated. We invest heavily in professional development, offering mentorship, cross‑functional training, and a clear career ladder that rewards performance and initiative. Whether you’re a seasoned billing professional or a recent graduate eager to make an impact, brighthush provides the resources, community, and vision to help you thrive.

Key Responsibilities

As a Remote Customer Service Representative – Billing Specialist II, you will be the frontline advocate for patients and their representatives, ensuring every billing inquiry is resolved with clarity, empathy, and compliance. Your day‑to‑day tasks will include:

• High‑volume call handling: Respond to a steady stream of inbound calls from patients, insurance representatives, and healthcare providers, addressing billing questions, payment status, and plan coverage.
• Complex issue resolution: Investigate, troubleshoot, and resolve intricate billing discrepancies, denial appeals, and payment disputes, ensuring a full and satisfactory resolution for the customer.
• System navigation: Master the brighthush Billing System and related applications (e.g., claims management, eligibility verification, and patient portal) to retrieve and update patient information accurately.
• Documentation & tracking: Maintain meticulous logs of all patient interactions, including call notes, follow‑up actions, and escalation details, to support audit readiness and continuous improvement.
• Project participation: Contribute to ad‑hoc projects and process improvement initiatives as directed by business needs, such as streamlining billing workflows or enhancing customer self‑service tools.
• Compliance champion: Uphold HIPAA regulations and internal privacy policies at all times, safeguarding patient data and maintaining the highest standards of confidentiality.
• Team collaboration: Work closely with billing, clinical, and IT teams to resolve cross‑functional issues and share best practices.
• Performance monitoring: Track key metrics (e.g., average handle time, first‑contact resolution, customer satisfaction scores) and proactively identify trends for continuous improvement.

Essential Qualifications

• Minimum of 1 year of experience in a high‑volume call center environment, handling inbound customer inquiries.
• At least 1 year of experience in a medical office or healthcare setting, dealing with billing, claims, or patient financial matters.
• Solid understanding of healthcare claims billing, finance, and eligibility processes, including familiarity with common billing codes and payer rules.
• Proficiency in translating complex medical and billing terminology into clear, step‑by‑step explanations that patients can easily understand.
• Strong computer literacy: adept at navigating Windows PCs, using spreadsheets, and learning new software applications quickly.
• Availability to work any nine‑hour shift between Monday‑Friday, 8:30 AM – 8:00 PM ET, including breaks and lunch periods.
• Commitment to full‑time attendance during the training period, with a clean attendance record.
• Self‑motivated, accountable, and capable of working independently while maintaining a high level of professionalism.
• Excellent listening skills, with the ability to gather relevant information, build rapport, and respond compassionately to customers.
• Conflict‑management proficiency, able to de‑escalate stressful situations and resolve disputes amicably.
• Minimum age of 18 years and a high‑school diploma or GED.
• Bi‑lingual proficiency in English and Spanish is highly desirable.

Preferred Qualifications

• Experience with electronic health record (EHR) systems or other healthcare IT platforms.
• Prior exposure to HIPAA compliance audits or quality assurance processes.
• Knowledge of payer contracts, fee schedules, and reimbursement methodologies.
• Demonstrated ability to work cross‑functionally with billing, clinical, and IT teams.
• Previous experience in a remote or virtual support role.

Skills & Competencies

• Communication: Clear, concise, and empathetic verbal and written communication.
• Problem‑solving: Analytical mindset to diagnose issues and devise effective solutions.
• Time management: Ability to prioritize tasks and manage multiple calls simultaneously.
• Adaptability: Comfortable with evolving processes, new technologies, and changing priorities.
• Teamwork: Collaborative spirit, willing to share knowledge and support colleagues.
• Customer focus: Passion for delivering exceptional service and building lasting relationships.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Billing Specialist II, you’ll have a clear path to advance into senior billing roles, team leadership, or specialized positions such as Billing Analyst, Claims Processor, or Customer Experience Manager. We offer:

• Structured mentorship programs pairing you with experienced leaders.
• Access to internal learning portals covering healthcare finance, compliance, and customer service best practices.
• Cross‑departmental shadowing opportunities to broaden your skill set.
• Annual performance reviews with actionable feedback and development plans.
• Opportunities to lead process improvement projects that directly impact patient experience.
• Support for industry certifications (e.g., Certified Professional Biller, Certified Revenue Cycle Specialist).

Work Environment & Culture

Our remote‑first culture means you can work from the comfort of your home while staying connected through collaborative tools like Slack, Microsoft Teams, and Zoom. We foster a supportive, inclusive environment where every voice is heard. Key cultural pillars include:

• Innovation: Encouraging creative problem‑solving and continuous improvement.
• Transparency: Open communication channels and regular company updates.
• Well‑being: Comprehensive wellness programs and flexible work arrangements.
• Diversity & Inclusion: Commitment to building a workforce that reflects the communities we serve.
• Community Impact: Volunteer opportunities and charitable giving initiatives that allow employees to give back.

Compensation, Perks & Benefits

While specific salary ranges vary by experience and location, brighthush offers a competitive compensation package that includes:

• Day‑one medical, supplemental health, dental, and vision coverage for full‑time employees working 30+ hours per week.
• Best‑in‑class well‑being programs, including annual no‑cost health assessments and the brighthush program.
• Access to the brighthush mental health platform for confidential counseling and support.
• Paid vacation, health/flex time, and 6 holidays plus one “MyDay” off for personal or family needs.
• Financial wellness support through the brighthush coaching and services.
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan, allowing you to invest in brighthush’s growth.
• Life and disability insurance, with optional buy‑up coverage.
• Flexible Spending Accounts (FSA) for medical and dependent care expenses.
• Matching gifts program to support charitable causes.
• brighthush Education Program offering tuition assistance for relevant courses and certifications.
• Career advancement opportunities across the organization.
• Fully remote work arrangement, eliminating commute time and providing a flexible work‑life balance.

How to Apply

If you’re ready to bring your expertise in billing, customer service, and healthcare compliance to a forward‑thinking organization, we’d love to hear from you. Click the link below to submit your application and join the brighthush team.

Apply to this Remote Customer Service Representative – Billing Specialist II position at brighthush

Join brighthush Today

Be part of a company that’s redefining the future of healthcare diagnostics. Your expertise will help patients navigate complex billing landscapes, ensuring they receive the care they deserve. Apply now and start your journey with brighthush, where innovation meets compassion.