Seasoned Remote Customer Service Representative – Expert Phone Support Specialist for Nationwide Appliance Repair – 8:00 AM–6:00 PM PT – $7/hr – brighthush

About brighthush

brighthush is more than a service provider; it’s a nationwide movement that keeps homes running smoothly by combining transparency, speed, and a customer‑first mindset. From the moment a homeowner calls for help, we promise a seamless experience that blends expert knowledge with a personal touch. Our rapid expansion across the United States is fueled by a team that values integrity, innovation, and a relentless focus on customer satisfaction. Whether it’s a refrigerator that won’t cool, a dryer that’s on the fritz, or a dishwasher that’s leaking, brighthush is the trusted partner that homeowners turn to for reliable, efficient, and honest appliance repair.

Why brighthush?

• Remote Flexibility – Work from the comfort of your own home while staying connected to a vibrant, collaborative team.
• Clear Career Path – Opportunities to grow into senior support roles, team lead positions, or cross‑functional roles in operations, training, and quality assurance.
• Continuous Learning – Access to on‑the‑job training, industry certifications, and a library of resources that keep you ahead of the curve.
• Inclusive Culture – A supportive, diverse workplace that values every voice and encourages innovation.
• Competitive Compensation & Benefits – $7/hr, paid time off, health‑and‑wellness resources, and a generous employee referral program.

Role Overview

As a Remote Customer Service Representative at brighthush, you will be the first point of contact for our customers. Your primary responsibility will be to provide prompt, courteous, and accurate phone support for appliance repair inquiries and service scheduling. You will work full‑time, 8:00 AM to 6:00 PM Pacific Time, with a one‑hour break, ensuring that every call is handled with professionalism and care.

Key Responsibilities

• Answer incoming customer calls promptly and professionally, greeting each caller with a friendly, helpful tone.
• Assist customers with scheduling appointments, providing service estimates, and answering general appliance repair questions.
• Accurately enter and update customer information, service requests, and call notes in our CRM system.
• Coordinate with dispatch and field technicians to confirm appointment times and resolve any scheduling conflicts.
• Follow up with customers to confirm service completion, gather feedback, and ensure overall satisfaction.
• Complete daily administrative tasks, including call logs, performance metrics, and quality assurance checks.
• Maintain a high level of product knowledge, staying current on appliance models, common issues, and repair procedures.
• Adhere to company policies, procedures, and compliance standards, ensuring a consistent and reliable customer experience.
• Collaborate with team members and supervisors to identify process improvements and share best practices.

Essential Qualifications

• Minimum of 1 year of customer service experience, preferably in a call‑center or remote support environment.
• Fluent English communication skills, both verbal and written, with a clear, professional speaking style.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot, Zendesk) and scheduling or dispatch software.
• Strong problem‑solving skills, with the ability to think on your feet and provide accurate information quickly.
• Self‑motivated, proactive, and highly responsible, with a proven track record of meeting or exceeding performance metrics.
• Excellent time‑management skills, capable of juggling multiple tasks while maintaining a high level of accuracy.
• Reliable, high‑speed internet connection and a quiet, professional workspace that meets our technical requirements.
• Ability to work independently, staying focused and productive in a remote setting.

Preferred Qualifications

• Experience in the appliance repair, home services, or related service‑based industries.
• Knowledge of common appliance issues and repair procedures.
• Previous experience with call‑center metrics such as average handle time, first‑call resolution, and customer satisfaction scores.
• Familiarity with remote collaboration tools (Slack, Microsoft Teams, Zoom).
• Experience in a bilingual environment or proficiency in a second language.

Skills & Competencies

• Communication – Clear, concise, and empathetic communication that builds trust and rapport.
• Technical Aptitude – Quick learner who can navigate CRM systems and troubleshoot basic technical issues.
• Customer‑Centric Mindset – Passion for delivering exceptional service and turning every interaction into a positive experience.
• Adaptability – Comfortable with change, able to adjust to new processes, tools, and customer needs.
• Team Collaboration – Willingness to share insights, support peers, and contribute to a collaborative culture.
• Attention to Detail – Meticulous record‑keeping and a commitment to data accuracy.
• Problem‑Solving – Ability to diagnose issues, propose solutions, and follow through until resolution.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service Representative, you’ll have access to:

• Structured onboarding and mentorship programs that accelerate your learning curve.
• Regular performance reviews and personalized development plans.
• Cross‑training in dispatch, quality assurance, and field operations.
• Opportunities to transition into supervisory or managerial roles as you demonstrate leadership potential.
• Access to industry conferences, webinars, and certifications that enhance your skill set.

Work Environment & Culture

Our remote‑first culture means you’ll enjoy the freedom to work from anywhere while staying connected to a supportive team. We celebrate diversity, encourage open communication, and foster a culture of continuous improvement. At brighthush, you’ll find:

• Weekly virtual team huddles to share updates, celebrate wins, and address challenges.
• Monthly town‑hall meetings where leadership shares company vision and strategy.
• A vibrant Slack community where you can connect, collaborate, and have fun.
• Regular virtual social events, such as trivia nights, wellness challenges, and holiday celebrations.
• A commitment to work‑life balance, with flexible scheduling options and generous paid time off.

Compensation & Benefits

We offer a competitive hourly rate of $7 per hour, paid bi‑weekly. In addition to base pay, you’ll receive:

• Paid time off (vacation, sick leave, personal days).
• Health, dental, and vision insurance options for eligible employees.
• Employee wellness program, including mental health resources and fitness stipends.
• Performance‑based bonuses and incentive programs.
• Employee referral bonus for bringing in top talent.
• Access to a comprehensive benefits portal with resources for financial planning, career development, and more.

How to Apply

Ready to make a difference in people’s homes and grow your career in a supportive, remote environment? Click the link below to submit your application and join the brighthush team.

Apply to this job

Final Thoughts

At brighthush, we’re more than just an appliance repair service – we’re a community dedicated to quality, reliability, and customer satisfaction. As a Remote Customer Service Representative, you’ll be the voice that embodies our values, ensuring that every customer feels heard, supported, and valued. If you’re passionate about delivering exceptional service, thrive in a remote setting, and want to grow your career with a forward‑thinking company, we want to hear from you.

Join us today and help us bring brighter, hassle‑free solutions to homes across the country.