Seasoned Remote Customer Service Representative – Full‑Time, US‑Only – Lead Health Insurance Support & Innovation Specialist at brighthush – Empowering Consumers Through Cutting‑Edge Enrollment Technology

Welcome to brighthush – Pioneering the Future of Health Insurance Support

At brighthush, we’re more than a technology company; we’re a movement dedicated to reshaping how people, brokers, and state agencies discover, compare, and enroll in health insurance. Our award‑winning, cloud‑based enrollment platform powers state exchanges, insurers, and millions of consumers across the United States. By marrying cutting‑edge technology with a consumer‑first philosophy, we empower people to make confident, informed health‑plan decisions with ease and clarity. If you thrive on making a tangible difference in people’s lives while working in a fast‑paced, tech‑driven environment, brighthush is the place for you.

About the Health Insurance Landscape

The health insurance market is evolving at a breakneck pace. New regulations, shifting consumer expectations, and rapid technological advancements mean that every interaction with a consumer is an opportunity to improve access, reduce confusion, and build trust. As the frontline of this transformation, our Remote Customer Service Representatives play a pivotal role in ensuring that every call, chat, and email delivers a seamless, supportive experience.

Why This Role Matters – The Frontline of Impact

As a Remote Customer Service Representative, you will be the first point of contact for users navigating our platform. Your expertise will help them resolve technical challenges, complete enrollment workflows, and ultimately unlock the benefits of comprehensive health coverage. Whether you’re a seasoned support professional or just starting your career, you’ll find a dynamic, collaborative environment where every interaction drives real change.

Key Responsibilities – What You’ll Do Every Day

• Customer Interaction: Handle inbound calls, live chat, and email inquiries from consumers, brokers, and state agencies, ensuring a consistent, high‑quality experience.
• Technical Support: Diagnose and resolve platform‑related issues, including eligibility checks, plan selection, and enrollment workflows.
• Data Management: Accurately update customer records, process enrollment requests, and maintain data integrity across our CRM system.
• Process Adherence: Follow defined procedures, policies, and regulatory guidelines for all communication channels.
• Problem Solving: Use creative, analytical thinking to troubleshoot complex issues and provide effective solutions.
• Continuous Learning: Participate in ongoing training, certification exams, and knowledge‑base updates to stay current with platform enhancements.
• Team Collaboration: Share insights, best practices, and feedback with peers and supervisors to improve service quality.
• Performance Metrics: Meet or exceed key performance indicators such as average handle time, first‑contact resolution, and customer satisfaction scores.
• Feedback Loop: Capture user pain points and relay them to product and engineering teams to drive platform improvements.
• Knowledge Base Contribution: Author and update help articles, FAQs, and troubleshooting guides to empower self‑service.

Essential Qualifications – What We Expect

• Minimum 18 years of age.
• Reliable, private, and secure workspace with a dedicated webcam.
• Minimum 35 Mbps wired internet connection (Ethernet or fiber).
• Strong verbal and written communication skills in English.
• Moderate to advanced computer proficiency; comfortable learning new software.
• High level of professionalism and customer‑centric mindset.
• Self‑motivated, goal‑driven, and able to work independently.
• Commitment to full attendance during the 3‑week paid training program.
• Successful completion of a background check and drug screening within 3 days of hire.

Preferred Qualifications – Bonus Skills (Not Required)

• Prior experience in a call center or customer support role.
• Background in technical support or help desk operations.
• Knowledge of group or individual health insurance, including the Affordable Care Act.
• Experience with CRM systems and customer‑relationship best practices.
• Familiarity with enrollment tools and state‑based marketplace processes.
• Experience working with cross‑functional teams in a fast‑paced environment.

Skills & Competencies for Success

• Customer‑First Attitude: Passion for helping people navigate complex health‑insurance landscapes.
• Adaptability: Ability to thrive amid evolving projects, updates, and regulatory changes.
• Time & Task Management: Efficient multitasking and prioritization of competing demands.
• Analytical Thinking: Strong problem‑solving skills to diagnose and resolve issues quickly.
• Collaboration: Comfortable sharing knowledge and working with cross‑functional teams.
• Tech Savvy: Quick learner who embraces new tools and platforms.
• Emotional Intelligence: Ability to read customer cues and respond with empathy.
• Continuous Improvement Mindset: Proactive in identifying process gaps and suggesting enhancements.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Customer Service Representative, you’ll gain:

• Comprehensive, paid training covering platform fundamentals, compliance, and soft‑skills development.
• Clear career pathways: from Customer Support Specialist to Senior Support Lead, and beyond into product management, technical roles, or data analytics.
• Access to internal mentorship programs and leadership workshops.
• Regular performance reviews and goal‑setting sessions to align your growth with company objectives.
• Opportunities to contribute to product enhancements through customer feedback loops.
• Cross‑departmental shadowing programs to broaden your skill set and network.
• Annual learning stipend for external courses, certifications, or conferences.

Work Environment & Culture at brighthush

Even though you’ll be working from home, you’ll never feel isolated. Our culture is built on:

• Collaboration: Daily stand‑ups, virtual coffee breaks, and cross‑team projects keep us connected.
• Transparency: Open communication channels with leadership and clear visibility into company goals.
• Inclusivity: A diverse workforce that values different perspectives and promotes belonging.
• Well‑Being: Flexible schedules, mental‑health resources, and a focus on work‑life balance.
• Recognition: Performance‑based incentives, shout‑outs, and milestone celebrations.
• Innovation Culture: Encouragement to experiment, share ideas, and drive continuous improvement.

Compensation, Perks, and Benefits

While specific figures may vary, you can expect:

• Competitive hourly rate ($17.00–$18.50 per hour) with performance‑based bonuses.
• Paid 3‑week training program.
• Full‑time, seasonal role with flexible scheduling.
• 401(k) plan with company match.
• Individual Coverage Health Reimbursement Arrangement (HRA).
• Paid time off (PTO) and holiday schedule.
• Remote‑friendly benefits: home‑office stipend, tech allowance, and wellness programs.
• Access to professional development courses and certifications.
• Employee assistance program and mental‑health support.
• Annual company retreats and virtual team‑building events.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven team that’s changing the health‑insurance landscape for the better. You’ll enjoy:

• Impactful work that directly improves people’s access to health care.
• A supportive, inclusive culture that values your voice.
• Opportunities for rapid skill development and career advancement.
• Flexibility to work from anywhere in the United States.
• A chance to be part of a forward‑thinking organization that embraces technology and innovation.
• Regular recognition and rewards for outstanding performance.
• Collaborative environment where ideas are heard and implemented.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join brighthush’s elite Remote Customer Service team.

Apply to brighthush Today