Seasoned Remote Customer Service Representative – Help Desk & Technical Support (Temporary) at brighthush

About brighthush

brighthush is a leading federal partner dedicated to delivering mission‑critical services that empower millions to access vital healthcare information and benefits. With a legacy of compliance, innovation, and unwavering commitment to public service, brighthush partners with government agencies to streamline processes, enhance user experiences, and ensure seamless technology integration. As a remote‑first organization, brighthush values flexibility, collaboration, and continuous learning, fostering an environment where every team member can thrive and make a tangible impact on the lives of countless individuals.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re contributing to a larger mission of improving healthcare access for millions. Our remote work model gives you the freedom to work from anywhere while staying connected to a dynamic, supportive team. You’ll collaborate with seasoned professionals, engage in cutting‑edge technology projects, and receive ongoing training that sharpens your technical and customer‑service skills. Whether you’re a seasoned help‑desk veteran or a recent graduate eager to launch your career, brighthush offers a platform for growth, recognition, and meaningful impact.

Key Responsibilities

As a Remote Customer Service Representative – Help Desk, you will serve as the central point of contact for providers and end‑users seeking assistance with technical issues, service requests, and system navigation. Your day‑to‑day tasks will include:

• Technical Support & Troubleshooting: Diagnose, resolve, and document a wide range of desktop, laptop, peripheral, and network issues using remote desktop tools and ticketing systems.
• Hardware & Software Management: Install, configure, and maintain PCs, printers, scanners, and other peripherals. Manage software deployments, image creation, and updates across the organization.
• Remote Assistance: Provide real‑time support to users in remote offices or home environments, ensuring minimal downtime and high satisfaction.
• Documentation & Knowledge Base: Create and update troubleshooting guides, knowledge base articles, and procedural documentation to empower users and streamline future support.
• Project Collaboration: Act as a technical liaison for project managers, assisting with the integration and transition of new technology initiatives into production environments.
• Advanced Network Support: Identify and resolve complex network and telecommunications issues, working closely with network teams to maintain optimal performance.
• Continuous Improvement: Identify recurring problems or system gaps, propose solutions, and collaborate with management to implement enhancements.
• Team Collaboration: Work within a structured team framework, supporting colleagues on shared projects, and contributing to a culture of knowledge sharing.
• Compliance & Security: Adhere to all security protocols, data protection standards, and client vetting requirements to maintain the integrity of our systems.

Essential Qualifications

• High School diploma or equivalent; 0–2 years of relevant experience.
• Strong verbal and written communication skills, with a customer‑centric mindset.
• Proficiency in diagnosing and resolving desktop and peripheral issues.
• Experience with remote desktop software and ticketing systems.
• Basic understanding of operating systems (Windows, macOS, Linux) and peripheral devices.
• Ability to follow established processes, procedures, and guidelines to ensure consistent service delivery.
• Detail‑oriented, organized, and capable of managing multiple priorities in a fast‑paced environment.
• Self‑motivated and able to work independently as well as collaboratively within a team.
• Availability to work Monday‑Friday, 10:30 AM–7:00 PM EST.
• Successful completion of the brighthush client vetting process (a prerequisite for employment).

Preferred Qualifications

• 1–2 years of experience in a help‑desk or technical support role.
• Experience with image deployment tools (e.g., SCCM, MDT).
• Knowledge of network fundamentals, VPNs, and basic telecommunications concepts.
• Familiarity with healthcare provider portals or similar web‑based systems.
• Prior experience working with federal or government agencies.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA).
• Experience in creating or maintaining knowledge base articles and troubleshooting documentation.

Skills & Competencies

• Technical Proficiency: Ability to quickly learn new software, hardware, and troubleshooting techniques.
• Problem‑Solving: Analytical mindset to diagnose root causes and implement effective solutions.
• Communication: Clear, concise, and empathetic communication with users, peers, and stakeholders.
• Adaptability: Comfortable navigating ambiguity, changing priorities, and evolving technologies.
• Time Management: Efficiently prioritize tickets, manage workload, and meet response and resolution SLAs.
• Team Player: Collaborative attitude, willingness to share knowledge, and support teammates.
• Customer Focus: Commitment to delivering a positive user experience and fostering trust.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. Even in a temporary role, you’ll gain exposure to:

• Advanced technical training in operating systems, networking, and security.
• Mentorship from experienced help‑desk engineers and project managers.
• Cross‑functional projects that span IT, compliance, and user experience.
• Opportunities to contribute to process improvements and knowledge base development.
• Potential pathways to permanent roles within brighthush or related federal partner organizations.

Work Environment & Culture

brighthush champions a culture of inclusivity, transparency, and continuous improvement. Our remote workforce enjoys:

• Flexible scheduling within core hours (10:30 AM–7:00 PM EST).
• Access to a robust virtual collaboration platform (Teams, Slack, SharePoint).
• Regular virtual team meetings, knowledge‑sharing sessions, and social events.
• Clear career progression paths and performance recognition.
• Commitment to work‑life balance, mental health resources, and employee well‑being.

Compensation & Benefits

While this is a temporary, time‑limited position, brighthush offers competitive hourly compensation aligned with industry standards. In addition to pay, you’ll receive:

• Comprehensive onboarding and training program.
• Access to digital learning resources and certifications.
• Health, dental, and vision coverage options (for eligible employees).
• Paid time off and holiday schedule (subject to contract terms).
• Employee assistance program and wellness resources.
• Opportunity to earn performance bonuses based on ticket resolution metrics.

How to Apply

Ready to make a difference and grow your technical support career? Click the link below to submit your application and join the brighthush team. We look forward to reviewing your credentials and exploring how you can contribute to our mission of improving healthcare access for millions.

Apply to brighthush Today

Equal Opportunity Statement

brighthush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions are based on merit, qualifications, and business needs.