Seasoned Remote Customer Service Representative – Home Healthcare Support Specialist with Flexible Scheduling (Independent Contractor, 20+ Hours/Week)

About brighthush

brighthush is a forward‑thinking leader in the home‑healthcare industry, dedicated to connecting patients with compassionate, high‑quality care right in the comfort of their own homes. With a mission to improve health outcomes through seamless service and technology, brighthush partners with a network of trusted providers to deliver personalized care plans, medical equipment, and support to patients across the United States. Our culture is built on empathy, innovation, and a relentless focus on patient satisfaction.

Why Join brighthush?

As a Remote Customer Service Representative at brighthush, you’ll become the first friendly voice patients hear when they need help. You’ll play a pivotal role in ensuring that patients receive the right care at the right time, while also supporting our providers and referral partners. This position offers:

• Flexible, self‑managed scheduling within our core operating window (Mon‑Fri, 8 am–7 pm ET).
• Competitive hourly compensation ($12 per hour, with potential for performance‑based bonuses).
• Opportunity to work from home, eliminating commute time and allowing you to balance work and life.
• Continuous learning and professional development through online training modules and mentorship.
• A supportive, collaborative team that values your contributions and encourages innovation.

Key Responsibilities

In this role, you will be the frontline advocate for patients and a critical liaison between patients, providers, and our internal systems. Your day‑to‑day tasks will include:

• Patient Interaction: Serve as the first point of contact for patients seeking home‑healthcare services, answering inquiries with empathy and professionalism.
• Call Management: Receive and respond to inbound calls from providers, referral sources, and potential patients, ensuring timely and accurate information exchange.
• Data Entry & Verification: Review patient histories, verify membership status, and capture clinical and demographic details into brighthush’s secure patient portal.
• Appointment Coordination: Schedule and confirm appointments, coordinate with providers, and manage any rescheduling or cancellations.
• Technical Support: Offer basic troubleshooting assistance for patients and providers using the patient portal or scheduling tools.
• Quality Assurance: Maintain high standards of accuracy, confidentiality, and compliance with HIPAA regulations.
• Continuous Improvement: Provide feedback on process improvements, suggest new features for the portal, and contribute to a culture of excellence.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year experience in a customer‑service or call‑center environment, preferably in healthcare or a related field.
• Strong verbal and written communication skills in English.
• Proficiency with computers, internet browsers, and basic software applications (e.g., Microsoft Office, Google Workspace).
• Reliable high‑speed internet connection and a quiet, dedicated workspace.
• Ability to work independently, manage time effectively, and meet daily performance metrics.
• Knowledge of HIPAA regulations and patient privacy best practices is a plus.

Preferred Qualifications

• Experience with electronic health record (EHR) systems or patient portals.
• Background in home‑healthcare, nursing, or medical billing.
• Previous experience as an independent contractor or freelancer.
• Multilingual abilities (Spanish, French, etc.) to serve a diverse patient population.
• Strong problem‑solving skills and a proactive attitude toward process improvement.

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping patients and a genuine desire to improve their experience.
• Attention to Detail: Accuracy in data entry and documentation.
• Time Management: Ability to juggle multiple tasks while meeting deadlines.
• Adaptability: Comfortable with changing priorities and new technology.
• Team Collaboration: Willingness to share insights and support colleagues, even in a remote setting.
• Resilience: Ability to handle challenging calls with composure and professionalism.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As you gain experience, you may:

• Progress to a Senior Customer Service Representative role, taking on more complex patient cases and mentorship responsibilities.
• Transition into a Team Lead or Supervisor position, overseeing a group of remote agents and shaping operational strategies.
• Explore cross‑functional roles in operations, quality assurance, or training and development.
• Benefit from ongoing training modules covering advanced healthcare topics, compliance updates, and new technology tools.

Work Environment & Culture at brighthush

Our remote workforce thrives on a culture of trust, transparency, and continuous improvement. You’ll enjoy:

• Regular virtual team meetings and one‑on‑one check‑ins with your manager.
• A digital “water cooler” channel for informal chats, knowledge sharing, and social events.
• Access to a comprehensive employee resource library, including webinars, e‑books, and industry news.
• Recognition programs that celebrate outstanding performance and innovative ideas.

Compensation, Perks, and Benefits

As an independent contractor, you’ll receive:

• Competitive hourly rate of $12 per hour, with the potential for performance‑based incentives.
• Flexible work schedule within the core operating hours (Mon‑Fri, 8 am–7 pm ET).
• Access to a digital benefits portal featuring health and wellness resources, including virtual fitness classes and mental‑health support.
• Opportunities to earn additional income through referral bonuses and productivity rewards.
• Professional development budget for courses, certifications, or conferences related to healthcare and customer service.

How to Apply

If you’re ready to make a meaningful impact in patients’ lives while enjoying the flexibility of remote work, we’d love to hear from you. Click the link below to submit your application and join the brighthush family.

Apply to brighthush Today

Closing Statement

At brighthush, we’re more than a company – we’re a community dedicated to transforming home‑healthcare delivery. Your role as a Remote Customer Service Representative will be the bridge that connects patients to the care they need, ensuring that every interaction is handled with compassion, precision, and professionalism. If you’re passionate about service, eager to grow, and ready to work from the comfort of your own home, we invite you to apply and become part of our mission to brighten every patient’s day.