Seasoned Remote Customer Service Representative – Per Diem Specialist in Specialty Pharmacy & Infusion Support – Champion Patient Coordination & Care at brighthush

About brighthush

brighthush is a trailblazer in the specialty pharmacy and infusion care arena, blending state‑of‑the‑art technology with an unwavering commitment to compassionate, patient‑centric service. Our mission is simple yet profound: to democratize access to complex, life‑saving therapies so that every patient experiences a seamless, supportive journey that elevates health outcomes and lightens the burden on the entire healthcare ecosystem. From our headquarters in Central Florida to a distributed network of remote teams across the United States, we cultivate a culture of collaboration, continuous learning, and relentless pursuit of quality. Whether you are a seasoned professional or just beginning your career, brighthush offers a dynamic environment where your contributions directly impact patient lives and shape the future of healthcare.

Position Overview

As a Remote Customer Service Representative – Per Diem at brighthush, you will serve as the first point of contact for our Central Florida Nursing Team and the broader patient community. Your role will involve coordinating home infusion visits, managing nursing referrals, and ensuring that every patient receives timely, accurate, and compassionate support. Working from home or our Longwood office, you will collaborate with nurse managers, field staff, pharmacists, and prescribers to streamline scheduling, resolve non‑clinical issues, and maintain high standards of data integrity and customer satisfaction. This position is ideal for someone who thrives in a fast‑paced, virtual environment and is passionate about making a tangible difference in patient care.

Key Responsibilities

• Patient & Nursing Coordination: Schedule and reschedule home infusion visits across multiple branches, ensuring optimal nurse assignment and patient availability. Use our scheduling platform to manage real‑time changes and communicate updates to all stakeholders.
• Referral Management: Act as the liaison between pharmacy, reimbursement, and nursing departments to process nursing referrals efficiently. Verify referral data, resolve discrepancies, and maintain accurate records.
• Multi‑Channel Communication: Respond to inquiries via fax, email, instant messaging, and phone; monitor personal and nursing mailboxes for follow‑up tasks. Maintain a professional tone and clear documentation for every interaction.
• Data Management: Manipulate complex Excel spreadsheets to track appointment status, identify urgent tasks, and update patient records in the system. Perform data validation and generate reports for management.
• Problem Solving: Investigate and resolve non‑clinical issues, using critical thinking to provide timely solutions and prevent recurrence. Escalate complex problems to the appropriate department when necessary.
• Quality Assurance: Ensure accurate and timely entry of data into brighthush’s systems, maintaining compliance with internal standards and regulatory requirements such as HIPAA.
• Team Collaboration: Work closely with nurse managers, supervisors, and field staff to support operational goals and improve patient experience. Participate in cross‑functional meetings and share best practices.

Essential Qualifications

• High School diploma or GED (required).
• Minimum of 3 years of customer service experience in a healthcare or related environment.
• Proficiency in Microsoft Excel and Outlook; ability to create, manipulate, and analyze spreadsheets.
• Strong written and verbal communication skills, with a professional tone suitable for diverse stakeholders.
• Detail‑oriented mindset and a proactive work ethic, capable of managing tasks independently in a virtual setting.
• Adaptability to a fast‑changing environment, quick learning, and independent decision‑making.

Preferred Qualifications

• Experience in specialty pharmacy, infusion care, or related healthcare services.
• Knowledge of electronic health record (EHR) systems and referral workflows.
• Previous remote or virtual team management experience.
• Familiarity with compliance standards such as HIPAA and data privacy regulations.

Core Skills & Competencies

• Exceptional customer‑service orientation and empathy for patients.
• Strong organizational and time‑management abilities.
• Analytical mindset with the capacity to troubleshoot and resolve complex issues.
• Collaboration and teamwork across multidisciplinary groups.
• Tech‑savvy: comfortable with multiple software platforms and quick to adopt new tools.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Representative, you will have access to a wealth of learning resources and career development programs, including:

• Structured onboarding and continuous training programs focused on clinical knowledge, technology tools, and soft skills.
• Mentorship from experienced nursing and operations leaders who guide your professional journey.
• Cross‑functional projects that expose you to pharmacy, reimbursement, and compliance teams, broadening your skill set.
• Internal career ladder that includes roles such as Senior Customer Service Specialist, Operations Coordinator, and Program Manager.
• Opportunities to participate in innovation workshops and process‑improvement initiatives that shape the future of patient care.

Work Environment & Culture

brighthush fosters a culture of inclusion, respect, and empowerment. Our remote‑first approach means you can work from the comfort of your home while staying connected through virtual collaboration tools. When you choose to work onsite at our Longwood office, you’ll experience a modern, open‑space environment equipped with the latest technology and a supportive team culture. Key cultural highlights include:

• Flexible scheduling with per‑diem coverage that balances work and life.
• Regular virtual town halls and team‑building events that keep the community engaged.
• Commitment to mental health and well‑being through employee assistance programs.
• Recognition programs that celebrate achievements and milestones.
• Strong emphasis on diversity, equity, and inclusion at every level.

Compensation, Perks & Benefits

While specific compensation details are tailored to experience and role, brighthush offers a competitive package that includes:

• Competitive hourly rate for per‑diem shifts.
• Performance‑based bonuses and incentive programs.
• Health, dental, and vision insurance options.
• Paid time off, holidays, and sick leave.
• Professional development stipend and tuition reimbursement.
• Access to a comprehensive employee wellness portal.
• Flexible work‑from‑home equipment stipend.

Technical Requirements for Remote Work

To ensure a seamless remote experience, candidates must have a reliable internet connection via cable broadband or fiber‑optic service with a minimum speed of 10 Mbps download and 5 Mbps upload. A dedicated workspace and a quiet environment are also essential for maintaining confidentiality and productivity.

How to Apply

Ready to make a tangible difference in patient care while advancing your career? Submit your application through our secure portal and join the brighthush team where your expertise will be valued, your growth supported, and your impact felt across the healthcare continuum. We look forward to welcoming you to our family of dedicated professionals who are reshaping the future of specialty pharmacy and infusion care.

Equal Opportunity Statement

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, veteran status, or any other protected characteristic.