Seasoned Remote Customer Service Representative – Personal Lines Insurance Specialist, Client Relations & Claims Support – Join brighthush’s Innovative Insurance Team

About brighthush and the Personal Lines Insurance Landscape

brighthush is a forward‑thinking, independently owned insurance brokerage that has been serving the personal, commercial, and employee benefits markets for over three decades. With a reputation built on integrity, personalized service, and a deep understanding of the evolving insurance landscape, brighthush has become a trusted partner for individuals, families, and businesses across the United States. Our mission is simple: to protect what matters most to our clients while delivering exceptional value and peace of mind.

As the insurance industry continues to adapt to new technologies, regulatory changes, and shifting consumer expectations, brighthush remains at the forefront of innovation. We invest heavily in digital tools, data analytics, and continuous learning to ensure our team can provide the most accurate, timely, and customer‑centric solutions. Whether you are a seasoned professional or a recent graduate eager to launch a career in insurance, brighthush offers a dynamic environment where your contributions directly impact our clients’ lives.

Why Join brighthush as a Remote Customer Service Representative?

Our Remote Customer Service Representative role is more than just answering calls—it’s about building lasting relationships, navigating complex policy details, and ensuring every client feels heard and supported. By joining brighthush, you’ll:

• Work from anywhere in the USA, enjoying the flexibility of a fully remote or hybrid schedule.
• Collaborate with a team of dedicated professionals who value teamwork, transparency, and continuous improvement.
• Play a pivotal role in the entire customer journey, from quoting new policies to managing claims and renewals.
• Benefit from ongoing training, mentorship, and career advancement opportunities within a growing organization.

Key Responsibilities

As a Remote Customer Service Representative, you will be the primary point of contact for our personal lines clients. Your day‑to‑day tasks will include:

• Policy Binding & Documentation: Secure coverage by collecting required documents, forms, and payments, ensuring all information is accurate and compliant.
• Agency Management System Administration: Maintain and update client records, track workflow, and manage all activities within our agency management platform.
• Policy Accuracy Review: Conduct meticulous reviews of policies to verify details, identify discrepancies, and coordinate corrections with underwriters.
• Client & Underwriter Communication: Engage in regular, clear communication with clients and underwriters to resolve questions, provide updates, and facilitate smooth policy issuance.
• Form Distribution & Payment Collection: Send out necessary forms to clients, follow up for completion, and process payments efficiently.
• Certificate of Insurance (COI) Assistance: Prepare and deliver COIs upon client request, ensuring compliance with client and carrier requirements.
• Claims Handling: Receive and triage claim calls from clients, gather essential information, and report claims to the appropriate carrier or adjuster.
• Claims Follow‑Up: Maintain communication with clients and adjusters throughout the claims process, providing status updates and ensuring timely resolution.
• General Policy Support: Answer inbound calls regarding policy questions, coverage options, and renewal inquiries.
• Payment Processing: Accurately process client payments, reconcile accounts, and update records.
• Quoting Activities: Assist in the preparation of quotes for new clients, collaborating with underwriters to determine coverage options and pricing.

Essential Qualifications

• Minimum of 2 years’ experience in personal lines insurance, preferably within an independent insurance agency.
• Proven track record of delivering exceptional customer service in a fast‑paced, detail‑oriented environment.
• Strong verbal and written communication skills, with the ability to explain complex insurance concepts in plain language.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software platforms.
• Excellent organizational skills, capable of managing multiple tasks simultaneously while maintaining high accuracy.
• Professional demeanor and appearance, reflecting the brand values of brighthush.
• Friendly, outgoing personality with a genuine passion for helping people protect what matters most.
• Demonstrated ability to multitask and prioritize in a dynamic, client‑centric setting.
• Strong commitment to exceeding expectations and continuously improving service quality.

Preferred Qualifications

• Experience with agency management systems (e.g., AgencyBloc, Applied Systems, or similar).
• Knowledge of state and federal insurance regulations and compliance requirements.
• Previous exposure to claims processing and coordination with carriers.
• Background in sales or quoting, with a proven ability to identify upsell opportunities.
• Certification or coursework in insurance fundamentals (e.g., Associate in Insurance or similar).

Core Skills & Competencies

• Customer‑First Mindset: Empathy, active listening, and a proactive approach to solving client issues.
• Analytical Thinking: Ability to review policy details, identify gaps, and recommend solutions.
• Technical Proficiency: Comfortable navigating multiple software tools and troubleshooting basic technical issues.
• Time Management: Efficiently allocate time across tasks, meeting deadlines without sacrificing quality.
• Collaboration: Work seamlessly with underwriters, carriers, and internal teams to achieve shared goals.
• Adaptability: Thrive in a remote environment, adjusting to changing priorities and evolving client needs.
• Integrity & Confidentiality: Handle sensitive client information with the utmost discretion.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustained success. As a Remote Customer Service Representative, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on new products, regulatory updates, and industry best practices.
• Opportunities to cross‑train in underwriting, claims, or business development roles.
• Clear career pathways to supervisory, team lead, or specialized roles within the agency.
• Support for professional certifications and continuing education, ensuring you stay ahead of industry trends.

Work Environment & Company Culture at brighthush

Our culture is built on trust, collaboration, and a shared commitment to excellence. Even though you’ll be working remotely, you’ll feel part of a vibrant community through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Quarterly virtual retreats and social events to foster camaraderie.
• Open communication channels—Slack, Teams, and email—ensuring you’re never isolated.
• A supportive leadership team that values transparency, feedback, and employee well‑being.
• Flexibility to balance professional responsibilities with personal life, especially important in a remote setting.

Compensation, Perks, and Benefits

While specific salary ranges are competitive and commensurate with experience, brighthush offers a comprehensive benefits package designed to support your health, growth, and financial security:

• Competitive base salary with performance‑based bonuses.
• Paid time off (PTO) and holiday pay.
• Health, dental, and vision insurance options.
• 401(k) plan with company match.
• Continuing education stipend and support for industry certifications.
• Company‑sponsored wellness programs, including stress‑management workshops and virtual fitness classes.
• Community involvement initiatives—volunteer days and charitable partnerships.
• Flexible remote or hybrid work arrangements, with the option to work from any U.S. location.

How to Apply

If you are passionate about helping people protect what matters most, thrive in a fast‑paced environment, and are eager to grow your career in the insurance industry, brighthush invites you to apply for our Remote Customer Service Representative position. Join a team that values your expertise, supports your professional development, and rewards your dedication.

Take the next step—submit your application today and become part of a company that is redefining personal lines insurance for the modern world.