Senior Customer Experience Consultant – Remote CX Strategy & Transformation Lead for B2B & B2C Growth, Driving Revenue and Customer Loyalty

Introduction: The Future of Customer Experience Starts Here

In a world where customers demand seamless, personalized interactions across every touchpoint, the role of a Customer Experience (CX) leader has never been more critical. At brighthush, we are at the forefront of this evolution, helping mid‑market and enterprise clients unlock sustainable revenue growth, elevate profitability, and amplify their market presence. With a lean, high‑impact team of 11‑50 professionals, we blend data science, design thinking, and proven business frameworks to deliver measurable results. If you are a seasoned CX strategist who thrives on turning complex challenges into simple, customer‑centric solutions, this is the opportunity to shape the future of CX from anywhere in the United States.

Why Join brighthush?

At brighthush, we believe that the best ideas come from a culture that values curiosity, collaboration, and a relentless focus on delivering value. Our remote‑first environment empowers you to work from any location while staying connected through:

• Weekly virtual team huddles and knowledge‑sharing sessions
• Monthly all‑hands meetings to celebrate wins and align on strategy
• Open‑door virtual office hours with senior leadership
• A collaborative platform that supports real‑time communication, file sharing, and project tracking

Beyond the flexible work model, we invest in our people through mentorship, professional development programs, and access to cutting‑edge tools and technologies. Our compensation packages are competitive and include performance bonuses, comprehensive health benefits, and a flexible work‑life balance that supports your personal and professional growth.

Position Overview

We are seeking an experienced Senior Customer Experience Consultant to lead the design, implementation, and delivery of CX strategies for our B2B and B2C portfolio. In this role, you will partner with senior executives, cross‑functional teams, and our internal subject‑matter experts to transform customer journeys, drive revenue growth, and build lasting client relationships—all while working remotely from anywhere in the United States.

Key Responsibilities

• Strategic CX Design: Craft comprehensive CX roadmaps that align with clients’ business objectives, identify critical touchpoints, and define measurable outcomes across the entire customer journey.
• Process Reengineering: Analyze existing workflows, identify bottlenecks, and redesign processes to enhance efficiency, reduce friction, and increase customer satisfaction.
• Technology Integration: Evaluate, recommend, and oversee the deployment of CX‑specific technologies—such as CRM platforms, automation tools, and analytics dashboards—to support data‑driven decision making.
• Client Engagement & Relationship Management: Serve as the trusted advisor to C‑suite leaders, building deep, executive‑level relationships that foster collaboration and secure long‑term partnership.
• Business Development: Collaborate with the sales and marketing teams to identify new opportunities, craft compelling proposals, and close high‑value engagements.
• Project Leadership: Manage end‑to‑end project lifecycles, including scoping, budgeting, resource allocation, risk management, and quality assurance, ensuring projects are delivered on time and within budget.
• Team Collaboration: Partner with sales professionals, marketing consultants, change‑management specialists, Scrum Masters, and other experts to deliver integrated solutions that meet client needs.
• Performance Measurement: Define KPIs, establish reporting frameworks, and present insights to stakeholders, demonstrating the impact of CX initiatives on retention, lifetime value, and revenue growth.
• Continuous Improvement: Stay abreast of industry trends, emerging technologies, and best practices, and proactively recommend enhancements to our consulting methodology.

Essential Qualifications

• Minimum of 15 years of CX experience, with a blend of consulting and senior operational roles.
• At least 7 years of hands‑on experience implementing CX technologies and processes in a corporate setting.
• Proven track record of closing high‑value consulting engagements and delivering measurable business outcomes.
• Exceptional communication skills, capable of presenting complex ideas to CEOs, CROs, CMOs, and CIOs.
• Strong leadership and coaching abilities, with a history of influencing cross‑functional teams in matrixed environments.
• Deep analytical and problem‑solving skills, with the ability to translate data into actionable strategies.
• Unquestionable professional integrity, credibility, and character.
• Eligible to work in the United States without visa sponsorship.

Preferred Qualifications

• Experience in both B2B and B2C sectors, especially within technology, financial services, or consumer goods.
• Background in change management, organizational design, or digital transformation.
• Certifications in project management (PMP, Prince2) or agile frameworks (Scrum, SAFe).
• Fluency in multiple languages or experience working with global teams.

Core Competencies

• Strategic Thinking & Visionary Leadership
• Customer‑Centric Mindset
• Data‑Driven Decision Making
• Stakeholder Management & Influence
• Project & Program Management
• Change Management & Adoption
• Team Building & Mentorship
• Business Acumen & Financial Literacy

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be both challenging and rewarding. You will:

• Lead high‑impact projects that shape the future of CX across industries.
• Mentor junior consultants and contribute to the development of our internal knowledge base.
• Participate in cross‑functional initiatives that broaden your skill set beyond CX into strategy, operations, and technology.
• Access continuous learning resources, including workshops, certifications, and industry conferences.
• Progress into senior leadership roles such as Principal Consultant, Director of CX, or Head of Client Success.

Work Environment & Culture

Our remote‑first model empowers you to work from anywhere in the United States while staying connected through:

• Weekly virtual team huddles and knowledge‑sharing sessions.
• Monthly all‑hands meetings to celebrate wins and align on strategy.
• Open‑door virtual office hours with senior leadership.
• A collaborative platform that supports real‑time communication, file sharing, and project tracking.

We celebrate diversity, encourage innovation, and foster a culture where every voice is heard. Your ideas will directly influence the direction of our services and the success of our clients.

Compensation & Benefits

While specific figures vary based on experience, we offer:

• Competitive base salary above market averages.
• Performance‑based bonuses tied to client outcomes and project success.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Flexible work schedule and fully remote work environment.
• Professional development stipend and access to industry events.

How to Apply

If you are a seasoned CX leader ready to make a tangible impact on client growth and revenue, we invite you to join brighthush. Submit your resume and a brief cover letter outlining your most significant CX achievements and why you’re excited about this opportunity.

We look forward to exploring how your expertise can help shape the future of customer experience for our clients and for brighthush itself.

Apply Today and Transform the Future of Customer Experience with brighthush!