Seasoned Remote Customer Service Representative – Personal Lines Insurance Specialist, Client Relations & Claims Support – Join brighthush’s Innovative Insurance Team

Welcome to brighthush – Where Innovation Meets Personal Protection

At brighthush, we’re more than an insurance brokerage; we’re a community of forward‑thinking professionals dedicated to safeguarding what matters most to our clients. With a legacy spanning over thirty years, we’ve built a reputation on integrity, personalized service, and an unwavering commitment to staying ahead of industry trends. Whether you’re a seasoned veteran or a recent graduate eager to make a difference, brighthush offers a dynamic, remote‑first environment where your expertise directly shapes the lives of individuals, families, and businesses across the United States.

Why Remote Customer Service Representatives Are the Heartbeat of brighthush

Our Remote Customer Service Representatives (RCSRs) are the frontline ambassadors of brighthush. They don’t just answer calls; they build lasting relationships, navigate complex policy details, and ensure every client feels heard and supported. As a member of our team, you’ll:

• Work from Anywhere in the USA – Enjoy the flexibility of a fully remote or hybrid schedule that fits your lifestyle.
• Collaborate with Dedicated Professionals – Thrive in a culture that values teamwork, transparency, and continuous improvement.
• Play a Pivotal Role in the Customer Journey – From quoting new policies to managing claims and renewals, your impact is felt across the entire lifecycle.
• Benefit from Ongoing Training and Mentorship – Grow your expertise with structured learning programs and seasoned mentors.
• Advance Your Career Within a Growing Organization – Clear pathways to supervisory, team‑lead, or specialized roles are available for high performers.

Role Overview – Your Day‑to‑Day Impact

As a Remote Customer Service Representative, you will be the primary point of contact for our personal lines clients. Your day‑to‑day tasks will include:

• Policy Binding & Documentation – Secure coverage by collecting required documents, forms, and payments, ensuring all information is accurate and compliant.
• Agency Management System Administration – Maintain and update client records, track workflow, and manage all activities within our agency management platform.
• Policy Accuracy Review – Conduct meticulous reviews of policies to verify details, identify discrepancies, and coordinate corrections with underwriters.
• Client & Underwriter Communication – Engage in regular, clear communication with clients and underwriters to resolve questions, provide updates, and facilitate smooth policy issuance.
• Form Distribution & Payment Collection – Send out necessary forms to clients, follow up for completion, and process payments efficiently.
• Certificate of Insurance (COI) Assistance – Prepare and deliver COIs upon client request, ensuring compliance with client and carrier requirements.
• Claims Handling – Receive and triage claim calls from clients, gather essential information, and report claims to the appropriate carrier or adjuster.
• Claims Follow‑Up – Maintain communication with clients and adjusters throughout the claims process, providing status updates and ensuring timely resolution.
• General Policy Support – Answer inbound calls regarding policy questions, coverage options, and renewal inquiries.
• Payment Processing – Accurately process client payments, reconcile accounts, and update records.
• Quoting Activities – Assist in the preparation of quotes for new clients, collaborating with underwriters to determine coverage options and pricing.

Essential Qualifications – What We’re Looking For

• Minimum of 2 years’ experience in personal lines insurance, preferably within an independent insurance agency.
• Proven track record of delivering exceptional customer service in a fast‑paced, detail‑oriented environment.
• Strong verbal and written communication skills, with the ability to explain complex insurance concepts in plain language.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software platforms.
• Excellent organizational skills, capable of managing multiple tasks simultaneously while maintaining high accuracy.
• Professional demeanor and appearance, reflecting the brand values of brighthush.
• Friendly, outgoing personality with a genuine passion for helping people protect what matters most.
• Demonstrated ability to multitask and prioritize in a dynamic, client‑centric setting.
• Strong commitment to exceeding expectations and continuously improving service quality.

Preferred Qualifications – Bonus Points for Your Profile

• Experience with agency management systems (e.g., brighthush, brighthush, or similar).
• Knowledge of state and federal insurance regulations and compliance requirements.
• Previous exposure to claims processing and coordination with carriers.
• Background in sales or quoting, with a proven ability to identify upsell opportunities.
• Certification or coursework in insurance fundamentals (e.g., Associate in Insurance or similar).

Core Skills & Competencies – The DNA of Success at brighthush

• Customer‑First Mindset – Empathy, active listening, and a proactive approach to solving client issues.
• Analytical Thinking – Ability to review policy details, identify gaps, and recommend solutions.
• Technical Proficiency – Comfortable navigating multiple software tools and troubleshooting basic technical issues.
• Time Management – Efficiently allocate time across tasks, meeting deadlines without sacrificing quality.
• Collaboration – Work seamlessly with underwriters, carriers, and internal teams to achieve shared goals.
• Adaptability – Thrive in a remote environment, adjusting to changing priorities and evolving client needs.
• Integrity & Confidentiality – Handle sensitive client information with the utmost discretion.

Career Growth & Learning Opportunities – Your Path to Success

At brighthush, we believe that investing in our people is the key to sustained success. As a Remote Customer Service Representative, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on new products, regulatory updates, and industry best practices.
• Opportunities to cross‑train in underwriting, claims, or business development roles.
• Clear career pathways to supervisory, team lead, or specialized roles within the agency.
• Support for professional certifications and continuing education, ensuring you stay ahead of industry trends.

Work Environment & Company Culture at brighthush

Our culture is built on trust, collaboration, and a shared commitment to excellence. Even though you’ll be working remotely, you’ll feel part of a vibrant community through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Quarterly virtual retreats and social events to foster camaraderie.
• Open communication channels—Slack, Teams, and email—ensuring you’re never isolated.
• A supportive leadership team that values transparency, feedback, and employee well‑being.
• Flexibility to balance professional responsibilities with personal life, especially important in a remote setting.

Compensation, Perks, and Benefits – We Value Your Contribution

While specific salary ranges are competitive and commensurate with experience, brighthush offers a comprehensive benefits package designed to support your health, growth, and financial security:

• Competitive base salary with performance‑based bonuses.
• Paid time off (PTO) and holiday pay.
• Health, dental, and vision insurance options.
• 401(k) plan with company match.
• Continuing education stipend and support for industry certifications.
• Company‑sponsored wellness programs, including stress‑management workshops and virtual fitness classes.
• Community involvement initiatives—volunteer days and charitable partnerships.
• Flexible remote or hybrid work arrangements, with the option to work from any U.S. location.

How to Apply – Take the Next Step in Your Career

If you are passionate about helping people protect what matters most, thrive in a fast‑paced environment, and are eager to grow your career in the insurance industry, brighthush invites you to apply for our Remote Customer Service Representative position. Join a team that values your expertise, supports your professional development, and rewards your dedication.

Take the next step—submit your application today and become part of a company that is redefining personal lines insurance for the modern world.