Seasoned Remote Customer Service & Sales Support Specialist – Call Center Champion Driving Sustainable Environmental Solutions and Customer Success at brighthush

Welcome to brighthush – Where Service Meets Sustainability

At brighthush, we’re more than a company; we’re a global movement dedicated to building a cleaner, more resilient planet. Since our inception, we’ve pioneered integrated waste‑management solutions that fuse cutting‑edge technology, data‑driven insights, and a people‑first philosophy. Our portfolio spans commercial, industrial, and residential markets, empowering businesses and households alike to reduce carbon footprints, optimize resource use, and stay ahead of evolving environmental regulations. Every interaction—whether a phone call, an email, or a field visit—serves as a catalyst for positive change. That belief fuels our commitment to innovation, integrity, and inclusivity, and drives us to expand our reach across the globe.

Why Join brighthush?

When you become part of brighthush, you’re stepping into a purpose‑driven career that rewards curiosity, resilience, and a passion for service. We offer a fully remote, flexible work environment that supports work‑life balance, continuous learning, and a culture that celebrates collaboration and personal growth. Whether you’re a seasoned customer‑service veteran or a recent graduate eager to launch a rewarding career, brighthush provides the resources, mentorship, and recognition you need to thrive. Join a team that values your voice, encourages innovation, and rewards results with tangible career advancement.

Key Responsibilities

As a Customer Service & Sales Support Specialist, you will be the frontline ambassador for brighthush’s comprehensive waste and environmental solutions. Your role blends outbound sales support, inbound customer care, and cross‑functional coordination to ensure a seamless experience for our clients.

• Outbound Sales Support: Partner with the outside sales team by setting appointments, tracking leads, and preparing quotations for commercial and industrial accounts. Use CRM tools to maintain accurate sales pipelines and provide timely updates.
• Inbound Customer Care: Handle incoming calls, emails, and web inquiries with professionalism and empathy, resolving questions and concerns within established guidelines while maintaining a high level of customer satisfaction.
• Data Management: Accurately enter and update customer information, complaints, and service requests in our database, ensuring data integrity and timely follow‑up. Perform regular data audits to maintain quality standards.
• Account Administration: Open new residential and commercial accounts, run credit checks, process payments, and maintain contract records in the Tower system. Ensure all documentation is complete and compliant with company policies.
• Issue Resolution: Monitor and resolve customer complaints, missed stops, and special pickup requests, coordinating with operations and sales teams to deliver swift solutions that exceed expectations.
• Reporting & Documentation: Generate call‑in work orders for drivers, document customer interactions, and produce regular reports on service metrics to support continuous improvement initiatives.
• Compliance & Quality: Adhere to federal, state, and local regulations, as well as brighthush policies, ensuring all customer interactions reflect our brand values and maintain regulatory compliance.
• Team Collaboration: Support the Office Coordinator and other team members as needed, fostering a positive, collaborative work environment that thrives in a remote setting.
• Process Improvement: Identify opportunities to streamline workflows, reduce response times, and enhance the overall customer experience. Provide feedback to management on system enhancements and best practices.
• Training & Development: Participate in ongoing training sessions, share knowledge with new hires, and stay current on industry trends, product updates, and regulatory changes.

Essential Qualifications

• High School Diploma or GED (or equivalent). A bachelor’s degree in Business, Communications, or a related field is a plus.
• 1–2 years of customer service or call center experience, preferably in a B2B or B2C environment. Experience in the waste management or environmental services industry is highly valued.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and familiarity with CRM platforms such as Salesforce or HubSpot.
• Strong verbal and written communication skills, with the ability to convey complex information clearly and concisely to diverse audiences.
• Excellent data entry and record‑keeping abilities, with a keen eye for detail and accuracy.
• Ability to work in a fast‑paced environment, meet deadlines, and handle multiple tasks simultaneously while maintaining a calm, professional demeanor.
• Problem‑solving mindset and a proactive approach to customer issues, with a track record of turning challenges into opportunities for improvement.
• Basic understanding of sales processes and customer relationship management (CRM) systems, with a willingness to learn new tools and technologies.
• Self‑motivated, disciplined, and comfortable working independently from a remote location.

Preferred Qualifications

• Experience in the waste management or environmental services industry, with knowledge of commercial contracting and pricing structures.
• Familiarity with call‑center metrics and performance dashboards (e.g., average handle time, first‑contact resolution).
• Experience with online payment processing, subscription management, and billing systems.
• Bilingual or multilingual communication skills (e.g., Spanish, French, Mandarin) to serve a diverse customer base.
• Certification in customer service excellence, such as the Certified Customer Service Professional (CCSP) credential.
• Experience with data analytics tools (e.g., Power BI, Tableau) to analyze customer trends and support decision‑making.

Key Skills & Competencies

• Customer‑centric mindset with a passion for service excellence and a commitment to exceeding expectations.
• Strong organizational and time‑management skills, with the ability to prioritize tasks and meet tight deadlines.
• Adaptability to changing priorities, new technologies, and evolving customer needs.
• Team player who thrives in a collaborative, remote setting, contributing to a positive and inclusive culture.
• Attention to detail and a commitment to accuracy in all data entry and documentation tasks.
• Resilience under pressure, maintaining composure and a positive attitude when faced with challenging situations.
• Effective communication skills, both written and verbal, with the ability to tailor messaging to different audiences.
• Analytical mindset, capable of interpreting data, identifying trends, and recommending actionable improvements.

Career Growth & Learning Opportunities

brighthush is committed to nurturing talent and providing clear career pathways. As a Customer Service & Sales Support Specialist, you’ll have the chance to:

• Advance to a Sales Support Specialist or Account Manager role, leveraging your customer insights and sales experience to drive revenue growth.
• Participate in leadership development programs, cross‑functional projects, and mentorship initiatives that broaden your skill set and expand your network.
• Access ongoing training in customer experience, sustainability practices, and industry best practices through our learning portal.
• Earn certifications in CRM platforms, data analytics, project management, or environmental compliance to enhance your professional profile.
• Benefit from mentorship and coaching from senior leaders who value your growth and provide constructive feedback.
• Explore lateral moves into operations, marketing, or product development to diversify your experience and increase your impact.

Work Environment & Culture

brighthush embraces a flexible, remote‑first culture that empowers employees to work from wherever they feel most productive. Our remote work policy includes:

• Fully equipped home office stipend to ensure a comfortable, ergonomic workspace.
• Regular virtual team meetings, town halls, and social events to foster connection and collaboration.
• Access to a digital collaboration suite (Slack, Teams, Zoom) and a robust knowledge base for knowledge sharing.
• Encouragement of a healthy work‑life balance, with clear boundaries, flexible scheduling, and support for mental well‑being.
• Annual virtual retreats and team‑building activities that strengthen relationships across the organization.
• Inclusive policies that celebrate diversity, equity, and belonging, ensuring every voice is heard and valued.

Compensation & Benefits

Base Pay: Competitive hourly rate of $19 per hour, benchmarked against industry standards for remote customer service roles.

Benefits Package

• 15 days of paid time off (PTO) plus 7 paid holidays annually.
• Comprehensive medical, dental, and vision plans with multiple coverage options to suit individual needs.
• Health Savings Account (HSA) with employer match to support long‑term health planning.
• Paid parental leave and flexible family support to accommodate life’s milestones.
• 401(k) retirement plan with up to 4% employer match, ensuring a secure financial future.
• Supplemental health plans through Unum for additional coverage options.
• Basic life insurance paid by the employer, with optional riders for extended coverage.
• Short‑term and long‑term disability coverage to protect against unforeseen circumstances.
• Mental health support via Employee Assistance Program (EAP), including confidential counseling and resources.

Additional Perks

• Professional development budget for courses, certifications, and conferences to support career growth.
• Employee referral bonuses and recognition programs that celebrate outstanding contributions.
• Access to wellness resources, including virtual fitness classes, mindfulness sessions, and health challenges.
• Discounts on eco‑friendly products and services that align with brighthush’s sustainability mission.
• Flexible work hours and a results‑oriented performance model that values output over time spent.

Physical & Mental Demands

The role requires the ability to stand, sit, walk, use hands and fingers, talk, and hear. Visual acuity for reading screens and documents is essential. The work environment is predominantly indoor with moderate noise levels. The remote nature of the position allows for ergonomic adjustments and a flexible schedule to support mental and physical well‑being.

How to Apply

If you’re ready to bring your customer service expertise to a purpose‑driven organization that values innovation and growth, we’d love to hear from you. Click the link below to submit your application and join brighthush’s mission to create a cleaner, brighter future for all.

Apply to brighthush Today

Equal Opportunity Statement

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, veteran status, disability, or any other protected characteristic. If you require accommodations during the application process, please contact [email protected].

Important Notes

This position is fully remote and does not offer visa sponsorship. Valid work authorization in the country of residence is required. Successful candidates will be asked to provide documentation confirming eligibility to work prior to their start date. brighthush may use automated screening tools to assist in the selection process, but final hiring decisions are made by our recruitment team. Note: The role is open to candidates across the United States and Canada who can work a flexible schedule that aligns with our service hours.