Seasoned Remote Customer Service & Solutions Advisor – Telecommunications – Full‑Time, $16/hr, Paid Training, Georgia Residents – Empower Communities Through Exceptional Connectivity at brighthush

Welcome to brighthush – Where Connectivity Meets Community

At brighthush, we’re more than a telecommunications provider; we’re a catalyst for connection, empowerment, and digital inclusion across Georgia. From bustling cities to quiet rural towns, our high‑speed internet, cutting‑edge devices, and proactive customer experience bring people closer together. Our mission is simple yet profound: to deliver exceptional service that feels personal, proactive, and always on time. When you join brighthush, you become part of a culture that values empathy, innovation, and continuous growth. We believe technology is a tool, not a barrier, and that every conversation can be an opportunity to make a difference.

Why This Role Matters

In an era where technology evolves at lightning speed, the human touch remains irreplaceable. Our Customer Service & Solutions Advisors are the frontline champions who turn complex technical challenges into simple, satisfying experiences. You’ll be the voice that resolves billing questions, troubleshoots device issues, and recommends solutions that fit each customer’s unique needs. Your work directly influences customer loyalty, retention, and the overall reputation of brighthush. By mastering the art of listening, problem‑solving, and consultative selling, you’ll help keep Georgia connected, one conversation at a time.

Key Responsibilities

• Active Listening & Discovery: Engage customers with empathy, ask probing questions, and uncover the root of their concerns.
• Problem Resolution: Research and resolve account, billing, service, device, and technical issues using multiple internal systems.
• Consultative Selling: Recommend and upsell products, services, upgrades, or additional lines that align with customer goals.
• Conflict Management: Handle frustrated or challenging customers with composure, turning negative experiences into positive outcomes.
• Customer Retention: Identify and implement solutions that address concerns, thereby reducing churn and fostering loyalty.
• System Navigation: Seamlessly access and utilize a suite of tools—including AI‑assisted platforms—to deliver timely, accurate support.
• Performance Excellence: Meet or exceed established customer experience metrics, call quality scores, and productivity targets.
• Continuous Improvement: Provide feedback on processes, suggest enhancements, and stay updated on product knowledge.
• Team Collaboration: Share insights and best practices with peers, contributing to a culture of collective success.
• Documentation & Knowledge Sharing: Accurately record interactions and update knowledge base articles to aid future support.

Daily Workflow Snapshot

Each day as a brighthush Advisor is a blend of proactive outreach, reactive support, and strategic upselling. You’ll start your shift with a quick team huddle, review any priority tickets, and then dive into a mix of inbound calls, live chat sessions, and scheduled follow‑ups. Throughout the day, you’ll use our integrated CRM, knowledge base, and AI‑powered diagnostic tools to deliver solutions in record time while maintaining a warm, human touch.

Essential Qualifications

• Minimum of six months of customer service experience in retail, hospitality, technical support, or a related field.
• Legal eligibility to work in the United States and a high school diploma or GED.
• Must be 18 years of age or older.
• Resident of Georgia (required for compliance and local support).
• Reliable, high‑speed cable or fiber internet connection (minimum 25 Mbps download / 10 Mbps upload, ping
• Private, distraction‑free workspace with a desk, chair, and webcam available during working hours.
• Strong verbal communication skills and a professional, courteous tone.
• Comfortable with technology, including learning new systems and AI‑assisted tools.
• Basic proficiency in troubleshooting common internet, cable, and mobile device issues.
• Ability to manage multiple tasks simultaneously while maintaining high accuracy.

Preferred Qualifications

• Prior call center or telecommunications experience.
• Experience with CRM platforms and ticketing systems.
• Basic troubleshooting skills for internet, cable, and mobile devices.
• Knowledge of billing processes and service plans.
• Sales experience, especially in upselling or cross‑selling.
• Multilingual capabilities to serve a diverse customer base.
• Familiarity with AI‑driven customer support tools.

Skills & Competencies

• Empathy & Emotional Intelligence: Ability to understand and share the feelings of customers, building trust and rapport.
• Critical Thinking: Quickly analyze problems, identify root causes, and devise effective solutions.
• Communication: Clear, concise, and professional verbal communication, both in English and any additional languages.
• Adaptability: Thrive in a fast‑paced environment, handling multiple tasks and shifting priorities.
• Team Collaboration: Work effectively with cross‑functional teams, sharing insights and best practices.
• Goal Orientation: Self‑motivated to achieve and surpass performance targets.
• Tech Savvy: Comfortable navigating multiple software applications and troubleshooting hardware/software issues.
• Time Management: Efficiently prioritize tasks to meet deadlines and maintain high productivity.
• Resilience: Maintain composure under pressure and bounce back from challenging interactions.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service & Solutions Advisor, you’ll have access to:

• Comprehensive onboarding and paid training that covers product knowledge, customer experience best practices, and advanced troubleshooting.
• Regular coaching sessions and performance reviews to help you refine skills and set new career goals.
• Internal mobility programs that open pathways to roles in sales, technical support, account management, and beyond.
• Access to e‑learning modules, webinars, and certifications that keep you ahead of industry trends.
• Mentorship opportunities with senior advisors and leaders who share their expertise and guidance.
• Annual skill‑development stipend to pursue relevant courses, certifications, or conferences.
• Leadership development tracks for high performers looking to move into supervisory or managerial positions.

Work Environment & Company Culture

Working from home with brighthush means you’ll enjoy:

• A fully equipped home office: high‑speed internet, a dedicated phone line, and a webcam for video interactions.
• Flexible scheduling: 40‑hour work week with the possibility of occasional overtime to meet business needs.
• A distraction‑free workspace: a private room or area with minimal noise and no electronic distractions.
• Supportive team culture: regular virtual team huddles, recognition programs, and a collaborative atmosphere.
• Clear communication channels: instant messaging, video calls, and a robust knowledge base.
• Community engagement initiatives: volunteer opportunities, local events, and partnerships that give back to Georgia.
• Well‑being focus: access to mental health resources, fitness stipends, and wellness challenges.

Compensation & Benefits

We offer a competitive, transparent compensation package that includes:

• Base Pay: $16.00 per hour.
• Monthly Bonus Eligibility: Performance‑based incentives that reward exceptional customer service.
• Paid Training: All training costs covered by brighthush.
• Health & Wellness: Medical, dental, and vision insurance plans.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Retirement Savings: 401(k) plan with company match.
• Employee Discounts: Savings on brighthush products and services.
• Professional Development: Reimbursement for relevant certifications and courses.
• Wellness Programs: Access to mental health resources, fitness stipends, and wellness challenges.
• Technology Stipend: Monthly allowance to upgrade home office equipment.

How to Apply

Ready to bring your passion for customer service to brighthush? Click the link below to submit your application and join a team that values innovation, empathy, and growth.

Apply to Join brighthush Today

Why brighthush?

When you choose brighthush, you’re not just taking a job—you’re stepping into a community that celebrates diversity, fosters continuous learning, and rewards excellence. Our remote model gives you the flexibility to balance work and life while still being part of a high‑performing, mission‑driven organization. If you’re a problem‑solver who thrives on helping people, we want to hear from you.

Apply now and help us keep Georgia connected, one conversation at a time.