Seasoned Part‑Time Front‑End Operations Lead & Customer Experience Coordinator – Champion Guest Loyalty, Drive Sales Growth, and Elevate Satisfaction at brighthush – Retail Excellence, Leadership Development, and Career Growth Opportunity

Welcome to brighthush – Where Retail Meets Innovation

At brighthush, we’re more than a retailer; we’re a global movement that redefines the shopping experience. With a presence in over 30 countries, we bring high‑quality, trend‑setting merchandise to everyday consumers at unbeatable prices. Our stores are designed to immerse shoppers in a welcoming, vibrant environment that blends style, value, and convenience. Whether you’re a fashion enthusiast, a bargain hunter, or a casual browser, brighthush offers a curated selection of iconic brands that resonate with a diverse, modern audience.

Our mission is simple yet powerful: to create an exceptional shopping experience that blends style, value, and convenience while fostering a workplace where every team member can grow, learn, and thrive. If you’re passionate about customer service, thrive in a fast‑paced environment, and want to make a tangible impact on both guest satisfaction and store performance, brighthush is the place for you.

Why a Part‑Time Role at brighthush Is a Career‑Building Opportunity

As a Part‑Time Customer Experience Coordinator, you’ll become the heartbeat of our front‑end operations. This role offers:

• Hands‑on leadership experience in a dynamic retail setting, allowing you to develop managerial skills while maintaining a flexible schedule.
• Mentorship opportunities for a high‑performing team of Associates, giving you the chance to shape the next generation of retail leaders.
• Direct influence on store culture, safety, and profitability, ensuring that every guest leaves brighthush satisfied and eager to return.
• Flexible scheduling that accommodates nights, weekends, and holidays, making it easier to balance work with personal commitments.
• Competitive hourly pay ranging from $16.00 to $16.50, with overtime and performance bonuses that reward excellence.
• Access to a comprehensive benefits package, including discounts, health coverage, retirement plans, and more, even as a part‑time employee.

Key Responsibilities – Your Day‑to‑Day Impact

In this role, you’ll lead by example, ensuring every guest leaves brighthush satisfied and eager to return. Your responsibilities will include:

• Team Leadership: Oversee a team of front‑end Associates, assign registers, coordinate breaks, and maintain coverage during peak periods.
• Customer Engagement: Greet guests warmly, answer questions, and promote the brighthush Rewards Club to enhance loyalty.
• Training & Development: Conduct onboarding sessions, provide ongoing coaching, and foster a culture of continuous improvement.
• Store Operations: Maintain a clean, organized, and visually appealing front‑end; enforce merchandising standards and layout plans.
• Issue Resolution: Address customer concerns swiftly, turning potential complaints into positive experiences.
• Compliance & Safety: Ensure adherence to labor laws, company policies, and safety protocols; conduct regular safety briefings.
• Performance Metrics: Track key performance indicators such as sales per register, customer satisfaction scores, and shrink reduction targets.
• Collaboration: Work closely with Store Managers and the Operations team to align on goals, share insights, and drive continuous improvement.
• Special Projects: Participate in seasonal promotions, community outreach initiatives, and other store‑wide projects as assigned.

Essential Qualifications – What We Expect

To thrive in this role, you should bring:

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication skills—both verbal and written—paired with a friendly, approachable demeanor.
• Proficiency in POS systems and basic data entry.
• Ability to multitask, prioritize, and adapt quickly to changing priorities.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.
• Flexibility to work evenings, weekends, and holidays as required by store operations.

Preferred Qualifications – Give Yourself an Edge

While not mandatory, the following will set you apart:

• Experience with loyalty program promotion and membership enrollment.
• Background in loss prevention or shrink reduction initiatives.
• Knowledge of health and safety regulations in a retail setting.
• Previous exposure to a multi‑brand retail environment.
• Proficiency in a second language, enhancing communication with diverse customer bases.

Skills & Competencies – The DNA of Success at brighthush

Success in this role requires a blend of soft and hard skills:

• Leadership & Coaching: Ability to inspire, motivate, and develop a team.
• Customer‑Centric Mindset: Passion for delivering memorable experiences.
• Analytical Thinking: Comfortable interpreting sales data and making data‑driven decisions.
• Problem‑Solving: Quick to identify issues and implement effective solutions.
• Time Management: Efficiently juggle multiple tasks while maintaining high standards.
• Adaptability: Thrive in a dynamic environment with shifting priorities.
• Technology Savvy: Comfortable using POS systems, inventory tools, and basic office software.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, we invest in our people. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for higher roles such as Store Manager or District Manager.
• Mentorship from seasoned leaders who share insights and best practices.
• Regular training sessions on merchandising, customer service, and operational excellence.
• Cross‑functional projects that broaden your skill set and expose you to different aspects of the business.
• Clear career ladder with defined milestones and performance metrics.

Work Environment & Company Culture – A Place Where You Belong

brighthush prides itself on a vibrant, inclusive, and collaborative culture. You’ll find:

• A supportive team that values open communication and mutual respect.
• Regular team‑building activities, community service events, and employee recognition programs.
• Commitment to diversity, equity, and inclusion—ensuring every voice is heard and valued.
• Modern, well‑equipped stores that reflect our brand’s energetic spirit.
• Opportunities to contribute ideas that shape store operations and customer experiences.

Compensation & Benefits – We Reward Your Hard Work

We offer a competitive hourly rate of $16.00–$16.50, with potential for overtime and performance bonuses. In addition, you’ll enjoy a robust benefits package, including:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance (eligible after a probationary period).
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, holidays, and sick leave.
• Employee assistance program (EAP) for personal and professional support.
• Flexible spending accounts (FSA) and health savings accounts (HSA).
• Life and disability insurance options.
• Additional perks such as childcare discounts, pet insurance, and legal assistance.
• Opportunities for tuition reimbursement and continuing education.

How to Apply – Join the brighthush Family

If you’re ready to lead, inspire, and elevate the customer experience at brighthush, we’d love to hear from you. Submit your application through our careers portal or click the link below to start your journey with us.