Seasoned Remote Customer Service Specialist II – Residential & Commercial Support – Lead Client Experience Champion in Environmental Services at brighthush

About brighthush

brighthush is a trailblazer in environmental stewardship, redefining how communities across the United States manage waste, recycle responsibly, and embrace sustainability. With a proud legacy of more than two decades, we fuse cutting‑edge technology with an unwavering commitment to service excellence. Our team of over 10,000 dedicated professionals shares a single vision: to create cleaner, healthier neighborhoods while advancing a greener planet.

As a forward‑thinking organization, brighthush cultivates a culture of continuous improvement, collaboration, and empowerment. Every employee is invited to shape the future of environmental stewardship, and we provide the tools, training, and support needed to turn potential into tangible impact. Whether you’re a seasoned veteran or a recent graduate, you’ll find a place where your ideas matter and your growth is accelerated.

Why Join brighthush?

When you become part of brighthush, you’ll experience:

• Impactful Work: Your daily interactions help residents and businesses maintain safe, clean environments.
• Remote Flexibility: Work from the comfort of your home while staying connected to a vibrant, supportive team.
• Growth Opportunities: Clear career pathways, mentorship programs, and access to industry‑leading training.
• Competitive Compensation: A comprehensive benefits package that rewards your dedication and hard work.
• Inclusive Culture: A workplace that celebrates diversity, fosters belonging, and encourages innovation.
• Technology‑Driven Operations: Work with state‑of‑the‑art CRM, data analytics, and AI‑powered tools that streamline service delivery.
• Community Impact: Every call you handle contributes to a cleaner planet and healthier communities.

Position Overview

brighthush is seeking a highly motivated Remote Customer Service Specialist II to provide exceptional support to our residential and commercial customers. In this role, you will be the frontline advocate for our clients, ensuring that every call, email, or fax is handled with professionalism, empathy, and efficiency. Your responsibilities will include responding to service inquiries, resolving billing and equipment issues, and maintaining accurate records for billing and scheduling.

As a key member of our customer service team, you will collaborate with cross‑functional partners, contribute to process improvements, and help uphold brighthush’s reputation for outstanding service. You will also act as a mentor to newer team members, sharing best practices and fostering a culture of continuous learning.

Key Responsibilities

• Customer Interaction Excellence: Respond promptly and accurately to routine customer service calls, ensuring that residential and commercial service issues are addressed with respect and professionalism.
• Issue Resolution: Handle a variety of service matters, including outbound calls, billing inquiries, contract questions, service cancellations, price adjustments, and equipment concerns.
• Communication Management: Return all internal and external communications—calls, emails, faxes—in a timely manner to guarantee that customer concerns are fully understood, addressed, and resolved.
• Performance Analysis: Review individual performance metrics, collaborate with your manager on action plans, and continuously improve service delivery.
• Data Integrity: Enter and update service data in our computer systems for billing, scheduling, and tracking purposes, maintaining 100% accuracy.
• Record Keeping: Log detailed information about customer interactions, ensuring that all records are current and accessible to the team.
• Continuous Improvement: Participate in ongoing training sessions, team meetings, and process improvement initiatives to enhance service quality.
• Project Support: Assist with special projects and ad‑hoc tasks as assigned by management, demonstrating flexibility and initiative.
• Team Collaboration: Share knowledge with peers, support new hires, and contribute to a cohesive team environment.
• Compliance & Quality Assurance: Adhere to all company policies, regulatory requirements, and quality standards in every customer interaction.

Essential Qualifications

• High School diploma or GED.
• Minimum of six months of experience in a high‑volume call center environment.
• Strong verbal and written communication skills in English.
• Proficiency with computer systems, CRM software, and Microsoft Office Suite.
• Ability to multitask, prioritize, and manage time effectively in a fast‑paced setting.
• Demonstrated commitment to customer satisfaction and problem resolution.
• Adaptability to new technologies and processes.
• Basic understanding of billing concepts and customer service metrics.
• Self‑motivated, with a proactive approach to learning and improvement.

Preferred Qualifications

• Experience in the environmental services or utilities sector.
• Knowledge of billing systems, contract management, and service cancellation procedures.
• Previous exposure to outbound calling and customer outreach initiatives.
• Certification in customer service or related fields.
• Experience working remotely and managing self‑directed schedules.
• Familiarity with data analytics tools or dashboards.
• Multilingual abilities (Spanish, French, etc.) are a plus.

Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help customers and a focus on delivering positive experiences.
• Problem‑Solving: Ability to analyze issues, identify root causes, and propose effective solutions.
• Attention to Detail: Precision in data entry, record keeping, and documentation.
• Team Collaboration: Willingness to share knowledge, support peers, and contribute to a cohesive team environment.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Time Management: Efficiently balancing multiple tasks while meeting performance targets.
• Resilience: Maintaining composure and professionalism during high‑pressure situations.
• Adaptability: Quickly learning new processes, tools, and industry trends.
• Communication: Clear, concise, and empathetic communication across all channels.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service Specialist II, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, customer service best practices, and industry trends.
• Mentorship from senior team members and leaders across the organization.
• Clear career pathways to roles such as Senior Specialist, Team Lead, Operations Manager, or Customer Experience Strategist.
• Opportunities to participate in cross‑functional projects, process improvement initiatives, and innovation labs.
• Access to online learning platforms, certifications, and tuition reimbursement for relevant courses.
• Leadership development workshops and coaching sessions.
• Annual performance reviews that align personal goals with company objectives.

Work Environment & Culture

brighthush fosters a collaborative, inclusive, and dynamic work environment. Even though this role is remote, you will be fully integrated into our team through:

• Regular virtual team meetings, brainstorming sessions, and social events.
• Open communication channels with managers and peers via Slack, Teams, and video calls.
• A culture that values work‑life balance, mental health, and personal well‑being.
• Recognition programs that celebrate achievements and milestones.
• Annual company retreats and community service days.
• Flexible scheduling that respects personal commitments.
• Access to a digital wellness portal with resources on stress management, ergonomics, and mindfulness.

Compensation & Benefits

While specific salary ranges may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses and incentives.
• Comprehensive medical, dental, and vision coverage.
• Health and dependent care flexible spending accounts.
• Short‑term and long‑term disability insurance.
• Life insurance and accidental death & dismemberment coverage.
• Employee Assistance Program (EAP) for mental health support.
• Employee discount programs across a range of products and services.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO) and holiday schedule.
• Remote work stipend and equipment allowance.
• Professional development stipend for conferences, courses, and certifications.
• Wellness stipend for gym memberships, meditation apps, or home office upgrades.

How to Apply

Ready to make a difference in the communities we serve? Submit your application through the link below and join a team that values innovation, integrity, and impact.

Apply to brighthush Today

brighthush – Where Your Career Meets Purpose

At brighthush, we’re more than a company; we’re a movement toward a cleaner, more sustainable future. As a Remote Customer Service Specialist II, you’ll play a pivotal role in ensuring that every customer interaction reflects our commitment to excellence. If you’re passionate about service, eager to grow, and ready to work in a supportive, forward‑thinking environment, we encourage you to apply today. Together, we can build brighter, healthier communities for generations to come.

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