Seasoned Remote Customer Support Champion – Inbound Call & Email Specialist for brighthush Digital Health Engagement Platform – Driving Member Success, Wellness Outcomes, and Exceptional Service

About brighthush

brighthush is a trailblazing digital health and wellness ecosystem that has redefined how people engage with their well‑being. Since our founding in 2010, we have evolved from a modest startup into a vibrant community of over 4,000 passionate employees. We deliver evidence‑based programs, personalized coaching, and cutting‑edge technology to millions of members across the United States. Our mission is simple yet powerful: to make health and wellness accessible, engaging, and sustainable for everyone. As we expand our reach, we are looking for customer‑centric professionals who can help us create seamless, supportive experiences for our members and partners.

Why Join brighthush?

• Remote Flexibility: Work from anywhere in the U.S. with a reliable internet connection.
• Impactful Work: Every interaction you handle directly influences how people improve their health.
• Growth & Development: Access to continuous learning programs, mentorship, and clear career advancement pathways.
• Inclusive Culture: A diverse, collaborative environment that values innovation, empathy, and personal growth.
• Competitive Compensation & Perks: Market‑aligned salary, comprehensive health benefits, wellness stipends, and more.

Key Responsibilities

As a Remote Customer Support Champion at brighthush, you will be the frontline advocate for our members and partners. Your role will involve:

• Receiving and triaging inbound calls and emails from members and healthcare providers.
• Assessing caller needs, questions, and concerns to determine the most effective resolution path.
• Formulating clear, concise, and empathetic responses that align with company protocols.
• Maintaining and restoring customer satisfaction by collaborating with cross‑functional teams when necessary.
• Conducting thorough problem analysis, diagnosing root causes, and recommending actionable solutions.
• Proactively educating callers on program benefits, new features, and best practices.
• Consistently meeting or exceeding key performance indicators (KPIs) such as average handle time, first‑contact resolution, and customer satisfaction scores.
• Accurately documenting all interactions in our CRM and ensuring data integrity.
• Building rapport with callers, adapting communication style to individual preferences.
• Escalating complex issues to appropriate internal teams and following up to ensure resolution.

Daily Workflow Snapshot

Imagine starting your day with a quick check of the support queue, then diving into a mix of phone calls, emails, and live chat sessions. You’ll use our state‑of‑the‑art CRM to log every interaction, flag urgent cases, and track follow‑ups. Throughout the day, you’ll collaborate with Product, Compliance, and Marketing teams to resolve issues, gather feedback, and help shape future product enhancements. Your ability to juggle multiple conversations while maintaining a calm, empathetic tone will be key to your success.

Essential Qualifications

• High School Diploma or equivalent (Bachelor’s degree preferred).
• Minimum of 1 year of customer service experience, preferably in a healthcare or digital platform environment.
• Strong verbal and written communication skills in English; bilingual Spanish and English is a significant advantage.
• Proficiency with Microsoft Office Suite (Word, Outlook) and CRM systems.
• Excellent multitasking abilities and the capacity to manage multiple concurrent conversations.
• Knowledge of HIPAA regulations and data privacy best practices.
• Experience with medical records and understanding of ROI request elements.
• Demonstrated ability to thrive in a fast‑paced, evolving environment.

Preferred Qualifications

• Prior experience in a call center or technical support role.
• Familiarity with digital health tools and wellness programs.
• Experience with data entry and quality assurance processes.
• Strong analytical skills and a problem‑solving mindset.

Skills & Competencies

• Customer‑First Mindset: Passion for helping others and a genuine desire to improve user experience.
• Communication Excellence: Clear, concise, and empathetic communication across multiple channels.
• Technical Proficiency: Comfortable navigating web applications, databases, and troubleshooting basic technical issues.
• Team Collaboration: Ability to work effectively with cross‑functional teams such as Product, Compliance, and Marketing.
• Adaptability: Quick to learn new processes, tools, and industry regulations.
• Time Management: Efficiently prioritize tasks while maintaining high quality service.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Support Champion, you will have the opportunity to:

• Progress into senior support roles, team lead positions, or specialized tracks such as Technical Support, Compliance, or Product Advocacy.
• Participate in our brighthush Academy, a comprehensive learning platform that offers courses in customer experience, healthcare compliance, data analytics, and leadership.
• Attend quarterly knowledge‑sharing sessions with industry experts and internal product teams.
• Earn certifications in customer service excellence, HIPAA compliance, and digital health best practices.
• Contribute to process improvement initiatives that shape the future of our support operations.

Work Environment & Culture

Our remote‑first culture is built on trust, transparency, and collaboration. You’ll be part of a global team that values:

• Flexibility: Set your own schedule within core hours to balance work and life.
• Community: Regular virtual coffee chats, wellness challenges, and team celebrations.
• Diversity & Inclusion: A workplace where every voice is heard and respected.
• Innovation: A culture that encourages experimentation, feedback, and continuous improvement.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for remote customer service roles.
• Performance‑based bonuses tied to individual and team metrics.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Wellness stipend for gym memberships, meditation apps, or other health‑related expenses.
• Access to our digital health platform for personal use.
• Professional development budget for courses, conferences, and certifications.

How to Apply

Ready to make a difference in people’s health journeys while enjoying the freedom of remote work? Click the link below to submit your application and join the brighthush family.

Apply to this Remote Customer Support Champion Position at brighthush

Join brighthush Today!

At brighthush, we’re more than a digital health platform—we’re a community dedicated to empowering individuals to live healthier, happier lives. If you’re a customer‑centric professional who thrives in a fast‑moving, tech‑driven environment and is eager to help people navigate their health journeys, we want to hear from you. Apply now and become part of a team that values innovation, empathy, and continuous growth.