Seasoned Remote Customer Service Specialist & Tax Technology Product Expert – Earn Up to $24/hr, Flexible Schedule, Join brighthush’s Innovative Tax Tech Team

Welcome to brighthush – Where Tax Meets Technology

At brighthush, we’re redefining the tax‑filing experience for individuals and small businesses worldwide. Our mission is simple yet ambitious: to make tax filing intuitive, accurate, and stress‑free by combining cloud‑based software, real‑time data, and human expertise. Whether you’re a first‑time filer, a seasoned entrepreneur, or a tax professional, brighthush provides the tools, guidance, and support you need to navigate the ever‑changing tax landscape with confidence.

Why brighthush is the Future of Tax Tech

Tax compliance is one of the most complex and time‑consuming aspects of running a business. Traditional methods rely on paper forms, manual calculations, and endless phone calls to tax authorities. brighthush is breaking that mold by delivering a fully integrated, AI‑powered platform that automates data collection, performs real‑time calculations, and offers instant audit protection. Our customers enjoy:

• Speed: Complete filings in minutes instead of hours.
• Accuracy: Built‑in checks that reduce errors and lower audit risk.
• Accessibility: Cloud‑based access from any device, anytime.
• Support: 24/7 help from experts who understand both technology and tax law.

As we expand our global footprint, we’re looking for passionate individuals who want to be part of a mission‑driven team that is reshaping an entire industry.

About the Role: Remote Customer Service Specialist & Tax Technology Product Expert

In this hybrid role, you will be the frontline advocate for our users, ensuring they receive timely, accurate, and empathetic support. You will also act as a bridge between customers and our product teams, translating real‑world challenges into actionable product improvements. Your day‑to‑day responsibilities will include:

• Responding to customer inquiries via chat, email, and phone with a focus on clarity and problem resolution.
• Diagnosing and troubleshooting technical issues related to the brighthush platform, including account setup, data import, and tax calculation errors.
• Guiding users through the tax filing process, from document upload to final submission, ensuring compliance with IRS and state regulations.
• Documenting interactions in our CRM system, maintaining detailed, accurate records of customer issues and resolutions.
• Collaborating with the Product and Engineering teams to relay user feedback, suggest improvements, and participate in beta testing new features.
• Maintaining up‑to‑date knowledge of tax laws, industry trends, and product updates to provide authoritative guidance.
• Achieving and exceeding key performance indicators (KPIs) such as first‑contact resolution, customer satisfaction scores, and response time targets.
• Acting as a Product Expert by delivering in‑depth product walkthroughs, training sessions, and webinars to both customers and internal teams.

Key Responsibilities in Detail

• Customer Interaction: Serve as the first point of contact for all support channels, ensuring a consistent, high‑quality experience.
• Technical Troubleshooting: Use diagnostic tools and knowledge bases to resolve platform issues quickly and efficiently.
• Process Guidance: Walk customers through every step of the filing journey, from data import to final submission, while highlighting best practices.
• Documentation & Knowledge Base: Create and update support articles, FAQs, and troubleshooting guides that empower users to solve common issues independently.
• Product Feedback Loop: Capture user pain points, propose feature enhancements, and collaborate with cross‑functional teams to prioritize improvements.
• Performance Monitoring: Track metrics, analyze trends, and recommend process optimizations to improve overall service quality.
• Product Evangelism: Conduct live demos, webinars, and training sessions to showcase new features and best practices.

Essential Qualifications

To thrive in this role, you should bring the following:

• Minimum of 2 years of customer service experience, preferably in a tech‑focused environment.
• Strong written and verbal communication skills, with a knack for simplifying complex concepts.
• Proficiency with CRM platforms (e.g., Zendesk, Freshdesk) and collaboration tools (Slack, Teams).
• Basic understanding of tax filing processes, IRS regulations, and small‑business tax considerations.
• Self‑motivated, detail‑oriented, and able to manage multiple priorities in a fast‑paced, remote setting.
• Availability to work flexible hours, including evenings and weekends, to accommodate a global customer base.

Preferred Qualifications – The Competitive Edge

We’ll give you a competitive edge if you also have:

• Experience in the tax or accounting industry, with knowledge of tax software such as TurboTax, H&R Block, or QuickBooks.
• Previous remote work experience, demonstrating strong time‑management and self‑discipline.
• Multilingual capabilities, especially in Spanish, French, or Mandarin, to serve a diverse clientele.
• Technical aptitude for troubleshooting software issues, including familiarity with APIs and basic scripting.
• Certification as a Product Expert or similar credential, showcasing deep product knowledge.

Skills & Competencies for Success

Success at brighthush requires a blend of soft and hard skills:

• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help customers succeed.
• Problem‑Solving: Analytical thinking, root‑cause analysis, and creative solutions to complex challenges.
• Technical Proficiency: Comfortable navigating web applications, troubleshooting errors, and using data tools.
• Communication: Clear, concise, and professional written and verbal communication across all channels.
• Adaptability: Ability to pivot quickly in response to changing priorities, new product releases, or regulatory updates.
• Collaboration: Strong teamwork skills, with a willingness to share knowledge and support colleagues.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. You’ll have access to:

• Structured onboarding and continuous training programs covering product features, tax regulations, and customer service best practices.
• Mentorship from senior product experts and industry leaders.
• Cross‑functional projects that expose you to product development, marketing, and data analytics.
• Opportunities to advance into roles such as Senior Customer Success Manager, Product Specialist, or Technical Support Engineer.
• Annual learning stipend for courses, certifications, or conferences related to tax, technology, or customer experience.

Work Environment & Company Culture

Our remote culture is built on trust, transparency, and collaboration. You’ll experience:

• Fully remote work with a stipend for home‑office equipment and high‑speed internet.
• Weekly virtual team huddles, monthly all‑hands meetings, and quarterly town halls to keep everyone aligned.
• Inclusive policies that celebrate diversity, equity, and belonging.
• Regular social events, such as virtual coffee breaks, game nights, and wellness challenges.
• A culture that encourages experimentation, celebrates failures as learning opportunities, and rewards innovation.

Compensation, Perks, and Benefits

While the base rate is competitive, we offer a comprehensive benefits package designed to support your well‑being and growth:

• Hourly pay of up to $24.00, with performance‑based bonuses.
• Certification bonus of $405 for becoming a Product Expert.
• Health, dental, and vision insurance options for eligible employees.
• Flexible paid time off (PTO) and paid holidays.
• 401(k) matching program for long‑term financial planning.
• Unlimited learning budget for courses, books, and conferences.
• Employee wellness program, including mental health resources and fitness reimbursements.
• Annual company retreat and team‑building activities.

How to Apply

Ready to join a team that’s reshaping the tax industry? Click the link below to submit your application and start your journey with brighthush. We’re excited to learn how your experience and passion can help us deliver unparalleled support to our customers.