Seasoned Remote Customer Service Specialist – Union Benefits Support & Virtual Enrollment Expert – Drive Member Success at brighthush

About brighthush

brighthush is not just a benefits provider; we are a trusted partner to more than 40,000 unions and associations worldwide. For over six decades, our mission has been to safeguard hardworking families by delivering reliable, 100 % union‑label supplemental and permanent benefit solutions. We pride ourselves on a culture of integrity, innovation, and unwavering commitment to the people we serve. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic, inclusive environment where your contributions truly matter.

Why the Union Benefits Landscape Matters

In today’s fast‑evolving labor market, union members rely on clear, accessible benefits to protect themselves and their families. Supplemental benefits—such as accident, critical illness, and disability coverage—complement traditional health plans and provide peace of mind. As the demand for these services grows, the role of a knowledgeable, empathetic customer service specialist becomes more critical than ever. At brighthush, we empower our specialists to become trusted advisors, guiding members through complex coverage options and ensuring they feel confident in their decisions.

Position Overview

We’re looking for motivated, service‑oriented individuals to join our remote team as Customer Service Specialists. In this role, you’ll be the first point of contact for union members seeking information about their benefits options. You’ll guide them through the enrollment process, ensuring they understand their coverage and feel confident in their decisions. This is a fully remote position that offers flexibility, growth, and the chance to make a real difference in people’s lives.

Your Impact as a Customer Service Specialist

As a frontline ambassador for brighthush, you will:

• Build trust with members by delivering accurate, timely, and compassionate support.
• Translate complex benefit terminology into clear, actionable advice.
• Drive enrollment conversion rates while maintaining the highest standards of compliance.
• Collaborate with cross‑functional teams to continuously improve the member experience.
• Serve as a catalyst for member retention and satisfaction, directly influencing our long‑term success.

Key Responsibilities (Expanded)

• Inbound & Outbound Communication: Handle a high volume of phone, email, and chat inquiries from prospective and current members, providing timely, accurate information.
• Virtual Benefits Presentations: Schedule, prepare, and conduct engaging virtual sessions that walk members through available programs and coverage options.
• Application Management: Accurately complete benefit applications, verify documentation, and ensure all records are up‑to‑date and compliant with regulatory standards.
• Client Record Maintenance: Keep meticulous, organized client files in our CRM system, ensuring data integrity and easy retrieval for future reference.
• Continuous Learning: Participate in ongoing leadership training, product updates, and compliance workshops to stay ahead of industry trends.
• Team Collaboration: Work closely with cross‑functional teams—marketing, underwriting, and compliance—to resolve member issues and improve service processes.
• Performance Metrics: Meet or exceed key performance indicators such as call resolution time, customer satisfaction scores, and enrollment conversion rates.
• Process Improvement: Identify bottlenecks in the enrollment workflow and propose data‑driven solutions to enhance efficiency.
• Member Advocacy: Act as the voice of the member within brighthush, ensuring their needs and concerns are reflected in product development and policy updates.

Essential Qualifications (Expanded)

• High school diploma or equivalent; bachelor’s degree preferred.
• Excellent verbal and written communication skills in English.
• Positive, energetic, and professional demeanor with a genuine passion for helping others.
• Basic computer literacy and comfort navigating digital tools (CRM, email, video conferencing).
• Legally authorized to work in the United States or Canada.
• Strong organizational skills and attention to detail.
• Ability to work independently while maintaining strong collaboration with remote teammates.
• Experience with data entry and maintaining accurate records.
• Proficiency in using Microsoft Office Suite (Word, Excel, Outlook).

Preferred Qualifications (Expanded)

• Prior customer service or sales experience, especially in the insurance or benefits sector.
• Experience with union or association membership programs.
• Knowledge of compliance regulations related to supplemental benefits.
• Proficiency in multiple languages (Spanish, French, etc.) is a plus.
• Experience using Salesforce or similar CRM platforms.
• Background in training or coaching new hires.
• Familiarity with remote collaboration tools such as Slack, Teams, or Zoom.

Core Skills & Competencies (Expanded)

• Communication: Clear, concise, and empathetic communication across all channels.
• Problem‑Solving: Ability to assess member needs quickly and recommend appropriate solutions.
• Time Management: Efficiently juggle multiple tasks while maintaining high service quality.
• Adaptability: Thrive in a fast‑changing environment and embrace new technologies.
• Team Spirit: Collaborate effectively with colleagues across departments.
• Customer‑Centric Mindset: Put the member’s experience at the forefront of every interaction.
• Analytical Thinking: Use data to identify trends, measure performance, and drive continuous improvement.
• Resilience: Maintain composure and positivity in high‑pressure situations.

Career Path & Growth Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Service Specialist, you’ll have access to a clear, structured career ladder that rewards performance, initiative, and leadership potential.

• Leadership Development Programs: Structured training that prepares you for supervisory or managerial roles.
• Cross‑Functional Rotations: Opportunities to work in underwriting, compliance, or product development to broaden your skill set.
• Mentorship: Pairing with senior leaders who are passionate about your growth.
• Performance Reviews: Regular, data‑driven feedback sessions with clear, measurable goals and personalized development plans.
• Fast‑Track Promotion Pathways: Transparent criteria and timelines for high performers to advance quickly.
• Executive Shadowing: Experience day‑to‑day operations of senior executives to gain strategic insight.

Learning & Development

Continuous learning is at the heart of brighthush’s culture. We invest in your professional growth through:

• Monthly webinars on industry trends, compliance updates, and product innovations.
• Access to an online learning portal with courses on customer service excellence, data analytics, and leadership fundamentals.
• Annual budget for external certifications, conferences, and workshops.
• Peer‑to‑peer knowledge sharing sessions and internal lunch‑and‑learn events.
• Coaching and feedback loops that help you refine your skills and accelerate your career trajectory.

Work Environment & Company Culture

Working remotely from the comfort of your own space, you’ll still feel the vibrant pulse of brighthush. Our culture is built on:

• Flexibility: Choose your own schedule within core hours to balance work and life.
• Collaboration: Weekly virtual team huddles, brainstorming sessions, and social events keep us connected.
• Recognition: Celebrate wins with shout‑outs, spot bonuses, and annual incentive trips.
• Inclusivity: A diverse workforce that values every voice and perspective.
• Innovation: A commitment to continuous improvement and leveraging technology to enhance member experience.
• Wellness: Access to virtual fitness classes, mental health resources, and a supportive peer network.

Compensation & Benefits (Detailed)

We offer a competitive base salary with the following additional perks:

• Weekly pay to keep your cash flow steady.
• Performance‑based monthly bonuses that reward your impact.
• Annual incentive trips to destinations such as Cancun, the Bahamas, and Las Vegas for top performers.
• Health, dental, and vision insurance options (details provided during onboarding).
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Professional development budget for courses, certifications, and conferences.
• Comprehensive remote work stipend covering home office setup and internet.
• Employee assistance program for personal and professional support.

Diversity & Inclusion

brighthush is committed to building a workforce that reflects the communities we serve. We actively promote diversity, equity, and inclusion in every aspect of our operations—from hiring to promotion. We celebrate different backgrounds, perspectives, and experiences, believing that a diverse team drives innovation and better outcomes for our members.

How to Apply

If you’re passionate about customer service, eager to grow in a supportive environment, and ready for a career that offers flexibility, growth, and high earning potential, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. We’ll review your application promptly and schedule a virtual interview to discuss how you can contribute to our mission.

Join Our Mission

When you join brighthush, you’re not just taking a job—you’re stepping into a mission that empowers families and strengthens unions worldwide. You’ll:

• Make a tangible difference by helping members secure the benefits they need.
• Work in a supportive, remote environment that respects your work‑life balance.
• Grow your career through structured training, mentorship, and clear advancement paths.
• Earn a competitive salary with performance bonuses and exciting incentive trips.
• Be part of a culture that values integrity, innovation, and community.

Ready to Make an Impact?

If you’re ready to bring your customer‑service expertise to a company that values your growth and rewards your impact, apply today and take the first step toward a meaningful future with brighthush.