Seasoned Remote Customer Solutions Specialist – Driving Business Growth Through Innovative Support, Strategic Problem Solving, and Exceptional Client Relationships – Join brighthush's Global Customer Success Team

About brighthush

brighthush is a trailblazer in the foodservice and hospitality arena, delivering a comprehensive suite of equipment, supplies, and industry‑leading expertise that empowers restaurants, schools, healthcare facilities, and a wide array of commercial kitchens to thrive. With a mission centered on profitability, operational efficiency, and customer empowerment, brighthush has earned a reputation for reliability, relentless innovation, and unparalleled service. Our remote teams are the backbone of this mission, ensuring that every client receives personalized, creative solutions that drive their success.

Why This Role Is a Game‑Changer for Your Career

Customer support at brighthush is more than answering calls—it's about building lasting relationships, solving complex challenges, and continuously improving the experience for both our clients and our team. As a Remote Customer Solutions Specialist, you will:

• Engage with a diverse customer base across phone, live chat, and email.
• Apply critical thinking to resolve unique, often unstructured issues.
• Collaborate with cross‑functional teams to deliver seamless solutions.
• Grow your expertise through structured training, mentorship, and real‑world experience.
• Contribute to the evolution of our support processes and customer experience.

Key Responsibilities

Every day as a Customer Solutions Specialist at brighthush involves a blend of empathy, analytical rigor, and proactive problem‑solving. Your core duties will include:

• Customer Interaction: Communicate with confidence and empathy via phone, live chat, and email, even in high‑pressure situations.
• Case Investigation: Pull data from multiple systems—order history, prior interactions, and internal resources—to build a comprehensive view of each customer’s situation.
• Decision Making: Evaluate options for credits, refunds, replacements, reshipments, and returns, balancing customer satisfaction with company policies and business impact.
• Creative Problem Solving: Navigate gray‑area scenarios that lack clear scripts, using curiosity and ingenuity to find the best path forward.
• Cross‑Functional Collaboration: Partner with internal teams (e.g., logistics, product, finance) to gather additional information or expertise when needed.
• Continuous Improvement: Provide feedback on system usability, process gaps, and customer pain points to help refine our support infrastructure.
• Team Engagement: Participate in daily chat or video calls with teammates, fostering a supportive and collaborative remote environment.
• Performance Monitoring: Track and maintain key metrics focused on customer experience, quality, and cultural alignment.

Essential Qualifications

• Strong verbal and written communication skills in English.
• Proficiency with Office 365, Windows operating systems, and a variety of internet‑based tools.
• Typing speed of at least 40 words per minute.
• Reliable high‑speed internet connection (minimum 75 Mbps download / 10 Mbps upload).
• Experience working in a remote, fast‑paced environment is a plus.
• Legal residency in the United States (states listed in the original posting).

Preferred Qualifications & Desired Traits

• Experience in customer support or a related field, preferably in the foodservice or retail sector.
• Comfort with handling complex, non‑scripted customer issues.
• Ability to remain calm under pressure and make sound decisions.
• Strong curiosity and a passion for continuous learning.
• Empathy balanced with decisive judgment.
• Ownership mindset—taking responsibility for problem resolution.
• Openness to feedback and a drive to implement improvements.
• Proactive identification of opportunities to enhance processes and customer experience.

What You’ll Learn and Grow

Our 60‑day onboarding program is designed to immerse you in brighthush’s systems, products, and customer‑centric philosophy. After onboarding, you’ll continue to:

• Develop deep product knowledge across our extensive catalog.
• Master advanced troubleshooting techniques and escalation protocols.
• Build relationships with internal stakeholders to streamline issue resolution.
• Participate in ongoing coaching, peer‑review sessions, and leadership feedback.
• Explore career pathways within brighthush, including roles in operations, product management, and customer experience strategy.

Work Environment & Culture

At brighthush, we cultivate a culture of collaboration, innovation, and mutual respect—values that thrive in a remote setting. Highlights include:

• Fully virtual teams with regular video check‑ins and collaborative tools.
• Transparent communication channels and an open‑door policy for ideas and concerns.
• Recognition programs that celebrate milestones and outstanding contributions.
• Commitment to diversity, equity, and inclusion across all levels.
• Community outreach initiatives supported by the brighthush Charitable Foundation.

Compensation & Benefits

We offer a competitive compensation package designed to reward performance and dedication:

• Base pay starting at $27 per hour.
• Semi‑annual performance‑based incentive opportunities.
• Full‑time remote role with flexible scheduling (Monday‑Friday, 9:30 AM–6 PM ET, with occasional weekend availability).
• Paid holidays and 160 hours of paid time off (PTO) for full‑time employees.
• Comprehensive medical, dental, and vision insurance options.
• Life insurance, disability coverage, accident insurance, and critical illness protection.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• 401(k) plan with company match, plus student loan repayment assistance for eligible employees.
• Paid parental leave, maternity leave, and adoption assistance.
• Dependent care FSA and childcare partner discounts.
• Employee wellness incentives, gym reimbursement, and an Employee Assistance Program.
• Discounts on brighthush products and partner services.
• Recognition through the brighthush Anniversary Time Program for milestone anniversaries.

How to Apply

To join our team, please submit:

• A tailored resume highlighting relevant experience and skills.
• A writing sample that demonstrates your approach to learning new concepts and setting personal goals.

Our hiring process includes a phone interview, a video interview with team leaders, and a final video interview with a manager. We look forward to discovering how your unique talents can contribute to brighthush’s mission of empowering businesses worldwide.

Join brighthush Today

If you thrive in a dynamic, customer‑centric environment and are eager to solve complex problems with creativity and empathy, brighthush invites you to apply for the Remote Customer Solutions Specialist role. Become part of a team that values innovation, continuous improvement, and the success of our clients. Together, we’ll shape the future of foodservice support and help businesses around the world move forward with confidence.