Seasoned Remote Customer Success Executive – Strategic Account Management & Licensing Specialist Driving Growth, Compliance, and Revenue Expansion for brighthush

Welcome to brighthush – Where Innovation Meets Impact

At brighthush, we’re redefining the future of public performance licensing. Since our inception in 1986, we’ve empowered more than 200,000 venues, broadcasters, and digital platforms worldwide to showcase movies, television shows, and a vast array of audiovisual content—legally, efficiently, and profitably. Our mission is simple yet powerful: to make the world of entertainment accessible, compliant, and profitable for everyone. We achieve this through cutting‑edge technology, deep industry expertise, and a culture that celebrates curiosity, collaboration, and continuous improvement.

Why This Role Matters

As a Remote Customer Success Executive, you will be the linchpin that keeps our clients compliant, satisfied, and growing. Your expertise will directly influence renewal rates, expansion revenue, and overall customer health. In an industry where licensing compliance is both a legal necessity and a competitive advantage, your strategic guidance will help clients navigate complex regulatory landscapes while unlocking new revenue streams.

Key Responsibilities

• Portfolio Ownership: Manage a diversified book of existing customers, taking full accountability for churn reduction, renewal success, and expansion opportunities.
• Coverage Assurance: Verify that every customer site—current and newly added—is accurately covered by the appropriate license, ensuring full compliance.
• Proactive Renewal Management: Initiate outreach approximately 90 days before each renewal date to confirm coverage, capture new sites, and pre‑empt compliance questions.
• Usage & Compliance Monitoring: Track customer usage declarations against public sources, provide assurance, and resolve any discrepancies before they become issues.
• Revenue Accountability: Own the entire renewal and expansion revenue cycle, from negotiation to invoicing, ensuring payments are collected on time.
• Stakeholder Collaboration: Work closely with Legal, Finance, and Product teams to handle deal amendments, documentation, and complex objections.
• Escalation Management: Identify at‑risk accounts and escalation points, and partner with senior colleagues to devise and execute remediation plans.
• CRM Excellence: Maintain meticulous, up‑to‑date records in our CRM, ensuring data integrity and enabling actionable insights.
• Upsell & Expansion: Identify and close upsell opportunities that align with customer needs and business objectives.

Essential Qualifications

• 2–5 years of proven experience in Customer Success, Account Management, or Licensing roles.
• Track record of managing renewals and successfully mitigating churn.
• Strong commercial acumen with the ability to handle cost‑driven objections calmly and consultatively.
• Exceptional organizational skills and meticulous attention to detail.
• Proficiency with CRM platforms (e.g., brighthush, brighthush, or similar).
• Comfortable with a high volume of proactive outbound calls and email outreach.
• Experience in licensing, media, or intellectual property is a plus.

Preferred Qualifications

• Background in the entertainment or media industry, with a deep understanding of public performance licensing.
• Experience working with cross‑functional teams and senior client stakeholders.
• Knowledge of compliance frameworks and regulatory requirements in the U.S. and international markets.
• Data‑driven mindset with the ability to analyze usage patterns and forecast renewal risks.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building long‑term relationships.
• Communication: Clear, concise, and persuasive communication across all levels.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Negotiation: Skilled at navigating commercial discussions and securing win‑win outcomes.
• Time Management: Prioritize tasks effectively in a fast‑paced, remote environment.
• Tech Savvy: Comfortable leveraging technology to streamline processes and enhance customer experience.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Success Executive, you will have the opportunity to:

• Progress to Senior Customer Success Manager or Director roles, overseeing larger portfolios and leading strategic initiatives.
• Transition into Product Management or Licensing Strategy, leveraging your deep customer insights.
• Participate in leadership development programs, mentorship, and cross‑functional projects.
• Attend industry conferences, webinars, and training sessions to stay ahead of licensing trends.
• Contribute to internal knowledge bases and best‑practice guides that shape our customer success framework.

Work Environment & Culture

brighthush is a fully remote, distributed organization that thrives on flexibility, transparency, and collaboration. Our culture is built on:

• Autonomy: You’ll have the freedom to manage your schedule while meeting key performance metrics.
• Collaboration: Regular virtual team huddles, cross‑departmental projects, and an open communication policy keep us connected.
• Innovation: We invest in cutting‑edge tools and encourage experimentation to improve customer outcomes.
• Diversity & Inclusion: A vibrant community that values diverse perspectives and fosters belonging.
• Work‑Life Balance: Flexible hours, mental health resources, and a culture that respects personal time.

Compensation & Benefits

While specific salary ranges are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and industry standards.
• Performance‑based bonuses tied to renewal, expansion, and churn metrics.
• Comprehensive health insurance (medical, dental, vision, and mental health).
• 401(k) retirement plan with company match.
• Paid time off: 15 days of vacation, 5 sick days, and 10 paid holidays.
• Professional development stipend and access to online learning platforms.
• Flexible work arrangements and a fully remote setup.
• Employee wellness programs, including virtual fitness classes and mindfulness sessions.

How to Apply

If you’re ready to take ownership of customer success in a dynamic, growth‑oriented environment, we’d love to hear from you. Submit your application through our careers portal or click the link below to start your journey with brighthush.

Apply to brighthush Today

Join brighthush – Where Passion Meets Purpose

At brighthush, every day is an opportunity to make a tangible impact on the entertainment industry. Your expertise will help our clients navigate the complexities of licensing, ensuring they can deliver unforgettable experiences while staying compliant and profitable. If you thrive in a fast‑paced, remote setting and are driven by results, we invite you to bring your talent to our team. Together, we’ll shape the future of public performance licensing and create lasting value for our customers.