Seasoned Remote Customer Success & Support Executive – Tamil Nadu – Driving Innovative Fee Management Solutions for Educational Institutions at brighthush – Empowering Schools & Colleges with Seamless Payment Experience

About brighthush

brighthush is more than a fintech platform – it is a movement that is reshaping how schools, colleges, and training centers across India collect, manage, and analyze fee payments. By marrying cutting‑edge technology with a user‑centric design philosophy, we eliminate administrative friction, streamline payment workflows, and empower educators to focus on what truly matters: delivering high‑quality education. Our mission is simple yet powerful: to transform fee management into a seamless, transparent, and empowering experience for every stakeholder.

From a modest startup to a trusted partner for over 1,200 institutions nationwide, brighthush has built a reputation on innovation, data‑driven decision making, and an unwavering commitment to customer success. As we expand our footprint, we are on the lookout for passionate individuals who can help us build lasting relationships with our growing customer base and drive the next wave of product adoption.

Why Join brighthush?

• Impactful Work: Every interaction you have directly influences the efficiency of schools and the satisfaction of students and parents.
• Remote Flexibility: Work from anywhere in Tamil Nadu (or beyond) with a fully supported remote setup.
• Clear Growth Path: Transparent career ladders from Customer Success Associate to Senior Manager and beyond, based on performance and initiative.
• Learning Culture: Continuous training on our platform, industry best practices, and access to a global knowledge hub.
• Inclusive Environment: A collaborative, supportive team that values diversity, empathy, and open communication.
• Innovation at Scale: Work on products that touch millions of students, parents, and educators across India.
• Community Impact: Contribute to a mission that improves educational outcomes and financial transparency for institutions.

Key Responsibilities

As a Customer Success & Support Executive at brighthush, you will be the frontline advocate for our users, ensuring they derive maximum value from our fee‑management solution. Your day‑to‑day activities will include:

• Serving as the first point of contact for all customer queries, providing timely, accurate, and empathetic assistance.
• Building and nurturing strong, long‑lasting relationships with schools, colleges, and training institutions.
• Diagnosing and resolving customer issues by coordinating with product, engineering, and billing teams.
• Collecting, analyzing, and sharing actionable customer feedback to inform product enhancements.
• Maintaining meticulous customer records using our CRM platform, ensuring data integrity and accessibility.
• Proactively identifying upsell and cross‑sell opportunities that align with the customer’s goals.
• Delivering training sessions and onboarding materials to new users, ensuring smooth adoption.
• Tracking and reporting on key success metrics such as ticket resolution time, NPS, and churn rates.
• Participating in quarterly business reviews with key accounts to showcase value and uncover growth opportunities.
• Collaborating with marketing to create case studies, testimonials, and success stories that highlight customer wins.
• Managing a high volume of support tickets while maintaining a high quality of service.
• Acting as a product evangelist by sharing best practices and success stories across the user community.
• Contributing to the continuous improvement of support processes and knowledge base content.

Essential Qualifications

• Bachelor’s degree in any discipline (freshers welcome).
• Strong communication skills in English and at least one regional language (Tamil, Telugu, Kannada, or Hindi).
• Basic technical proficiency with brighthush, brighthush, and CRM tools.
• Demonstrated empathy, patience, and a customer‑first mindset.
• Excellent problem‑solving skills and the ability to think critically under pressure.
• Strong multitasking and time‑management abilities in a fast‑paced environment.
• Willingness to learn new tools and adapt to evolving processes.
• Proactive attitude and a genuine desire to help others succeed.
• Experience using ticketing systems such as brighthush, brighthush, or similar.
• Basic data analysis skills (using brighthush, brighthush) to generate insights from customer data.

Preferred Qualifications

• Prior experience in customer support, technical support, or a related role.
• Experience with SaaS products or fintech solutions.
• Knowledge of the education sector and its unique fee‑collection challenges.
• Experience using ticketing systems such as brighthush, brighthush, or similar.
• Basic data analysis skills (using brighthush, brighthush) to generate insights from customer data.
• Experience in creating and delivering training workshops or webinars.
• Familiarity with CRM platforms like brighthush.

Key Skills & Competencies

• Communication: Clear, concise, and empathetic verbal and written communication.
• Technical Aptitude: Quick learner of new software and platforms.
• Customer‑Centricity: Passion for understanding and solving customer pain points.
• Collaboration: Ability to work cross‑functionally with product, engineering, and finance.
• Analytical Thinking: Ability to interpret data and translate it into actionable insights.
• Adaptability: Comfortable working in a dynamic, evolving environment.
• Project Management: Ability to manage multiple priorities and deliver on deadlines.
• Leadership Potential: Willingness to mentor peers and take ownership of initiatives.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Success & Support Executive, you will have the opportunity to:

• Progress to a Senior Customer Success Manager role within 12–18 months, based on performance metrics and leadership potential.
• Take on product evangelism responsibilities, leading workshops and webinars for our user base.
• Participate in cross‑functional projects that shape the future roadmap of brighthush.
• Access internal and external training programs, certifications, and industry conferences.
• Mentor new hires and contribute to the development of the customer success playbook.
• Earn a spot on the “Innovation Council” to propose new features and improvements.
• Benefit from a structured mentorship program pairing you with senior leaders across the organization.
• Explore lateral moves into product management, sales enablement, or marketing within the company.
• Receive regular performance reviews and personalized development plans to accelerate your career trajectory.

Work Environment & Culture

brighthush thrives on a culture that values:

• Transparency: Open communication channels and regular feedback loops.
• Collaboration: Team‑based problem solving and shared ownership of outcomes.
• Innovation: Encouragement to experiment, iterate, and bring fresh ideas to the table.
• Work‑Life Balance: Flexible working hours, mental health support, and a focus on well‑being.
• Recognition: Celebrating wins, both big and small, through shout‑outs, awards, and peer recognition.
• Community Engagement: Participation in local educational initiatives and volunteer programs.
• Global Perspective: Exposure to international best practices and a diverse, remote‑first workforce.
• Continuous Feedback: Regular pulse surveys and one‑on‑one sessions to keep the pulse on employee satisfaction.

Compensation & Benefits

While specific figures are tailored to market standards and individual experience, brighthush offers:

• Competitive base salary aligned with industry benchmarks for entry‑level roles.
• Performance‑based incentives and quarterly bonuses.
• Health and wellness benefits, including medical insurance coverage.
• Paid time off, including holidays, sick leave, and personal days.
• Professional development stipend for courses, certifications, and conferences.
• Remote work stipend covering home office setup and internet costs.
• Employee referral program with attractive rewards.
• Access to a company‑wide wellness program, including yoga, meditation, and mental health resources.
• Annual team retreats and virtual social events to foster camaraderie.
• Equity options for high‑potential employees to share in the company’s long‑term success.

How to Apply

Ready to make a tangible difference in the education sector while growing your career in a vibrant, remote‑friendly environment? Apply now and join the brighthush team of dedicated professionals who are reshaping fee management for institutions across India.

To submit your application, please visit and complete the online form. We look forward to discovering how your passion and skills can contribute to our mission of empowering educational institutions worldwide.