Seasoned Remote Customer Support Associate – US‑Based – Champion Patient Care & Financial Accessibility in FinTech at brighthush
About brighthush
brighthush is a trailblazing FinTech pioneer that is redefining how medical practices—from dentistry and aesthetic medicine to veterinary care—access financial solutions. Since our launch in 2019, we have engineered the simplest, fastest, and most inclusive “Buy Now, Pay Later” (BNPL) platform for healthcare providers. Our mission is to empower clinicians to treat more patients by eliminating financial barriers, while giving patients the flexibility they need to receive timely care.
Founded by alumni of brighthush with a proven track record of successful exits, brighthush is backed by top‑tier investors, including brighthush and brighthush. We operate in a high‑growth, fast‑paced environment where innovation, customer obsession, and data‑driven decision making are the cornerstones of our culture. If you thrive in a startup atmosphere and want to make a tangible impact on patient outcomes, brighthush is the place for you.
Why Join brighthush?
- Mission‑Driven Impact: Every interaction you handle directly influences the ability of medical practices to serve patients and the financial well‑being of patients worldwide.
- Career Growth: Rapid scaling means new roles, leadership opportunities, and cross‑functional projects that accelerate your professional development.
- Remote‑First Flexibility: Work from anywhere in the United States while enjoying a fully remote, supportive team environment.
- Competitive Compensation: Base salary, variable incentives, equity, and comprehensive benefits keep you rewarded for your contributions.
- Inclusive Culture: We celebrate diversity, champion equity, and foster a collaborative atmosphere where every voice matters.
Key Responsibilities
As a Customer Support Associate at brighthush, you will be the frontline champion for both providers and patients. Your day‑to‑day tasks will include:
- Delivering one‑touch resolutions across phone, live chat, email, and SMS, ensuring every customer feels heard and valued.
- Managing a high volume of inbound and outbound interactions while maintaining accuracy, quality, and efficiency.
- Investigating inquiries, reviewing account activity, and providing timely, accurate solutions.
- De‑escalating complex situations with professionalism, empathy, and sound judgment.
- Documenting all interactions and account‑level issues in our CRM with meticulous detail.
- Collaborating with leadership to identify and implement process improvements that enhance the customer experience. Apply for this job