Dynamic Customer Experience Coordinator – Retail Excellence & Loyalty Program Champion

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 25 countries and a portfolio of iconic brands, we empower shoppers to discover style and value in every visit. Our success is built on a foundation of integrity, innovation, and an unwavering commitment to customer satisfaction. At brighthush, we believe that every team member is a brand ambassador, and every interaction is an opportunity to create lasting relationships.

Why Join brighthush?

As a Customer Experience Coordinator, you will be at the heart of our retail operations, shaping the day‑to‑day experience for thousands of customers and associates alike. This role offers:

• Hands‑on leadership in a fast‑paced, customer‑centric environment
• Opportunities to mentor and develop a high‑performing team
• Exposure to cutting‑edge loyalty programs and digital tools
• A culture that celebrates diversity, collaboration, and continuous learning
• Competitive compensation and a comprehensive benefits package that supports your well‑being and future

Key Responsibilities

As the Customer Experience Coordinator, you will be the driving force behind a seamless, engaging, and profitable store experience. Your day‑to‑day duties will include:

• Lead by Example: Engage with customers, demonstrate best practices in service, and model the brand’s values of honesty, integrity, and respect.
• Team Management: Oversee a team of front‑end associates, assigning registers, coordinating breaks, and ensuring adequate POS coverage at all times.
• Training & Development: Design and deliver onboarding and ongoing training sessions that focus on personalized customer interactions, loyalty program promotion, and store merchandising standards.
• Customer Advocacy: Resolve customer concerns swiftly and effectively, turning potential issues into positive outcomes that reinforce brand loyalty.
• Store Operations: Maintain a clean, organized, and visually appealing store environment that aligns with the brand’s merchandising plan and seasonal themes.
• Performance Management: Set clear performance expectations, provide constructive feedback, and recognize achievements to foster a high‑energy, results‑driven team.
• Compliance & Safety: Ensure all associates adhere to labor laws, company policies, and safety protocols, creating a secure environment for both staff and shoppers.
• Collaboration with Management: Partner with store leadership to identify training needs, refine operational processes, and support store shrink reduction initiatives.
• Data‑Driven Decision Making: Analyze sales, customer feedback, and operational metrics to identify trends, recommend improvements, and drive continuous improvement.
• Additional Duties: Participate in special projects, seasonal campaigns, and community outreach programs as assigned.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual standards.
• Proven ability to multitask in a dynamic, high‑volume retail environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and the ability to remain calm under pressure.
• Team‑player mindset, capable of collaborating effectively with peers and supervisors.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program management and digital customer engagement tools.
• Background in data analysis or performance metrics reporting.
• Knowledge of labor regulations and compliance best practices.
• Experience in a fast‑paced, high‑volume retail setting such as a department store or large retail chain.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and creating memorable shopping experiences.
• Leadership & Coaching: Ability to inspire, mentor, and develop a high‑performing team.
• Problem‑Solving: Quick thinking and decisive action to resolve issues and improve processes.
• Analytical Thinking: Use data to drive decisions and measure success.
• Communication: Clear, concise, and persuasive communication across all levels.
• Adaptability: Thrive in a fast‑changing environment and embrace continuous learning.
• Integrity & Ethics: Uphold the highest standards of honesty and confidentiality.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Customer Experience Coordinator, you will have access to:

• Leadership development programs that prepare you for higher management roles.
• Cross‑functional training in merchandising, inventory management, and digital marketing.
• Mentorship from senior leaders who share their expertise and insights.
• Opportunities to lead store‑wide initiatives, such as seasonal launches or community events.
• Access to internal job boards and relocation assistance for career advancement.

Work Environment & Company Culture

brighthush fosters a vibrant, inclusive culture where every voice is heard. Our values of teamwork, innovation, and customer focus are reflected in:

• Open communication channels that encourage feedback and idea sharing.
• Regular team‑building activities and community service projects.
• A commitment to diversity and inclusion, ensuring a welcoming environment for all.
• Recognition programs that celebrate achievements and milestones.
• Flexible work arrangements and a supportive work‑life balance.

Compensation & Benefits

While specific salary ranges vary by location and experience, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with experience and market standards.
• Performance‑based bonuses tied to store and team metrics.
• Employee discount program across all brighthush brands.
• Health, dental, and vision insurance options.
• Retirement savings plan with company match.
• Paid time off, holidays, and parental leave.
• Employee assistance program (EAP) and wellness resources.
• Professional development stipend and tuition reimbursement.
• Additional perks such as childcare discounts, pet insurance, and legal assistance.

How to Apply

If you are ready to elevate the customer experience, lead a dynamic team, and grow your career with a global retail leader, we encourage you to apply today. Join brighthush and help us create unforgettable shopping moments for customers around the world.

Apply to this position now

brighthush is an Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees. brighthush does not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable laws.