Seasoned Remote Customer Support & Data Entry Specialist – 20+ Hours, US‑Based – Elevate Customer Experience at brighthush
About brighthush
brighthush is not just a streaming platform; it’s a global community that redefines how people discover, share, and savor stories. With a library that spans blockbuster movies, binge‑worthy series, thought‑provoking documentaries, and exclusive original productions, we empower millions of viewers to connect with content that resonates across cultures and continents. Our mission is simple yet powerful: spark joy, foster connection, and elevate everyday moments through premium storytelling.
At brighthush, we believe that the heart of our success lies in the experience we deliver to every subscriber. That’s why we’re building a world‑class Customer Support & Data Entry team that blends meticulous data stewardship with genuine empathy. If you thrive in a fast‑paced, remote environment and want to make a tangible impact on millions of viewers, brighthush is the place for you.
Why brighthush?
Working at brighthush means joining a culture that prizes curiosity, innovation, and continuous learning. We’re a global, remote-first organization that values flexibility, collaboration, and personal growth. Here’s what you’ll enjoy:
- Competitive hourly rates ($20–$30) plus performance‑based bonuses tied to customer satisfaction.
- Fully remote work with flexible schedules that fit your lifestyle.
- Comprehensive health, dental, and vision coverage for full‑time employees.
- 401(k) retirement plan with company match.
- Generous paid time off, sick leave, and holiday pay.
- Unlimited learning budget for courses, certifications, and conferences.
- Employee discounts on all brighthush products and services.
- Inclusive, multicultural environment that celebrates diversity and belonging.
- Access to an Employee Assistance Program (EAP) for mental and financial wellness.
Job Overview
We’re looking for a highly organized, customer‑centric Remote Customer Support & Data Entry Specialist to join our global support team. In this role, you will manage a blend of data entry tasks, customer inquiries, and support documentation, ensuring every interaction is accurate, timely, and reflects brighthush’s commitment to excellence.
Key Responsibilities
- Process and verify large volumes of customer data with precision and speed, maintaining 99.9% accuracy.
- Respond to customer inquiries via chat, email, and phone, providing clear, empathetic solutions that align with brand voice.
- Document all interactions in our CRM system, maintaining up‑to‑date records for future reference and analytics.
- Collaborate with cross‑functional teams (Product, Engineering, Content, Marketing) to resolve complex issues and share feedback.
- Identify recurring problems, propose process improvements, and participate in continuous improvement initiatives.
- Adhere to quality standards and compliance guidelines, ensuring data integrity and regulatory compliance.
- Participate in ongoing training sessions to stay current on brighthush products, policies, and industry best practices.
- Support the creation and maintenance of knowledge base articles, FAQs, and internal documentation.
- Maintain a high level of professionalism and brand voice in all communications, both written and verbal.
- Track and report key metrics such as response time, resolution rate, and customer satisfaction scores.
Essential Qualifications
- Bachelor’s degree in Business, Communications, Information Technology, or a related field.
- Minimum of 3 years of experience in customer support, data entry, or a related role.
- Proven ability to manage multiple tasks simultaneously while meeting deadlines.
- Excellent written and verbal communication skills in English; additional languages are a plus.
- Strong analytical and problem‑solving abilities.
- Proficiency with CRM systems (e.g., Zendesk, Salesforce) and Microsoft Office Suite.
- Experience with data validation, quality assurance, and documentation processes.
- Comfortable working in a remote environment with reliable internet and a quiet workspace.
- High level of attention to detail and commitment to accuracy.
Preferred Qualifications
- Certification in Project Management (PMP, CAPM) or related field.
- Experience in the streaming or media industry.
- Knowledge of data privacy regulations (GDPR, CCPA).
- Familiarity with agile methodologies and cross‑functional collaboration.
- Previous experience in a fast‑paced, high‑volume support environment.
Core Skills & Competencies
- Customer Empathy: Ability to understand and share the feelings of customers, building rapport quickly.
- Communication: Clear, concise, and friendly communication across all channels.
- Technical Aptitude: Comfortable troubleshooting basic technical issues and navigating support tools.
- Time Management: Efficiently prioritize tasks and manage time to meet service level agreements.
- Adaptability: Thrive in a constantly evolving environment, learning new tools and processes swiftly.
- Team Collaboration: Work effectively with colleagues across departments to resolve complex issues.
- Problem‑Solving: Identify root causes and propose actionable solutions.
- Attention to Detail: Maintain accuracy in data entry and documentation.
- Multilingual Capability: Ability to communicate in multiple languages is highly valued.
- Cultural Sensitivity: Respect and adapt to diverse cultural norms in communication.
Career Growth & Development
At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Support & Data Entry Specialist, you’ll gain exposure to:
- Product development cycles and feature rollouts.
- Data analytics and reporting functions.
- Process improvement initiatives and project management.
- Leadership training programs and mentorship opportunities.
Successful team members often transition into roles such as Customer Success Manager, Product Analyst, Operations Lead, or even Product Owner, leveraging the skills and insights gained in support.
Work Environment & Culture
brighthush’s remote culture is built on trust, transparency, and collaboration. We host regular virtual town halls, team‑building activities, and cross‑departmental hackathons. Our employees enjoy:
- Weekly “Coffee with a Manager” sessions for open dialogue.
- Monthly “Innovation Fridays” where teams pitch new ideas.
- Annual “brighthush Retreat” for in‑person connection and learning.
- Access to a digital wellness platform with meditation, fitness, and mental health resources.
- Flexible work hours that accommodate different time zones and personal commitments.
- Recognition programs that celebrate individual and team achievements.
Compensation & Benefits
We offer a competitive hourly rate of $20–$30, depending on experience and role complexity. In addition to the base pay, you may qualify for:
- Performance‑based bonuses tied to customer satisfaction metrics.
- Health, dental, and vision insurance for full‑time employees.
- 401(k) retirement plan with company match.
- Paid time off (PTO), sick leave, and paid holidays.
- Flexible work hours and remote work options.
- Unlimited professional development budget.
- Employee discount on brighthush subscriptions and merchandise.
How to Apply
Ready to bring your passion for customer service and data excellence to brighthush? Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. We look forward to exploring how you can contribute to our mission of delivering unforgettable entertainment experiences worldwide.