Seasoned Bilingual Customer Success Specialist (Spanish & English) – Remote, Flexible Part‑Time, 24/7 Global Support for a Leading DTC Supplement Brand at brighthush – Join Our Innovative Wellness Movement

About brighthush – A Global Wellness Pioneer

brighthush is more than a supplement company; it’s a worldwide movement dedicated to empowering people to live brighter, healthier lives. From a modest startup to a community of over 500,000 health‑conscious consumers, we have grown by marrying cutting‑edge science with a customer‑first philosophy. Every product—whether a daily multivitamin, a targeted performance booster, or a personalized wellness plan—is crafted to meet the diverse needs of modern wellness seekers while upholding the highest standards of quality and safety.

Our success is built on a relentless focus on the customer experience. Operating a 24/7 support model, we guarantee that every subscriber—no matter where they are in the world—receives timely, personalized assistance. The support team is distributed across multiple time zones, and a network of dedicated Customer Success Specialists maintains the trust and satisfaction that fuels brighthush’s growth.

Why This Role is a Game‑Changer

Customer success is the heartbeat of brighthush. Every interaction you handle directly influences brand perception, customer retention, and ultimately, our mission to help people live brighter, healthier lives. In this role, you’ll not only resolve issues but also gather insights that drive product improvements and shape the future of the customer journey. Your bilingual expertise will bridge cultural gaps, ensuring that every Spanish‑speaking customer feels heard, valued, and supported.

Key Responsibilities – Your Daily Impact

• Multichannel Support: Respond to customer inquiries via email, live chat, and social media in both Spanish and English, ensuring consistent brand tone and high satisfaction scores.
• Order & Subscription Management: Assist customers with order placement, shipping updates, returns, refunds, and subscription adjustments using our CRM and order‑management systems.
• Retention & Upsell: Identify at‑risk subscribers, address concerns proactively, and recommend relevant products or subscription plans to reduce churn.
• Escalation & Issue Resolution: Escalate complex cases to the appropriate teams, maintain accurate case logs, and follow up to ensure closure.
• Feedback & Review Generation: Encourage satisfied customers to leave authentic reviews and testimonials, contributing to our brand’s social proof.
• Process Adherence: Follow Standard Operating Procedures (SOPs) and brand guidelines, while exercising sound judgment to tailor solutions to individual needs.
• Continuous Improvement: Provide feedback on recurring issues and suggest process enhancements to improve efficiency and customer experience.

Daily Workflow – A Snapshot

Each day begins with a quick sync with the global support team to review any high‑priority tickets or new product updates. You’ll then dive into your shift, handling a mix of inbound and outbound communications. Throughout the shift, you’ll monitor key metrics such as response time, resolution rate, and customer satisfaction scores, ensuring you stay on target. At the end of your shift, you’ll document insights and flag any systemic issues that could benefit from product or process changes.

Essential Qualifications – What We Expect

• Fluent Spanish (C1/C2 or equivalent): Exceptional written and verbal communication skills in Spanish.
• Professional English (B2+): Clear, concise, and friendly written communication for internal and external interactions.
• Minimum one year of customer support experience, preferably in DTC, subscription, or supplement brands.
• Reliable availability for rotating shifts, including evenings, nights, and weekends.
• Stable internet connection, backup connectivity, and a quiet, dedicated workspace.
• Proactive problem‑solving mindset, ownership of tasks, and the ability to remain calm under pressure.

Preferred Qualifications – Bonus Points

• Experience with eCommerce platforms and CRM tools (brighthush).
• Knowledge of the supplement industry, including common product categories and regulatory considerations.
• Previous exposure to subscription management and churn‑reduction strategies.
• Familiarity with data analytics tools (brighthush) to track customer sentiment and support metrics.
• Multilingual capability beyond Spanish and English (e.g., Portuguese, French).

Skills & Competencies – The DNA of Success

• Communication: Articulate complex information clearly and empathetically in both languages.
• Customer‑Centricity: Deep empathy for customer pain points and a passion for delivering solutions.
• Adaptability: Thrive in a fast‑moving environment with shifting priorities.
• Time Management: Prioritize tasks effectively while meeting SLA targets.
• Collaboration: Work seamlessly with cross‑functional teams (Logistics, Marketing, Product) to resolve issues.
• Analytical Thinking: Interpret data to identify trends and recommend improvements.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, we believe in nurturing talent. As a Customer Success Specialist, you will have the chance to:

• Progress to a Senior Support Lead or Team Lead role, overseeing a small squad of specialists.
• Transition into Product Support, Quality Assurance, or Customer Experience Strategy positions.
• Participate in cross‑departmental projects that shape product roadmap and customer journey.
• Access continuous learning resources, including webinars, industry conferences, and internal knowledge bases.
• Earn performance bonuses and recognition programs that reward exceptional service.

Work Environment & Company Culture – Where You Thrive

brighthush fosters a culture of transparency, innovation, and inclusivity. Our remote team enjoys:

• Flexible scheduling that respects work‑life balance.
• Regular virtual coffee chats and team building events.
• Open communication channels with leadership and a flat hierarchy.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard.
• Access to wellness resources, such as guided meditation sessions and fitness challenges.

Compensation & Benefits – We Value Your Contribution

While the base rate starts at $5 per hour, we offer:

• Performance‑based bonuses tied to individual and team metrics.
• Paid trial period with the possibility of a long‑term part‑time role.
• Opportunity for increased hours and responsibilities as you grow.
• Health and wellness stipend (e.g., gym membership, nutrition plan).
• Annual professional development stipend for courses or certifications.
• Employee referral bonus program.

Application Process – Join the brighthush Family

Ready to bring your bilingual expertise to a dynamic, customer‑centric team? Follow these steps:

• Complete the online application form.
• Record a 2‑minute video in Spanish introducing yourself and highlighting your customer support experience.
• Include the video link in your application.
• Only candidates who provide a working video link will be considered.

We appreciate your interest in joining brighthush and look forward to reviewing your application. Together, we can help our customers live brighter, healthier lives.