Seasoned Remote Customer Support Specialist – Flexible Part‑Time Opportunity in Greater Manchester with Unlimited Commission, Career Advancement, and Premier Brand Experience at brighthush

About brighthush

brighthush has been a pillar of the sports, leisure and lifestyle awards sector for more than forty years. From its humble beginnings crafting trophies by hand to today’s cutting‑edge, cloud‑based e‑commerce platform, brighthush consistently delivers premium, custom‑made awards that celebrate achievement and inspire excellence across the United Kingdom. With a catalogue of over 15,000 designs, every customer can find the perfect trophy, medal or commemorative piece – all ready for engraving and rapid delivery within four working days.

Our mission is simple yet powerful: to give every customer a truly local, personalised experience while harnessing nationwide expertise. Whether you’re a seasoned sports administrator, a corporate events manager or a community club leader, brighthush is the trusted partner that turns moments into lasting memories.

Why Join brighthush?

• Unlimited earning potential: Earn commission on every sale you generate, with no cap on your earnings.
• Flexible schedule: Work part‑time from anywhere in Greater Manchester (or beyond) – perfect for students, parents, or anyone looking to supplement their income.
• Full training & support: Comprehensive onboarding, ongoing coaching, and a dedicated support team to help you succeed.
• Career growth: Proven track record of internal promotion – start as a Customer Support Agent and move into sales, territory management, or even leadership roles.
• Modern tools: Cloud‑based CRM and communication platforms give you the freedom to work whenever you want.
• Community & culture: Join a passionate, collaborative team that values integrity, creativity, and a love for sport.

Key Responsibilities

As a Remote Customer Support Agent at brighthush, you will be the frontline of our customer experience, ensuring every interaction reflects our brand values and commitment to excellence.

• Respond promptly to inbound customer inquiries via phone, email, and live chat.
• Provide detailed product knowledge, helping customers choose the perfect award for their event.
• Guide customers through the ordering process, ensuring accurate data entry and timely follow‑up.
• Identify upsell and cross‑sell opportunities, driving additional revenue for the company.
• Maintain accurate records of all customer interactions in our CRM system.
• Collaborate with the marketing and logistics teams to resolve any order issues or delays.
• Act as the voice of the customer, reporting feedback and trends to senior management.
• Achieve and exceed monthly commission targets, contributing to the overall success of the sales team.

Essential Qualifications

We’re looking for individuals who bring a blend of enthusiasm, professionalism, and a genuine love for sport and community. The following qualifications are essential:

• High school diploma or equivalent (college degree preferred).
• Excellent verbal and written communication skills in English.
• Strong customer‑service orientation with a friendly, proactive attitude.
• Basic computer literacy – comfortable navigating web browsers, email, and cloud‑based applications.
• Reliable high‑speed internet connection and a dedicated workspace at home.
• Phone and headset ready for use during working hours.
• Organised, disciplined, and self‑motivated – able to manage time effectively in a remote environment.

Preferred Experience & Skills

While we welcome candidates from all backgrounds, the following experience and skills will give you an edge:

• Previous experience in customer support, sales, or call centre roles.
• Familiarity with CRM systems such as brighthush, or similar.
• Experience in the sports, leisure, or event management sector.
• Knowledge of award and trophy products, or a keen interest in learning about them.
• Basic data entry skills and attention to detail.
• Ability to work independently while staying connected with a virtual team.

What We Offer

At brighthush, we believe in rewarding hard work and dedication. Here’s what you can expect:

• Commission‑only compensation: Earn £5,000 to £20,000 per year, with no cap on your earnings.
• Uncapped commission structure – the more you sell, the more you earn.
• Commission paid on retained business, ensuring long‑term income.
• Monthly bonus schemes after six months of successful performance.
• Full training program covering product knowledge, customer service best practices, and sales techniques.
• Access to a cloud‑based CRM and communication tools, allowing you to work from anywhere.
• Regular virtual team meetings, webinars, and networking events.
• Opportunities for career advancement within brighthush – from support to sales, territory management, and beyond.

Work Environment & Culture

brighthush prides itself on a culture that values innovation, teamwork, and a passion for sport. Even though you’ll be working remotely, you’ll feel part of a vibrant community:

• Weekly virtual coffee chats to stay connected with colleagues.
• Monthly recognition programs celebrating top performers.
• Open communication channels – your voice matters and is heard.
• Inclusive, supportive environment that encourages personal and professional growth.
• Commitment to work‑life balance – you set your own hours within agreed core times.

Compensation & Benefits

While the core of your earnings comes from commission, we also provide a suite of benefits to support your well‑being and professional growth:

• Competitive commission structure with no cap.
• Monthly performance bonuses after six months of consistent results.
• Access to a digital learning platform with courses on sales, customer service, and product knowledge.
• Health and wellness stipend to support your home office setup.
• Annual virtual team retreat to foster camaraderie and celebrate success.
• Flexible working hours and the freedom to work from any location within Greater Manchester.

Career Growth Opportunities

At brighthush, we believe that talent should be nurtured and rewarded. As a Remote Customer Support Agent, you will have a clear pathway to advance your career:

• Transition into a dedicated Sales Representative role, focusing on new business acquisition.
• Move into Territory Management, overseeing a portfolio of key accounts.
• Progress into a Leadership position, such as Team Lead or Operations Manager.
• Participate in cross‑functional projects that expose you to marketing, logistics, and product development.
• Benefit from mentorship programs that pair you with senior leaders in the organization.

How to Apply

If you’re ready to join a dynamic, award‑winning team and take control of your income, we’d love to hear from you. Click the link below to submit your application and start your journey with brighthush today.

Apply to this role

Conclusion

At brighthush, we’re more than just a trophy company – we’re a community that celebrates achievement and fosters growth. As a Remote Customer Support Agent, you’ll play a pivotal role in delivering exceptional service, building lasting relationships, and driving revenue. With unlimited commission potential, flexible hours, and a supportive remote work environment, this is the perfect role for anyone looking to combine passion with profit.

Ready to elevate your career and earn what you deserve? Apply now and become part of the brighthush family.