Seasoned Remote Customer Support Specialist – Flexible Part‑Time Sales & Service Champion with Unlimited Commission in the Leading Sports & Lifestyle Awards Sector

About brighthush

brighthush is not just a supplier of trophies and medals – we are the heartbeat of celebration across the United Kingdom. With a catalogue that spans over 15,000 unique awards, from classic silver plaques to bespoke crystal trophies, we empower clubs, schools, corporate teams and community organisations to recognise excellence in a way that resonates. Our heritage dates back more than four decades, during which we have consistently delivered uncompromising quality, lightning‑fast delivery and a customer‑first ethos that has earned us the trust of thousands of partners nationwide.

In an era where digital transformation is reshaping every industry, brighthush has embraced technology to create a fully integrated, cloud‑based platform that allows customers to browse, customise and order awards with ease. Yet, we never lose sight of the human touch – our network of local champions and dedicated support team ensure that every interaction feels personal, timely and supportive. We celebrate achievement, nurture community and inspire excellence, and we are looking for a passionate professional to help us continue that mission.

Why brighthush is the Right Choice for Your Career

At brighthush, people are the engine of success. Our culture is built on empowerment, innovation and continuous learning. Whether you’re a seasoned sales professional or just starting out, you’ll find an environment that rewards initiative, celebrates results and nurtures growth. Our remote‑first approach means you can work from anywhere in the UK, while still enjoying the camaraderie of a close‑knit team that shares a passion for sport, community and outstanding service.

We believe in work‑life balance, diversity and inclusion, and personal development. You’ll have access to industry‑leading training, mentorship programmes, and cross‑departmental projects that broaden your skill set and expand your professional network. If you’re driven, tech‑savvy and eager to grow in a flexible, rewarding environment, brighthush is the place for you.

Role Overview

We are looking for a highly motivated Customer Support Specialist to join our dynamic sales and support team. This part‑time, remote position offers the freedom to work during your spare hours, while earning an uncapped commission on every sale you help generate. As a key member of the brighthush family, you will be the frontline ambassador for our brand, engaging with prospects, nurturing leads, and ensuring a seamless customer journey from initial inquiry to final delivery.

Your success will be measured by the quality of the relationships you build, the satisfaction of our customers, and the revenue you help generate. You will work closely with marketing, logistics, product and finance teams to create a cohesive experience that reflects brighthush’s commitment to excellence.

Key Responsibilities

• Lead Generation & Prospecting: Identify and qualify potential customers across the UK using online tools, social media, industry events and targeted outreach campaigns.
• Territory Management: Own a specific geographic region, building lasting relationships with local clubs, schools, corporate partners and community organisations.
• Customer Journey Support: Guide prospects through the buying process, answering queries, providing product recommendations, and ensuring a smooth checkout experience.
• Market Intelligence: Act as the eyes and ears of brighthush in your area, reporting trends, competitor activity, and customer feedback to the central team.
• Value‑Based Selling: Communicate the unique benefits of our award solutions, emphasizing quality, speed of delivery, customization options and the emotional impact of recognition.
• Target Achievement: Meet or exceed monthly and quarterly sales targets, contributing to the overall growth of the business.
• Collaboration: Work closely with the marketing, logistics, product and finance teams to ensure a cohesive customer experience.
• Data Management: Maintain accurate records in our CRM, track interactions, and update customer status to support forecasting and reporting.
• Continuous Improvement: Participate in regular training sessions, share best practices, and suggest process enhancements to improve efficiency and customer satisfaction.

Essential Qualifications

• High school diploma or equivalent; a degree in Business, Marketing, Communications or a related field is a plus.
• Strong verbal and written communication skills in English, with the ability to adapt tone for different audiences.
• Comfortable using the internet, email, spreadsheets and basic data entry tools.
• Self‑motivated, disciplined and able to manage time effectively in a remote setting.
• Positive, customer‑centric attitude with a genuine interest in sports, leisure or community activities.
• Reliable home office setup: a computer, broadband connection, and a quiet workspace.

Preferred Qualifications

• Previous experience in sales, customer support, or a related role.
• Familiarity with CRM platforms (e.g., HubSpot, Salesforce) or willingness to learn quickly.
• Experience in the sports or awards industry.
• Knowledge of local UK sports clubs, schools, or corporate teams.
• Experience with e‑commerce platforms or online storefronts.

Skills & Competencies

• Communication: Clear, concise, and persuasive communication across multiple channels.
• Problem‑Solving: Ability to address customer concerns quickly and effectively.
• Adaptability: Comfortable working in a fast‑moving, technology‑driven environment.
• Team Collaboration: Willingness to share insights and support colleagues.
• Tech Savvy: Proficiency with email, spreadsheets, cloud‑based tools and CRM systems.
• Time Management: Ability to prioritize tasks, meet deadlines and maintain high productivity.
• Sales Acumen: Understanding of sales funnels, objection handling and closing techniques.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. From comprehensive onboarding to ongoing training modules, you’ll gain expertise in product knowledge, sales techniques, and customer relationship management. As you demonstrate success, you’ll have the chance to advance into senior sales roles, territory management, or even leadership positions within the organization. We also offer cross‑departmental projects, mentorship programmes, and access to industry conferences to broaden your skill set and network.

Our career ladder is designed to reward performance and initiative. Whether you aspire to become a Sales Manager, a Customer Success Lead, or a Product Development Specialist, brighthush provides the resources, mentorship, and exposure you need to reach your goals.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere in the UK, as long as you have a reliable internet connection. We provide a cloud‑based platform that allows you to log in, manage leads, and track performance at your convenience. Despite the physical distance, we maintain a strong sense of community through weekly virtual huddles, monthly town‑hall meetings, and an internal social channel where team members share wins, challenges, and industry news.

We celebrate diversity, encourage creativity, and reward results with a culture that values work‑life balance and personal growth. Our team is passionate about sport, community and outstanding service, and we bring that enthusiasm to every customer interaction.

Compensation & Perks

This role is commission‑only, offering a highly attractive earning potential. Your base salary ranges from £5,000 to £20,000 per year, with no cap on commissions earned from retained business. In addition to the financial upside, you’ll enjoy:

• Uncapped commission structure – the more you sell, the more you earn.
• Full training and ongoing support from experienced mentors.
• Flexible working hours – work when you’re most productive.
• Access to a state‑of‑the‑art CRM and sales tools.
• Performance‑based bonus schemes after six months of successful sales.
• Opportunity to work with a brand that values quality, speed, and customer satisfaction.
• Regular virtual team events, recognition programmes and a supportive peer network.
• Health and wellbeing resources, including mental health support and wellness initiatives.

How to Apply

If you’re ready to join a forward‑thinking, customer‑focused team and unlock your earning potential, we’d love to hear from you. Click the link below to submit your application, or send your resume and a brief cover letter to [email protected]. We look forward to exploring how your skills and passion can contribute to our continued success.

Closing Statement

At brighthush, we’re more than just a supplier of trophies and awards – we’re a community that celebrates achievement, fosters teamwork and inspires excellence. As a Customer Support Specialist, you’ll play a pivotal role in connecting with clubs, schools, and corporate teams across the UK, ensuring they receive the best products and service. If you’re driven, tech‑savvy, and eager to grow in a flexible, rewarding environment, this is the perfect opportunity for you. Apply today and help us bring the spirit of victory to every corner of the country.