Inbound Customer Service Support Representative – Remote, Full‑Time, Healthcare – Join brighthush

About brighthush

At brighthush, we are redefining the future of healthcare diagnostics. With a global footprint that spans over 50 countries, we empower clinicians, researchers, and patients with reliable, cutting‑edge laboratory services that drive better outcomes. Our mission is simple yet profound: to deliver accurate, timely, and actionable insights that transform lives. We do this by combining scientific excellence with a culture of innovation, collaboration, and continuous learning.

As a remote‑first organization, brighthush offers the flexibility and autonomy that modern professionals crave, while still fostering a sense of community and shared purpose. Our teams are distributed across the United States, but we operate with a unified vision and a shared commitment to quality, integrity, and customer satisfaction.

Why Join brighthush?

• Impactful Work: Every interaction you have helps patients receive the right care at the right time.
• Career Growth: We invest in your professional development through mentorship, training programs, and clear advancement pathways.
• Inclusive Culture: Diversity, equity, and inclusion are not buzzwords for us—they are the foundation of our success.
• Competitive Compensation: We offer a comprehensive benefits package that rewards your hard work and dedication.
• Work‑Life Balance: Flexible scheduling, generous paid time off, and a supportive remote work environment.

Key Responsibilities

As an Inbound Customer Service Support Representative, you will be the frontline advocate for our clients, ensuring that every inquiry is handled with professionalism, empathy, and efficiency. Your day-to-day will involve:

• Responding promptly to inbound calls, emails, and chat messages from patients, clinicians, and partners.
• Resolving a wide range of customer requests, from test order clarifications to billing questions and technical troubleshooting.
• Maintaining meticulous, HIPAA‑compliant records in our CRM and case‑management systems.
• Collaborating with cross‑functional teams—such as Laboratory Operations, Billing, and IT—to resolve complex issues.
• Identifying trends in customer feedback and proactively suggesting process improvements.
• Adhering to all company policies, quality standards, and regulatory requirements.

Essential Qualifications

• High school diploma or GED (Bachelor’s degree preferred).
• Minimum of 2 years of customer service experience, with at least 1 year in a contact‑center environment.
• Strong written and verbal communication skills in English.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and experience using CRM platforms such as Salesforce, Verint, or LIS.
• Reliable high‑speed internet connection (minimum 50 Mbps) and a quiet, HIPAA‑compliant workspace.
• Demonstrated ability to multitask, prioritize, and manage time effectively in a fast‑paced setting.
• Commitment to maintaining confidentiality and adhering to HIPAA regulations.

Preferred Qualifications

• Experience in the healthcare or life‑sciences industry.
• Familiarity with laboratory testing workflows and terminology.
• Knowledge of billing codes, insurance processes, or reimbursement procedures.
• Experience with data entry, reporting, and analytics tools.
• Strong problem‑solving skills and a proactive, solution‑oriented mindset.
• Previous remote work experience and self‑discipline in a virtual environment.

Key Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Communication: Clear, concise, and empathetic communication across diverse audiences.
• Attention to Detail: Accuracy in data entry, record‑keeping, and compliance documentation.
• Adaptability: Ability to thrive in a dynamic environment with evolving priorities.
• Team Collaboration: Willingness to work closely with colleagues across departments to achieve shared goals.
• Time Management: Efficiently juggle multiple tasks while meeting deadlines.

Career Growth & Learning Opportunities

At brighthush, we believe that your growth is our growth. As a Customer Service Support Representative, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, compliance, and soft skills.
• Mentorship from experienced leaders who will guide your career trajectory.
• Cross‑training opportunities in related areas such as Laboratory Operations, Quality Assurance, or Sales Support.
• Leadership development tracks for high‑performing employees.
• Regular performance reviews and clear metrics for advancement.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere in the United States, provided you have a reliable internet connection and a HIPAA‑compliant workspace. We foster a collaborative atmosphere through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Digital collaboration tools (Slack, Teams, Zoom) that keep us connected.
• An open‑door policy where ideas and feedback are encouraged.
• Regular virtual social events, wellness challenges, and community service initiatives.

Compensation & Benefits

We offer a competitive salary range of USD 36,920 – 47,840 per year, commensurate with experience and performance. In addition to base pay, you will receive:

• Generous paid time off (vacation, sick leave, and personal days).
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Tuition reimbursement for approved courses and certifications.
• Employee assistance program and mental health resources.
• Flexible work schedule and remote work stipend.
• Annual performance bonuses and incentive programs.

How to Apply

If you are ready to join a forward‑thinking, patient‑centric organization that values your expertise and offers a platform for growth, we encourage you to apply today. Click the link below to submit your application and take the first step toward an exciting career with brighthush.

Apply to this position

Join brighthush – Where Your Voice Makes a Difference

At brighthush, every call you answer, every question you resolve, and every record you maintain contributes to a larger mission: to provide the highest quality laboratory services that help patients and clinicians worldwide. If you are passionate about customer service, thrive in a fast‑paced environment, and want to be part of a team that values innovation, integrity, and impact, we would love to hear from you.

Take the next step in your career—apply now and become a vital part of brighthush’s journey to transform healthcare diagnostics.