Seasoned Remote Customer Support Specialist – Flexible Part‑Time Sales & Service Role in the Sports & Leisure Awards Industry with Unlimited Commission & Career Growth

Introduction

Imagine a career where every call, email, and chat you handle contributes directly to celebrating sporting excellence across the UK. At brighthush, we’re redefining how clubs, leagues, and corporate partners recognize achievement. As a leader in the sports awards sector for over 45 years, we blend heritage with cutting‑edge technology to deliver trophies, medals, and custom awards that inspire teams and communities alike. If you thrive in a dynamic, results‑driven environment and want the freedom to work from anywhere, this remote, part‑time role is designed for you.

Why Join brighthush?

Our mission is simple: to make award buying as personal as a local shop while leveraging the power of the internet. We’re a family‑owned business that has grown from a small storefront to a national powerhouse, offering over 15,000 award designs that can be customised and shipped within four working days. The culture at brighthush is built on integrity, quality, and customer focus, and we’re looking for people who share those values.

• Unlimited earning potential: Earn uncapped commissions on retained business, repeat orders, and referrals.
• Flexibility: Work from home on a schedule that fits your life—ideal for students, parents, or anyone seeking supplemental income.
• Full training & mentorship: No prior sales experience? No problem. Our seasoned mentors will guide you every step of the way.
• Career progression: Opportunities to move into senior sales, account management, business development, or training roles.
• Culture of innovation: We celebrate creativity, teamwork, and continuous improvement.

Key Responsibilities

As a Remote Customer Support Specialist, you’ll be the face of brighthush, turning inquiries into loyal customers and ensuring a seamless journey from first contact to delivery.

• Lead Generation & Qualification: Identify and engage potential clients across the UK using inbound inquiries, outbound calls, and digital outreach.
• Territory Management: Own a defined geographic area, mapping key clubs, leagues, and corporate partners to maximise coverage and revenue.
• Customer Journey Support: Guide prospects from initial contact through to order placement, providing product knowledge, pricing, and delivery timelines.
• Market Intelligence: Act as the eyes and ears of brighthush within your region, reporting on competitor activity, market trends, and customer feedback.
• Value‑Based Selling: Communicate the unique benefits of our award portfolio, highlighting quality, customization options, and fast turnaround.
• Target Achievement: Consistently meet or exceed monthly and quarterly sales targets, contributing to the overall growth of the business.
• Relationship Building: Foster long‑term relationships with clubs, leagues, and corporate partners, ensuring repeat business and referrals.
• Data Management: Maintain accurate records in our CRM, documenting interactions, follow‑ups, and sales progress.

Essential Qualifications

We’re looking for candidates who bring a blend of enthusiasm, professionalism, and a passion for sports and community engagement. The ideal applicant will possess:

• Strong interpersonal and communication skills, with the ability to build rapport quickly.
• Comfortable with technology, including CRM systems, email, and video conferencing tools.
• Self‑motivated and disciplined, capable of managing a home office environment.
• Organised, with excellent time‑management and prioritisation skills.
• Interest in sports, leisure, or community activities – a genuine passion for the industry.
• Previous experience in sales or customer service is a plus, but not required.

Preferred Qualifications

While we welcome candidates from diverse backgrounds, the following experience will give you an edge:

• Experience in a commission‑based sales role, especially within retail or e‑commerce.
• Knowledge of the UK sports awards market, including key clubs, leagues, and corporate partners.
• Proficiency in using cloud‑based software and remote collaboration tools.
• Experience working independently in a remote or home‑based setting.

Skills & Competencies

Success in this role requires a blend of hard and soft skills:

• Communication: Clear, concise, and persuasive verbal and written communication.
• Problem‑Solving: Ability to address customer concerns and find solutions quickly.
• Adaptability: Comfortable with change and able to learn new tools and processes rapidly.
• Customer‑Centric Mindset: Focused on delivering an exceptional experience at every touchpoint.
• Analytical Thinking: Able to interpret sales data and market trends to inform strategy.
• Team Collaboration: Willingness to share insights and support colleagues, even while working remotely.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As you grow your sales pipeline and deepen your industry knowledge, you may transition into:

• Senior Sales Representative – overseeing larger accounts and mentoring junior agents.
• Account Manager – managing key club and corporate relationships, ensuring long‑term partnership success.
• Business Development Lead – identifying new market segments and driving strategic growth initiatives.
• Sales Trainer – sharing best practices and training new hires on the brighthush sales process.

We also invest in continuous learning through webinars, industry conferences, and access to a library of sales and product training resources.

Work Environment & Culture

Even though you’ll be working from home, you’ll be part of a vibrant team that values:

• Open communication – regular virtual stand‑ups, team meetings, and one‑on‑one check‑ins.
• Recognition – celebrating wins, milestones, and personal achievements.
• Flexibility – the freedom to balance work with personal commitments.
• Inclusivity – a supportive environment where diverse perspectives are welcomed.
• Social connection – virtual coffee breaks, game nights, and occasional in‑person retreats.

Compensation, Perks & Benefits

While the base salary is commission‑only, the earning potential is substantial:

• Uncapped commission on all retained business.
• Commission paid on repeat orders and referrals.
• Bonus schemes after six months of consistent performance.
• Full training and support, eliminating the need for prior sales experience.
• Work‑from‑home setup – you provide your own computer, broadband, and phone.
• Access to cloud‑based software, allowing you to work from anywhere at any time.
• Health and wellness resources, including virtual fitness classes and mental health support.
• Annual team retreats and holiday bonuses.

Required Infrastructure

To succeed in this role, you’ll need a reliable home office setup:

• High‑speed internet connection.
• Computer or laptop with a webcam and microphone.
• Telephone or VoIP system.
• Quiet, dedicated workspace.

How to Apply

If you’re ready to join a forward‑thinking company that values your ambition and offers unlimited earning potential, we’d love to hear from you. Click the link below to submit your application and start your journey with brighthush.