Seasoned Remote Customer Support Specialist – Part-Time & Full-Time – Drive Exceptional Client Satisfaction from Home

About brighthush and the Future of Digital Health

brighthush is a trailblazer in the digital health space, delivering cutting‑edge eClinical solutions that empower healthcare providers to streamline workflows, enhance patient engagement, and achieve measurable outcomes. With a global footprint and a passion for innovation, brighthush is redefining how technology supports the mission of better health for all. As we expand our footprint, we’re looking for dedicated Customer Support Specialists who share our commitment to excellence, empathy, and continuous improvement.

Why Join brighthush as a Remote Customer Support Specialist?

• Flexible Work Arrangements: Choose part‑time or full‑time schedules that fit your lifestyle, all from the comfort of your home.
• Competitive Compensation: Earn up to $25.00 per hour, with opportunities for performance‑based bonuses.
• Comprehensive Benefits: Health, dental, vision, and life insurance plans, unlimited paid time off, and a 401(k) plan with company matching.
• Career Growth: Structured learning pathways, mentorship programs, and the chance to move into advanced roles such as Technical Support Engineer, Product Specialist, or Customer Success Manager.
• Impactful Work: Every interaction you handle directly improves patient care and provider efficiency, making a tangible difference in the healthcare ecosystem.
• Inclusive Culture: A diverse, collaborative environment that values every voice and encourages innovation.

Key Responsibilities

As a Remote Customer Support Specialist at brighthush, you will be the frontline advocate for our clients, ensuring their experience with our eClinical platform is seamless and successful. Your day‑to‑day duties will include:

• Responding promptly to inbound customer inquiries via phone, email, chat, and ticketing systems, maintaining a professional and courteous tone.
• Diagnosing and resolving technical issues related to our software, including login problems, data sync errors, and workflow configuration questions.
• Documenting all customer interactions in our CRM with detailed, accurate notes to support knowledge base updates and future reference.
• Collaborating with cross‑functional teams—Product, Engineering, and Training—to identify recurring pain points and propose process improvements.
• Educating customers on new features, best practices, and platform capabilities through live demos, webinars, and written guides.
• Monitoring and meeting key performance metrics such as first‑contact resolution, average handle time, and customer satisfaction scores.
• Participating in continuous learning sessions to stay current on product updates, industry trends, and emerging support technologies.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 2 years of experience in a customer support or technical support role, preferably in SaaS or healthcare technology.
• Proficiency with CRM platforms (e.g., Zendesk, Salesforce) and remote desktop tools.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Demonstrated ability to troubleshoot complex technical issues and explain solutions in simple terms.
• Self‑motivated, organized, and capable of managing multiple priorities in a fast‑paced environment.
• Experience with remote work tools (Slack, Teams, Zoom) and a reliable home office setup with high‑speed internet.

Preferred Qualifications

• Experience in the healthcare or eClinical industry, with knowledge of HIPAA compliance and patient data security.
• Familiarity with API integrations, data migration, and reporting tools.
• Previous involvement in product beta testing or user research initiatives.
• Certifications in customer service excellence (e.g., HDI, ITIL) or technical support.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for solving problems and delivering delight.
• Technical Aptitude: Quick learner who can navigate complex software environments.
• Analytical Thinking: Ability to dissect issues, identify root causes, and recommend actionable solutions.
• Collaboration: Comfortable working with cross‑functional teams and sharing insights.
• Adaptability: Thrives in a dynamic setting where priorities shift and new challenges arise.
• Time Management: Efficiently balances ticket volume while maintaining high quality.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people fuels innovation. As a Customer Support Specialist, you’ll have access to:

• Structured onboarding and mentorship programs that pair you with seasoned experts.
• Regular training sessions covering product updates, industry best practices, and soft‑skill development.
• Clear career ladders that allow progression to roles such as Senior Support Engineer, Technical Account Manager, or Customer Success Lead.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Annual performance reviews that recognize achievements and outline personalized growth plans.

Work Environment & Culture at brighthush

Our remote-first culture is built on trust, transparency, and collaboration. You’ll enjoy:

• Weekly virtual team huddles and monthly all‑hands meetings to keep everyone aligned.
• Access to a digital knowledge hub, including recorded webinars, FAQs, and community forums.
• A supportive peer network that encourages knowledge sharing and continuous improvement.
• Flexibility to work from any U.S. location, with a stipend for home‑office equipment and internet.
• Regular virtual social events—game nights, wellness challenges, and coffee chats—to foster connection.

Compensation, Perks, and Benefits

• Hourly Rate: Up to $25.00 per hour, commensurate with experience and performance.
• Health & Wellness: Comprehensive medical, dental, vision, and life insurance plans for you and your dependents.
• Unlimited Paid Time Off: Take the time you need to recharge—no accrual limits.
• Retirement Savings: 401(k) plan with company matching to help secure your future.
• Professional Development: Reimbursement for relevant certifications, conferences, and courses.
• Technology Stipend: Monthly allowance for home‑office equipment and high‑speed internet.
• Employee Recognition: Quarterly awards for outstanding service, innovation, and teamwork.

How to Apply

If you’re ready to bring your expertise, enthusiasm, and problem‑solving skills to a forward‑thinking organization, we’d love to hear from you. Submit your application through the link below, and let’s explore how you can make a lasting impact at brighthush.

Apply to brighthush Today

Join brighthush – Where Your Support Skills Drive Health Innovation

At brighthush, every customer interaction is an opportunity to improve lives. Your role as a Remote Customer Support Specialist will be pivotal in ensuring our clients succeed, our products evolve, and our mission to transform digital health continues to thrive. If you’re passionate about technology, dedicated to service excellence, and eager to grow within a dynamic, inclusive environment, we invite you to apply and become part of our journey.