Seasoned Remote Customer Support Specialist – Personalized Supplemental Benefit Advisor for North American Families – Join brighthush’s Purpose‑Driven Team for Flexible, High‑Impact Service, Career Growth, and Meaningful Impact

About brighthush

brighthush is more than a company; it’s a movement that reimagines how families across North America protect what matters most. With a network of over 44,000 union partners, we collaborate with workers, employers, and community organizations to deliver coverage solutions that are as unique as each member’s life journey. Our core mission is simple yet powerful: to give people the confidence that they have the right protection at the right time. We achieve this by blending cutting‑edge technology, a customer‑centric culture, and an unwavering commitment to continuous learning.

Founded on the belief that every family deserves peace of mind, brighthush has grown into a trusted partner for supplemental benefits, health coverage, and financial wellness. We empower individuals to navigate complex insurance landscapes with clarity and confidence, ensuring that protection is accessible, affordable, and tailored to real‑world needs.

Why brighthush?

In 2025, brighthush is expanding its remote support team to meet the growing demand for high‑quality, compassionate service. If you’re looking for a role that offers flexibility, professional growth, and the chance to make a real difference, brighthush is the place for you. We’re not just a company; we’re a movement that believes every family deserves peace of mind.

Our culture is built on trust, collaboration, and purpose. We celebrate diversity, encourage innovation, and reward impact. Whether you’re a seasoned professional or a recent graduate, you’ll find a supportive environment that nurtures your talents and fuels your ambition.

Role Overview

As a Remote Customer Support Specialist, you will be the first point of contact for families seeking information about our supplemental benefit programs. You’ll guide them through understanding coverage options, scheduling virtual consultations, and selecting plans that best meet their needs—all while maintaining a warm, empathetic tone.

In this role, you will:

• Serve as the primary liaison between families and the brighthush support ecosystem.
• Translate complex insurance terminology into clear, actionable guidance.
• Coordinate seamless handoffs to underwriting, sales, and product teams.
• Maintain meticulous records in our CRM to ensure compliance and data integrity.
• Identify recurring pain points and collaborate on product improvements.

Key Responsibilities

• Multi‑channel Support: Respond to inbound inquiries via phone, email, and chat with professionalism and empathy.
• Clear Communication: Provide accurate, easy‑to‑understand information about coverage options, translating complex insurance terms into plain language.
• Consultation Coordination: Schedule virtual consultations with our underwriting team, ensuring seamless handoffs.
• CRM Mastery: Document every interaction in our CRM, maintaining data integrity and compliance.
• Follow‑Up Management: Track action items and ensure timely resolution of all customer requests.
• Cross‑Functional Collaboration: Work closely with underwriting, sales, and marketing to surface customer pain points and suggest product enhancements.
• Quality Assurance: Review and improve support scripts, FAQs, and knowledge base articles to enhance customer experience.
• Performance Metrics: Meet or exceed key performance indicators such as response time, resolution rate, and customer satisfaction scores.
• Continuous Learning: Stay current on industry trends, regulatory changes, and new product features.

What You’ll Do Daily

• Connect with Families: Greet callers and chat participants with a friendly, professional demeanor, building trust from the first interaction.
• Explain Coverage Options: Use our knowledge base and product guides to translate complex insurance terms into plain language.
• Schedule Virtual Consultations: Coordinate with underwriting and sales teams to set up convenient appointment times.
• Guide Plan Selection: Understand each family’s unique circumstances and recommend plans that provide the best value and coverage.
• Maintain Accurate Records: Log all interactions in our CRM, ensuring compliance and enabling data‑driven improvements.
• Collaborate Across Teams: Provide feedback on customer pain points and product enhancements to underwriting, sales, and marketing.
• Participate in Team Meetings: Attend daily stand‑ups, weekly reviews, and cross‑departmental workshops to stay aligned with company goals.
• Engage in Continuous Improvement: Identify opportunities to streamline processes, reduce friction, and elevate the customer journey.

What We’re Looking For

We’re seeking individuals who thrive in a fast‑paced, customer‑focused environment. The ideal candidate will possess:

• Strong Communication Skills: Articulate complex information clearly and adapt your tone to diverse audiences.
• People‑Centric Mindset: Genuine care for helping others and a passion for building relationships.
• Basic Computer Proficiency: Comfortable navigating CRM systems, email, and virtual meeting platforms.
• Reliable Work Ethic: Manage your time effectively and consistently meet or exceed performance metrics.
• Adaptability: Handle changing priorities and learn new tools quickly.
• Problem‑Solving Attitude: Approach challenges with curiosity and a solutions‑oriented mindset.
• Team Player: Collaborate effectively with cross‑functional teams and share insights openly.

Essential Qualifications

• High school diploma or equivalent (college coursework a plus).
• Prior customer service experience preferred but not required.
• Proficiency in English; additional languages are a plus.
• Access to a reliable high‑speed internet connection and a quiet workspace.
• Valid U.S. work authorization.
• Strong organizational skills and attention to detail.
• Comfortable with remote work tools such as Zoom, Teams, and Slack.

Preferred Qualifications

• Experience in insurance, financial services, or a related field.
• Familiarity with CRM platforms such as Salesforce or HubSpot.
• Knowledge of supplemental benefits or health insurance products.
• Experience with virtual meeting tools and scheduling software.
• Background in data analysis or reporting.

Skills & Competencies

• Exceptional Verbal and Written Communication: Ability to convey complex concepts in a clear, concise manner.
• Active Listening and Empathy: Understand customer concerns and respond with genuine care.
• Problem‑Solving and Critical Thinking: Diagnose issues quickly and propose effective solutions.
• Time Management and Organizational Skills: Prioritize tasks and meet deadlines consistently.
• Team Collaboration and Cross‑Functional Communication: Work seamlessly with multiple departments.
• Tech‑Savvy with a Willingness to Learn New Software: Adapt to evolving tools and platforms.
• Data‑Driven Decision Making: Use metrics to inform improvements and track performance.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Customer Support Specialist, you’ll have access to:

• Comprehensive onboarding and ongoing training modules covering product knowledge, customer service best practices, and compliance.
• Mentorship from senior support specialists and product experts.
• Clear advancement pathways to roles such as Senior Support Specialist, Team Lead, or Product Specialist.
• Regular performance reviews with actionable feedback and development plans.
• Access to industry conferences, webinars, and certification programs.
• Opportunities to lead projects, contribute to product roadmaps, and influence company strategy.
• Cross‑departmental rotations to broaden skill sets and career horizons.

Work Environment & Culture

brighthush is built on a foundation of trust, collaboration, and purpose. Our remote culture emphasizes:

• Flexibility: Choose your own schedule within core hours to balance work and life.
• Inclusivity: A diverse workforce that celebrates different perspectives.
• Community: Monthly virtual coffee chats, wellness challenges, and volunteer opportunities.
• Transparency: Open communication from leadership and a clear roadmap for company growth.
• Recognition: Regular shout‑outs, spot bonuses, and a culture of celebrating wins.
• Innovation: Encouragement to experiment, share ideas, and drive change.
• Well‑being: Access to mental health resources, fitness stipends, and flexible time off.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive package that includes:

• Base salary commensurate with market rates.
• Weekly pay cycle plus performance‑based bonuses.
• Health, dental, and vision insurance (for eligible employees).
• 401(k) plan with company match.
• Paid time off and holidays.
• Professional development stipend.
• Employee assistance program and wellness resources.
• Technology stipend for home office setup.
• Flexible work‑from‑home policy and remote‑first infrastructure.

How to Apply

Ready to take the next step in your career? Click the button below to submit your application and join a team that values growth, flexibility, and purpose.

Apply to brighthush Today

Closing

At brighthush, you’re not just filling a role—you’re becoming part of a mission to empower families with the coverage they need. If you’re driven, people‑focused, and eager to shape your future while making a meaningful impact, we want to hear from you. Join us and help us build a brighter, more secure tomorrow.