Seasoned Remote Healthcare Customer Service Representative – Billing & Collections Specialist with Advanced Insurance Expertise, Patient Advocacy, and EHR Proficiency

About brighthush

brighthush stands at the forefront of integrated healthcare solutions, redefining how hospitals, health systems, and community clinics manage patient billing, collections, and financial support. With a mission to deliver clarity, compassion, and efficiency, we empower providers to focus on what truly matters: exceptional patient care. Our remote-first workforce model offers unparalleled flexibility, continuous professional growth, and a culture that thrives on empathy, innovation, and accountability.

Position Overview

We are looking for a highly motivated, customer‑centric Remote Healthcare Customer Service Representative to become the frontline advocate for patients across the United States. In this role, you will handle complex billing inquiries, negotiate payment plans, and ensure compliance with all regulatory standards—all while maintaining the highest level of service. Your deep understanding of health insurance, combined with strong communication and problem‑solving skills, will help patients navigate intricate financial landscapes and feel supported every step of the way.

Why brighthush?

• Impact at Scale: Your work directly improves patient financial wellness for thousands of individuals each month.
• Remote Flexibility: Work from anywhere with a reliable internet connection and a dedicated home office setup.
• Growth‑First Culture: Structured mentorship, continuous learning, and clear career pathways.
• Inclusive Environment: A diverse, collaborative team that values every voice.
• Competitive Compensation: Base salary, performance bonuses, and a comprehensive benefits package.

Key Responsibilities

• Handle a high volume of inbound calls, emails, and chat inquiries, delivering timely, accurate, and courteous responses to patient billing questions.
• Research and resolve billing discrepancies by reviewing Explanation of Benefits (EOBs), claim status, payment history, and payer policies.
• Negotiate payment arrangements and financial assistance programs in line with hospital financial policies and state regulations.
• Identify patients eligible for financial assistance, guide them through the application process, and ensure all required documentation is collected.
• Maintain meticulous records in the Electronic Health Record (EHR) system, ensuring data integrity, confidentiality, and compliance with HIPAA.
• Adhere to departmental production standards and quality metrics, consistently meeting or exceeding targets for call resolution, first‑contact resolution, and customer satisfaction.
• Collaborate with cross‑functional teams—billing, finance, compliance, and clinical— to resolve complex issues and streamline processes.
• Participate in ongoing training and professional development initiatives to stay current on industry best practices, regulatory changes, and new technology.
• Perform additional duties as assigned by management to support operational excellence and continuous improvement.

Essential Qualifications

• High school diploma or equivalent (required).
• Minimum of 2 years’ experience in healthcare customer service, collections, or billing.
• Proficient knowledge of Medicare, Medicaid, HMO, PPO, and other commercial payers.
• Hands‑on experience with Epic EHR (required).
• Strong understanding of HIPAA and other privacy regulations.
• Advanced computer skills, including Microsoft Word, Excel, and multi‑screen workflow.
• Excellent written and verbal communication, with the ability to convey complex information clearly.
• Empathy, patience, and a genuine commitment to patient advocacy.
• Self‑motivated, critical thinker with strong organizational skills.
• Ability to work independently from a home office while maintaining a professional environment.

Preferred Credentials

• CPAR, CHAA, or CFC certifications.
• Experience in a hospital or large health system setting.
• Knowledge of advanced billing software and analytics tools.
• Previous experience negotiating payment plans and managing collections portfolios.

Core Competencies

• Customer‑First Mindset: Demonstrates empathy, respect, and patience in every interaction.
• Analytical Thinking: Ability to dissect complex billing scenarios and provide clear solutions.
• Proficiency in reading and interpreting EOBs and claim documents.
• Strong attention to detail and commitment to data accuracy.
• Adaptability to changing policies, technology, and patient needs.
• Team collaboration and cross‑department communication.
• Time management and prioritization skills to handle high call volumes.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering career advancement. As a Remote Healthcare Customer Service Representative, you will have access to:

• Structured mentorship programs with senior billing and finance leaders.
• Regular training sessions on the latest healthcare regulations, billing software, and customer service techniques.
• Opportunities to transition into specialized roles such as Collections Manager, Billing Analyst, or Compliance Officer.
• Leadership development tracks for high performers seeking managerial responsibilities.
• Annual performance reviews with clear pathways for salary increases and role expansion.
• Access to industry conferences, webinars, and certification sponsorships.
• Cross‑functional project teams that allow you to broaden your skill set and influence company strategy.

Work Environment & Culture

Our remote‑first culture empowers you to work from the comfort of your home while staying connected to a vibrant, collaborative team. Key cultural pillars include:

• Flexibility: Choose your own schedule within core hours to balance personal and professional commitments.
• Transparency: Open communication channels with leadership and peers.
• Inclusivity: A diverse workforce that values every voice and perspective.
• Well‑Being: Access to wellness resources, mental health support, and ergonomic guidance.
• Recognition: Regular shout‑outs, awards, and incentive programs for outstanding performance.
• Community: Virtual coffee breaks, team‑building activities, and a dedicated Slack community for informal support.

Compensation & Benefits (General Overview)

While specific compensation details are tailored to each state, brighthush offers a competitive package that includes:

• Base salary commensurate with experience and market rates.
• Performance‑based bonuses and incentive plans.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Professional development stipend and tuition reimbursement.
• Technology stipend for home office setup.
• Employee assistance program and wellness benefits.
• Flexible work‑from‑home policy and ergonomic support.

How to Apply

Ready to make a difference in patient financial wellness while enjoying the flexibility of remote work? Click the link below to view state‑specific benefits and submit your application. We look forward to welcoming you to the brighthush family!