Senior Treasury Management Customer Service Specialist – Business Banking & Cash Management Solutions Expert, Client Success & Innovation Leader

About brighthush

brighthush is not just a financial services firm; it’s a movement that reimagines how businesses manage their cash, mitigate risk, and accelerate growth. With a heritage rooted in pioneering technology and a forward‑looking vision, we empower our clients to navigate the ever‑evolving banking landscape with confidence. Our Treasury Management practice sits at the core of this mission, delivering state‑of‑the‑art solutions that help companies of all sizes master liquidity, streamline operations, and unlock new opportunities.

Why Join brighthush?

When you step into a role at brighthush, you’re not merely filling a position—you’re becoming part of a vibrant ecosystem that prizes collaboration, continuous learning, and real impact. Here’s what sets us apart:

• Client‑Centric Innovation: We design products and services that solve real problems for businesses of all sizes, turning complex challenges into simple, intuitive solutions.
• Career Growth: Structured learning paths, mentorship programs, and cross‑functional projects accelerate your professional development and open doors to new opportunities.
• Inclusive Culture: Diversity is not a buzzword for us—it’s a strategic advantage. Every voice is heard, respected, and celebrated.
• Work‑Life Harmony: Flexible schedules, remote‑first options, and generous time‑off policies keep you energized and focused.
• Competitive Compensation: A comprehensive package that rewards performance, experience, and dedication.

Role Overview

The Senior Treasury Management Customer Service Specialist is the frontline advocate for our Treasury Management clients. You will be the trusted partner who ensures seamless access to our suite of cash‑management solutions—including Online Banking, ACH, Wire Services, Remote Deposit Capture, Positive Pay, and more. Your expertise will help clients maximize product utilization, troubleshoot issues, and achieve their financial objectives while upholding brighthush’s reputation for excellence.

Key Responsibilities

• Client Support: Respond to inquiries via phone, email, and internal referrals, providing timely, accurate, and courteous assistance.
• Issue Diagnosis & Resolution: Research and troubleshoot product‑related problems, applying deep knowledge of Treasury Management services.
• Training & Enablement: Conduct product training sessions, create educational materials, and empower clients to self‑serve effectively.
• Maintenance & Compliance: Process client maintenance requests in line with established procedures, ensuring data integrity and security.
• Escalation Management: Identify complex issues, system outages, or fraud concerns and route them through appropriate escalation channels.
• Documentation & Record‑Keeping: Maintain accurate support logs, service records, and knowledge‑base entries within designated systems.
• Cross‑Functional Collaboration: Partner with Operations, Fraud, Treasury Management Officers, Implementation Specialists, and bankers to deliver a unified customer experience.
• Continuous Learning: Stay current on product enhancements, policy updates, and industry trends to provide informed guidance.
• Service Level Excellence: Meet or exceed established service level agreements (SLAs) and quality metrics.

Essential Qualifications

• High School Diploma or equivalent (required).
• 2–5 years of customer service experience in banking, Treasury Management, or a related field.
• Strong customer‑service orientation with a proven ability to build rapport and trust.
• Excellent verbal and written communication skills.
• Analytical mindset with the ability to troubleshoot complex issues.
• Detail‑oriented, organized, and capable of managing multiple priorities in a fast‑paced environment.
• Self‑motivated and collaborative, thriving both independently and as part of a team.
• Critical thinking and problem‑solving skills that drive continuous improvement.
• Adaptability to new systems, products, and procedures.

Preferred Qualifications & Knowledge

• Associate’s or Bachelor’s Degree in Business, Finance, or a related discipline.
• Experience supporting business banking or Treasury Management clients.
• Familiarity with Treasury Management products such as ACH Origination, Wire Transfer Services, Remote Deposit Capture, and Positive Pay.
• Knowledge of core banking and Treasury Management systems.
• Experience with the brighthush platform or similar banking technology ecosystems.

Skills & Competencies

• Customer‑First Mindset: You genuinely care about client success and go the extra mile to ensure satisfaction.
• Technical Proficiency: Comfortable navigating complex banking software and troubleshooting technical issues.
• Communication Excellence: Clear, concise, and empathetic communication across all channels.
• Problem‑Solving Acumen: You thrive on turning challenges into opportunities for improvement.
• Team Player: You collaborate effectively with cross‑functional partners to deliver seamless service.
• Time Management: Ability to prioritize tasks, meet deadlines, and maintain high quality under pressure.
• Adaptability: Quick to learn new tools, processes, and industry developments.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by your ambition, performance, and the learning opportunities you seize. As a Treasury Management Specialist, you’ll have access to:

• Structured onboarding and continuous training programs covering product knowledge, compliance, and soft skills.
• Mentorship from senior Treasury Management Officers and industry experts.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of banking.
• Leadership development tracks for high‑potential employees.
• Annual performance reviews that align goals with career aspirations.
• Opportunities to contribute to product roadmap discussions and innovation initiatives.

Work Environment & Culture at brighthush

Our workplace is a blend of collaborative spaces, quiet zones, and flexible remote options. We celebrate diversity, encourage open dialogue, and foster an environment where ideas can flourish. Key cultural pillars include:

• Transparency: Open communication channels and regular updates from leadership.
• Innovation: A culture that rewards experimentation and embraces change.
• Well‑Being: Comprehensive wellness programs, mental health resources, and supportive policies.
• Community Impact: Volunteer opportunities and corporate social responsibility initiatives.
• Recognition: Regular acknowledgment of individual and team achievements.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses and incentive plans.
• Health, dental, and vision insurance.
• Retirement savings plan with employer match.
• Paid time off, holidays, and flexible work arrangements.
• Professional development budget and tuition reimbursement.
• Employee assistance programs and wellness initiatives.
• Access to cutting‑edge technology and tools that streamline your work.

Ready to Make an Impact?

If you’re passionate about delivering exceptional service, eager to grow within a forward‑thinking organization, and ready to help businesses thrive through superior Treasury Management solutions, we want to hear from you.

Join brighthush and become part of a team that values innovation, collaboration, and client success. Apply today and take the next step in your career journey.