Seasoned Remote Healthcare Customer Service Representative – Billing & Insurance Specialist – Kansas – Champion Patient Financial Clarity & Care at brighthush – Drive Impactful Patient Support & Revenue Optimization

About brighthush – Pioneering Compassionate Care Through Innovation

brighthush has spent more than three decades redefining how patients, providers, and payers connect. Our mission is simple yet powerful: to make every healthcare interaction smoother, clearer, and more compassionate. By marrying cutting‑edge technology with a people‑first philosophy, we empower our team members to deliver world‑class service while continuously learning, innovating, and leading.

Whether you’re dialing from a quiet home office or collaborating with colleagues in our vibrant Marshfield, WI hub, you’ll find a culture that values empathy, excellence, and continuous growth. Every call you handle can transform a patient’s experience, reduce confusion, and strengthen the financial health of the entire healthcare ecosystem.

Why brighthush Is the Ideal Place for Your Next Career Move

• Remote Flexibility: Work from anywhere with a reliable internet connection. We provide a fully equipped home‑office stipend and flexible scheduling to support work‑life balance.
• Clear Career Ladder: Start as a Customer Service Representative and advance to Team Lead, Billing Analyst, Compliance Specialist, or even a functional role in Operations or Process Improvement. We offer mentorship programs, tuition reimbursement, and a transparent career path.
• Impactful Work: Every call you handle directly improves patient satisfaction and financial clarity. Your work reduces confusion, lowers denial rates, and supports the financial health of the entire healthcare ecosystem.
• Inclusive Culture: Diversity, equity, and inclusion are woven into our DNA. We celebrate different perspectives and foster an environment where everyone can thrive.
• Competitive Compensation & Perks: Base salary, performance bonuses, health & dental coverage, 401(k) matching, paid time off, wellness stipends, and a home‑office stipend.

Your Role: Remote Healthcare Customer Service Representative – Billing & Insurance Specialist

As a Remote Healthcare Customer Service Representative at brighthush, you will be the frontline advocate for patients navigating the complex world of medical billing and insurance. Your role blends empathy with analytical precision, ensuring that every patient leaves the conversation with a clear understanding of their financial responsibilities and a sense of confidence in the care they receive.

Key Responsibilities – What You’ll Do Every Day

• Handle inbound and outbound calls from patients, law offices, insurance companies, and external facilities, resolving complex billing and insurance issues with patience and empathy.
• Provide clear explanations of deductibles, co‑insurance, co‑pays, denial reasons, and coding disputes, ensuring patients understand their financial responsibilities.
• Offer payment options, including payment plans, financial assistance programs, and referrals to community resources, in line with client guidelines.
• Use scripts and verbatims skillfully to navigate guidelines, maximize recovery, and maintain compliance with regulatory standards.
• Document all interactions accurately in our internal systems, including notes, codes, and follow‑up actions, with minimal errors.
• Maintain a deep understanding of account requirements, leveraging related documentation and resources as needed.
• Work independently with minimal supervision, consistently meeting or exceeding key performance indicators such as call volume, resolution rate, and call quality scores.
• Collaborate with cross‑functional teams—Billing, Collections, Compliance—to resolve escalated issues and improve processes.
• Participate in ongoing training sessions, including new software updates (Artiva, Cerner Soarian, EPIC) and compliance refresher courses.
• Adhere to brighthush’s Core Values and Strategic Anchors, demonstrating professionalism, integrity, and a client‑centric mindset.
• Actively contribute to continuous improvement initiatives by sharing insights from frontline interactions and suggesting process enhancements.
• Maintain up‑to‑date knowledge of industry regulations, payer policies, and billing best practices to ensure accurate and compliant service.

Essential Qualifications – What We Expect

• High School Diploma or equivalent (GED) required; college coursework in health administration or related field a plus.
• Prior experience in a call center or healthcare customer service environment.
• Familiarity with medical billing and coding concepts (e.g., ICD‑10, CPT, HCPCS).
• Experience with electronic health record (EHR) systems such as Artiva, Cerner Soarian, or EPIC.
• Strong verbal and written communication skills, with impeccable grammar and telephone etiquette.
• Proficiency in navigating multiple computer applications and databases simultaneously.
• Moderate to advanced keyboard typing speed (minimum 45 WPM) and basic math skills (addition, subtraction, multiplication, division, percentages).
• Ability to handle sensitive personal information (SPI) and protected health information (PHI) with strict confidentiality.
• Self‑motivated, reliable, and able to manage time effectively in a remote setting.
• Prior supervisory experience is welcome but not required.

Preferred Qualifications – What Gives You an Edge

• Experience in a medical office or general understanding of health insurance processes.
• Knowledge of billing software beyond the core systems (e.g., Medisoft, Kareo).
• Previous exposure to collections or debt resolution in a healthcare context.
• Certification in Customer Service Excellence or related professional development.
• Experience with data analytics tools or reporting dashboards to track performance metrics.
• Multilingual abilities to serve a diverse patient population.

Skills & Competencies – The DNA of Success at brighthush

• Customer‑Centric Mindset: Empathy, patience, and the ability to listen actively.
• Problem‑Solving: Analytical thinking to troubleshoot billing discrepancies and devise creative payment solutions.
• Attention to Detail: Accurate data entry and documentation to avoid compliance risks.
• Adaptability: Comfortable with evolving processes, new technologies, and changing regulatory landscapes.
• Team Collaboration: Willingness to share insights, support peers, and contribute to continuous improvement.
• Resilience: Ability to handle objections, difficult conversations, and high‑volume call environments.
• Tech Savvy: Proficiency with CRM, telephony, and reporting tools.
• Time Management: Ability to prioritize tasks and meet deadlines in a fast‑paced environment.

Career Growth & Learning Opportunities – Your Path to Leadership

At brighthush, we believe in nurturing talent from the ground up. Your journey may include:

• Team Lead: Manage a small group of representatives, set performance goals, and drive quality initiatives.
• Billing Analyst: Dive deeper into coding, denial analysis, and revenue cycle optimization.
• Compliance Specialist: Ensure adherence to HIPAA, PCI, and state regulations across all customer interactions.
• Process Improvement Engineer: Lead projects to streamline workflows, reduce call time, and enhance customer satisfaction.
• Operations Manager: Oversee end‑to‑end operations, implement strategic initiatives, and mentor cross‑functional teams.

We provide access to industry conferences, webinars, and internal knowledge‑sharing sessions. Additionally, our Learning & Development Hub offers courses in advanced billing, data analytics, leadership skills, and emerging healthcare technologies.

Work Environment & Culture at brighthush – Where Innovation Meets Empathy

• State‑of‑the‑art telephony and CRM platforms that streamline call handling.
• Regular virtual team huddles, video conferences, and social events to foster connection.
• Open‑door leadership policy—your voice matters, and we actively seek your feedback.
• Commitment to mental health: access to counseling services, mindfulness apps, and wellness challenges.
• Inclusive events celebrating cultural diversity, volunteer opportunities, and community outreach.
• Environment that encourages continuous learning, innovation, and personal growth.

Compensation & Benefits – A Comprehensive Package for Your Well‑Being

While specific figures vary by location and experience, you can expect:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses tied to KPI achievement.
• Health, dental, and vision insurance plans.
• 401(k) with company match.
• Paid time off, sick leave, and parental leave.
• Home‑office stipend and equipment allowance.
• Professional development budget.
• Wellness stipend for fitness, meditation, or other self‑care activities.
• Employee assistance program and mental health resources.
• Annual tuition reimbursement for relevant courses and certifications.

How to Apply – Join the brighthush Family Today

Ready to make a difference in the healthcare experience? Click the link below to submit your application and join the brighthush family. We’re excited to learn how your skills and passion align with our mission.

Apply to brighthush Today

Disclaimer

This job description outlines the essential functions and qualifications for the Remote Healthcare Customer Service Representative role at brighthush. It is not exhaustive and may be updated at any time to reflect changing business needs. Employment is at‑will, and no statement or promise made by brighthush or its representatives constitutes a guarantee of employment.