Seasoned Remote Healthcare Customer Service Representative – Billing & Insurance Specialist – North Carolina – Empower Patient Financial Clarity at brighthush

About brighthush

brighthush stands at the forefront of the healthcare services industry, delivering unparalleled patient support and financial transparency across the United States. With a proud legacy spanning more than thirty years, we have cultivated a culture that champions continuous learning, relentless innovation, and the personal growth of every team member. Our mission is simple yet powerful: to empower patients, providers, and partners with reliable, compassionate service that transforms complex billing and insurance challenges into clear, actionable solutions.

In a world where healthcare costs are rising and patients often feel overwhelmed by the intricacies of insurance coverage, brighthush is the trusted ally that simplifies the process. We partner with law offices, insurance carriers, medical practices, and community organizations to ensure that every financial interaction is handled with empathy, precision, and a deep understanding of the healthcare financial landscape.

Why Join brighthush?

At brighthush, you’ll find a dynamic, remote-first environment that blends the flexibility of working from home with the camaraderie of a tight-knit team. Whether you’re dialing into a call from your living room or collaborating in our state‑of‑the‑art virtual workspace, you’ll be supported by cutting‑edge technology, comprehensive training, and a culture that celebrates success, fosters innovation, and rewards dedication.

Our remote model is built on trust, transparency, and collaboration. We provide the tools and resources you need to thrive from anywhere, while also offering optional on‑site support in Marshfield, WI for those who prefer a hybrid experience. The result is a work environment that respects your personal life, encourages professional growth, and nurtures a sense of belonging.

Key Highlights

• Fully remote role with optional on‑site support in Marshfield, WI
• Structured training program with an August cohort launch
• Competitive base pay plus performance‑based incentives
• Health, dental, and vision coverage for you and your family
• Generous paid time off, flexible scheduling, and a 401(k) match
• Continuous professional development and clear career pathways
• Access to a vibrant community of healthcare professionals and thought leaders
• Annual wellness retreats and virtual fitness challenges

Position Overview

As a Remote Healthcare Customer Service Representative at brighthush, you will be the frontline advocate for patients, law offices, insurance carriers, and other external stakeholders. Your primary focus will be to resolve billing and insurance inquiries with empathy, precision, and a deep understanding of the healthcare financial landscape. You will manage inbound and outbound calls, written communications, and complex payment negotiations, ensuring every interaction reflects brighthush’s commitment to excellence.

In this role, you will become a trusted partner to patients navigating their financial responsibilities, a liaison between providers and insurers, and a key contributor to our mission of financial clarity. Your work will directly impact patient satisfaction, provider revenue cycles, and the overall health of our partners’ financial ecosystems.

Core Responsibilities

• Handle inbound calls from patients, attorneys, insurers, and partner facilities, addressing complex billing and insurance issues with patience and professionalism.
• Initiate outbound calls to patients with aging balances, offering payment plans, financial assistance, and clear next steps.
• Respond to detailed inquiries about deductibles, co‑insurance, co‑pays, denials, charge disputes, claim resubmissions, eligibility, and coding disputes.
• Review financial statements and recommend tailored payment options or assistance programs in line with client guidelines.
• Navigate and resolve objections, concerns, and objections from consumers, guiding them toward viable payment solutions.
• Utilize scripts and verbatim guidelines to maximize recovery while maintaining compliance with regulatory standards.
• Maintain accurate, timely account documentation, including notes, codes, and call logs, with minimal errors.
• Operate seamlessly within internal and client systems, ensuring data integrity and confidentiality.
• Adhere to brighthush’s Core Values and Strategic Anchors, embodying integrity, teamwork, and customer focus.
• Participate in continuous improvement initiatives, sharing insights that enhance processes and customer satisfaction.
• Collaborate with cross‑functional teams—billing, compliance, IT, and client services—to resolve escalated issues and improve service delivery.
• Track and report on key performance indicators (KPIs) such as call volume, resolution time, customer satisfaction scores, and recovery rates.
• Engage in regular quality assurance reviews and coaching sessions to refine communication skills and compliance adherence.

Essential Qualifications

• High School Diploma or equivalent (GED) required; additional education or certifications in healthcare administration, finance, or customer service preferred.
• Minimum of 1–2 years of call center experience, preferably in a healthcare or billing environment.
• Proficiency in navigating multiple computer applications and databases simultaneously.
• Strong verbal and written communication skills, with impeccable grammar and telephone etiquette.
• Ability to perform basic arithmetic calculations (addition, subtraction, multiplication, division, percentages) quickly and accurately.
• Reliable, self‑motivated, and capable of managing time effectively in a remote setting.
• Demonstrated professionalism, discretion, and adherence to confidentiality standards (PHI, SPI).
• Prior supervisory experience is a plus but not required.
• Comfortable with using screen‑monitoring and video‑conferencing tools for virtual collaboration.

Preferred Knowledge & Skills

• Familiarity with brighthush’s proprietary billing platforms (formerly brighthush, brighthush, brighthush) – experience with any of these systems is highly valued.
• Working knowledge of medical billing and coding principles.
• Experience in a medical office or general understanding of health insurance processes.
• Advanced keyboard typing speed and navigation proficiency.
• Strong problem‑solving skills and the ability to negotiate payment solutions effectively.
• Comfort with using screen‑monitoring and video‑conferencing tools for virtual collaboration.
• Knowledge of HIPAA regulations and best practices for protecting patient information.
• Experience with customer relationship management (CRM) systems and call‑center software.
• Ability to adapt to evolving technology and process changes quickly.

What You’ll Gain

Career Growth Opportunities

At brighthush, we believe in nurturing talent from within. Successful representatives often progress to team lead, supervisor, or specialized roles such as Payment Specialist, Compliance Analyst, or Client Relationship Manager. Each pathway offers unique challenges, increased responsibility, and the chance to shape the future of our customer experience strategy.

We also offer cross‑departmental rotations, allowing you to gain exposure to billing analytics, compliance oversight, and client strategy. This breadth of experience positions you for senior leadership roles and ensures you remain at the cutting edge of healthcare finance.

Learning & Development

• Structured onboarding program with live training sessions and recorded modules.
• Access to industry‑leading resources, webinars, and certification programs.
• Mentorship from senior leaders and cross‑functional teams.
• Regular performance reviews with actionable feedback and growth plans.
• Annual learning stipend to pursue courses in healthcare finance, coding, or leadership.
• Participation in internal hackathons and innovation challenges to solve real‑world problems.

Work Environment & Culture

Our remote‑first culture is built on trust, transparency, and collaboration. You’ll join a diverse team of professionals who value open communication, continuous improvement, and a healthy work‑life balance. We celebrate milestones, recognize achievements, and foster a sense of belonging through virtual team events, wellness initiatives, and community outreach.

We are committed to diversity, equity, and inclusion. Our hiring practices are designed to attract talent from all backgrounds, and we provide ongoing training to ensure an inclusive workplace where every voice is heard.

Compensation & Benefits

While specific figures may vary based on experience, the role offers a competitive base salary complemented by performance‑based incentives. In addition, you’ll receive:

• Health, dental, and vision insurance plans for you and your family.
• Flexible paid time off and holiday schedule.
• 401(k) retirement plan with company match.
• Professional development stipend.
• Technology stipend for home office setup.
• Employee assistance program and wellness resources.
• Annual wellness stipend for fitness memberships or health programs.
• Access to a company‑wide learning platform with courses in healthcare, technology, and leadership.
• Annual performance bonus pool for top performers.

How to Apply

Ready to bring your expertise to brighthush and make a tangible impact on patient financial journeys? Submit your application through our career portal and join a team that values your skills, supports your growth, and rewards your dedication.

Next Steps

• Complete the online application form.
• Upload your resume and cover letter.
• Schedule an initial phone interview with our recruiting team.
• Participate in a skills assessment and case study.
• Meet with the hiring manager and team members.
• Receive a formal offer and onboarding schedule.

We look forward to discovering how your passion for customer service and healthcare finance can help brighthush continue to deliver outstanding support to patients and partners across the nation.