Seasoned Remote Healthcare Customer Service Representative – Billing & Insurance Specialist – North Carolina – Elevate Your Career with brighthush

About brighthush

brighthush stands at the forefront of the healthcare services industry, blending decades of experience with a forward‑looking vision. Our mission is to transform the patient journey by simplifying billing, insurance, and payment processes, while fostering a culture of continuous learning and professional growth. We are proud to serve a diverse client base—from individual patients to large law firms—ensuring that every interaction is guided by empathy, integrity, and a relentless commitment to quality.

Whether you work from the comfort of your home or from our modern office in Marshfield, WI, you’ll find that brighthush is more than a workplace; it’s a community that values resilience, curiosity, and a passion for helping people navigate the complexities of healthcare finance. We invest heavily in comprehensive training, mentorship, and clear career‑development pathways so that every team member can reach their full potential.

Position Overview

We are looking for a highly motivated, self‑directed Remote Healthcare Customer Service Representative to join our dynamic team in North Carolina. In this role, you will be the frontline advocate for patients, law offices, insurance carriers, and other external partners. Your expertise will directly impact key performance indicators such as call volume, payment resolution rates, and overall call quality—all while upholding the highest standards of confidentiality and compliance.

As a remote professional, you’ll enjoy the flexibility of a home office, yet remain part of a collaborative, high‑performing team. This position offers a clear pathway to advancement, with opportunities to step into team‑lead or functional roles as you grow within brighthush.

Key Responsibilities

• Patient & Partner Engagement: Handle inbound and outbound calls from patients, law offices, insurance carriers, and other external facilities to resolve complex billing and insurance issues.
• Payment Facilitation: Review financial information, recommend payment options, and guide patients through available assistance programs in line with client guidelines.
• Issue Resolution: Address and resolve complex billing questions—including deductibles, co‑insurance, co‑pays, denials, charge disputes, claim resubmissions, eligibility concerns, and coding disputes—using a blend of empathy and analytical skill.
• Objection Management: Skillfully navigate objections and concerns, employing proven scripts and verbatims to maximize recovery while maintaining a positive customer experience.
• Documentation & Accuracy: Independently document account details, notes, and codes with minimal errors, ensuring compliance with internal and client policies.
• System Proficiency: Operate seamlessly within both internal and client systems, leveraging available resources to support each call.
• Core Value Alignment: Consistently embody brighthush’s Core Values and Strategic Anchors in every interaction.
• Continuous Improvement: Participate in ongoing training, share insights, and contribute to process enhancements that elevate service quality.

Essential Qualifications

• High School Diploma or equivalent (GED) required.
• Prior experience in a call center and healthcare customer service setting preferred.
• Working knowledge of medical billing and coding is highly desirable.
• Experience in a medical office or general understanding of health insurance preferred.
• Strong verbal and written communication skills, with impeccable grammar and telephone etiquette.
• Proficiency in navigating multiple computer applications and databases simultaneously.
• Moderate to advanced keyboard typing and navigation skills.
• Ability to compute basic math calculations (addition, subtraction, multiplication, division, percentages) using provided tools.
• Reliable, punctual, and self‑motivated with a proven track record of meeting or exceeding KPIs.
• Demonstrated professionalism, judgment, and client business acumen.
• Understanding of Sensitive Personal Information (SPI) and Protected Health Information (PHI) confidentiality requirements.
• Prior supervisory experience is a plus, but not required.

Preferred Qualifications

• Familiarity with brighthush and brighthush application is preferred.
• Experience with brighthush is a plus.
• Prior exposure to brighthush and brighthush systems enhances performance.
• Comfortable with remote work technology, including screen monitoring and video conferencing.
• Knowledge of industry regulations such as HIPAA and state‑specific billing guidelines.

Skills & Competencies

• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help patients navigate financial challenges.
• Analytical Thinking: Ability to dissect complex billing scenarios and propose actionable solutions.
• Problem‑Solving: Quick decision‑making under pressure while maintaining compliance.
• Time Management: Efficiently manage call volume and documentation without sacrificing quality.
• Adaptability: Thrive in a fast‑changing environment with evolving policies and technology.
• Team Collaboration: Work effectively with cross‑functional teams, including finance, compliance, and IT.
• Integrity: Uphold confidentiality and ethical standards in every interaction.

Career Growth & Development

At brighthush, we view every role as a stepping stone toward greater responsibility. As a Remote Healthcare Customer Service Representative, you will have the opportunity to:

• Advance to a Team Lead position, overseeing a group of representatives and shaping service strategies.
• Transition into functional roles such as Billing Analyst, Compliance Coordinator, or Customer Experience Manager.
• Participate in leadership development programs that sharpen your managerial and analytical skills.
• Earn certifications in medical billing, coding, or customer service excellence through our partnership with industry bodies.
• Receive mentorship from seasoned professionals who are committed to your success.

Our structured career ladder ensures that your growth is measurable, supported, and aligned with your personal aspirations.

Work Environment & Culture

brighthush offers a hybrid work model that blends the flexibility of remote work with the camaraderie of an in‑office setting. Whether you’re at home or in Marshfield, WI, you’ll enjoy:

• State‑of‑the‑art technology that supports seamless communication and data access.
• Regular virtual team huddles, knowledge‑sharing sessions, and social events.
• A culture that celebrates diversity, inclusion, and the unique perspectives each team member brings.
• Open lines of communication with leadership, ensuring your voice is heard and your ideas are valued.
• Work‑life balance initiatives, including flexible scheduling and wellness resources.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for remote healthcare customer service roles.
• Performance‑based bonuses tied to key metrics such as call resolution rates and customer satisfaction scores.
• Health, dental, and vision insurance plans for employees and eligible dependents.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Professional development stipend and tuition reimbursement for relevant courses.
• Employee assistance program and mental health resources.
• Technology stipend for home‑office setup.

How to Apply

Ready to take the next step in your career and join a team that values excellence, empathy, and innovation? Click the link below to submit your application and start your journey with brighthush.

We look forward to welcoming you to the brighthush family, where your expertise will help shape the future of healthcare customer service.